Gillespie Ford

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. More

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his at expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his attitude and defiant when questioned about repairs More

I was happy that gurnee ford helped me to find the perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with. perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with. More

I bought a new Focus for my daughter and got the price I was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new car that she loves. It was a very good experience at this dealership. More

I brought my Ford Escape in on 12/13 to fix an idle problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but now it also runs rough when warm. Obviously they did not drive the car after their work. Just to add to the overall dissatisfaction, they say you get a free car wash, this never happened. I will never go to this dealer for service or for a purchase of a car! More

Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck. More

The dealer worked well with me over time to come to an agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dea agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dealerships, and the staff at Gurnee Ford appeared to be more honest than at other dealerships. More

Everybody at this dealership is super friendly and made the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the fe the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the features I was looking for. More

Shane Adams was very direct with pricing and never tried to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was ve to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was very thorough when we went through the financing process. More

My experience here at this dealership was GREAT! After purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front pricing, and no typical dealer back and forth games. Shane Adams was the best! He did a great job trying to find the right F-150 with the options we were looking for. Scott in finance was great too! After having such a positive experience here, I will defenately recommend this dealership to family, and friends! More