Gillespie Ford

I started my search on the Internet and was contacted by Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understoo Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understood I was very busy and could not be in a hurry since my work took precedence. When numbers and model were agreed upon I went to the dealership to work with Shane to find the color combination I wanted. He first showed me all the bells and whistles in the option package I had selected. He never tried to sell me more than I wanted or try to push me Into something I didn't want like an ugly color because it was available on the lot. The dealership looked for the color combination I wanted for over a week and found no such car was available within 600 miles. I then settled for a different color Interior if they gave me a remote start at cost and they did. When I came to get the car, the paperwork was all ready for me to sign. Because of having to show me things like MySymc, we were unable to contact my Credit Union for payment because it had closed, but they accepted the email I had indicating how much I could finance. My credit union messed up making the payment and Rebecca was very nice and just let me know there was a problem so I could clear it up quickly. I was very happy with the speed and quality of the after purchase work and would use their service department again. More

Ilike this dealership i told my sales person (tom) what i wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota a wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota and if she is happy were all happy. thank you gurnee ford More

After long day of visiting dealerships that didn't have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite dif have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite different. Tommy listened to what we wanted, showed us what they had on the lot. We test drove two cars. He worked a price for one that fit our budget, and we finished the deal. Simple. No back and forth with a sales manager, no hard sell or bait and switch. Seems like this is the way it should be, but almost never is, in my experience. Jenn handled the closing paperwork - very efficient, very pleasant, very professional. I definitely will go back to Gurnee Ford when I buy my next car. More

Great buying experience Shane had all my paperwork ready and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner More

Very helpful. They allowed me to take the car knowing that I was going through the process of refinancing my home. they patiently waited weeks before I was able to close the sale. Brandon was the first p that I was going through the process of refinancing my home. they patiently waited weeks before I was able to close the sale. Brandon was the first person to help me via e-mail to get me a great price. Cecilio helped us once we arrived. He explained everything very well about the vehicle and the purchase. Ron is very down to earth. He is a great sales manager. Rebecca went through the numbers and notice that we could pay less and gave us a great monthly rate for our new vehicle. great communications. I will definitely go back to Gurnee Ford for the purchase of my next vehicle. my 4 year-old daughter loved Cecilio. More

An overall great experience. All employees that I worked with were very friendly and knowledgeable. There was zero pressure to purchase the vehicle and when I decided to go ahead with the purchase there wa with were very friendly and knowledgeable. There was zero pressure to purchase the vehicle and when I decided to go ahead with the purchase there was not any pressure for extra packages/services although they were offered to me. I would recommend this dealership for sales and service. More

When I started looking at possible vehicles to purchase, I started emailing with Craig Holsman at Gurnee Ford. Through emails, we discussed possible car options that would work best for me and my family. I started emailing with Craig Holsman at Gurnee Ford. Through emails, we discussed possible car options that would work best for me and my family. After exchanging several informative emails, I decided to go in to see what cars they had on the lot and get a trade in estimate for my current vehicle. Craig was not in but he did refer me to Tony. Working with Nick, he showed me the vehicles that fit with my requirements. We went through all of the pros/cons and safety features that was offered. Tony was great in getting me top dollar for my trade in and Jennifer was a wonder in working through all of the paperwork that needed to be signed. Overall, I had a great experience with Gurnee Ford start to finish. More

After going from dealer to dealer I ended my search where I had currently had my previous ford serviced. With a stack of possible good deals in hand I quickly realized I had wasted a lot of time at other pla I had currently had my previous ford serviced. With a stack of possible good deals in hand I quickly realized I had wasted a lot of time at other places because Gurnee Ford was able to find the vehicle I wanted, add my extras and be at the price level I was expecting.They were straight forward and even offered me extra incentives I wasn't aware of. We're all so weary of the horrible car salesman, this place actually made me feel comfortable. I was well prepared so I know I got the best deal I could have asked for. I am proud to know that Gurnee has the best Ford dealership in Lake County and does a great job taking care of it's residents. More

A little long on the paperwork and the pricing work, but a decent experience. Would suggest to others to be used for a Ford purchase. a decent experience. Would suggest to others to be used for a Ford purchase. More

We had a good experience with Gurnee Ford. Nicholas Bentel sold us a Pontiac Vibe and I was impressed with his follow through. The used car was missing the XM antenna. He called to make sure we knew Bentel sold us a Pontiac Vibe and I was impressed with his follow through. The used car was missing the XM antenna. He called to make sure we knew he was following through getting us an antenna for the car and ensuring it went to the right address. Everyone was courteous and professional. The final paperwork was fast and we were out in a reasonable time. More