Gillespie Ford

Overall experience was very good. They tried to make buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose. buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose. More

My family has purchased 3 cars from Gurnee Ford and every time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in fin time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in finance, also consistent and very transparent. I would recommend anyone looking to buy a car to go here. I live in Milwaukee, but I'll make the trip for a quality car and good salesmanship. More

By far the best car buying experience I have ever had. My salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed and appreciated. Delivered me the car I wanted at a very competitive price with no hassles. Really took the extra steps to make the deal happen and keep me in my payment range. Stellar experience!! More

I told the salesman, Errol Kaplan, exactly how I needed to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through. to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through. More

After having the worst car buying experience at this After having the worst car buying experience at this dealer, I went back to get the floormats I was shorted. This was prearranged with dealer to "Ju After having the worst car buying experience at this dealer, I went back to get the floormats I was shorted. This was prearranged with dealer to "Just pick them up". When I arrived, they wanted money for them. I said my model came with the mats. They argued the point and downloaded the information I was referring to. Guess what? I was right and the mats were free! Now to top it off, the sales manager, after being very mad because I was right said I wasn't welcome at that dealership anymore. Beware of this dealership! I wonder if I'll ever get the paint blemish fixed as they promised on purchase day. This dealer recently had a management replacement. Maybe time for another! More

Just bought a new 2012 Ford Edge and was extremely pleased with my purchase. Craig was very timely with his communication and gave me a price that I was very happy with. He explained all of my optio pleased with my purchase. Craig was very timely with his communication and gave me a price that I was very happy with. He explained all of my options very clearly. More

I spoke with a salesman over the phone on Tuesday, about coming in and looking at a car. I then made an appointment to drive the car via their online website. Immediately after making the appointment a mana coming in and looking at a car. I then made an appointment to drive the car via their online website. Immediately after making the appointment a manager from the dealership called me and we spoke more about me coming on on Friday for the appointment. I arrived at 7pm about an hour earlier than my appointment. Walked around the showroom and lot and was not greeted nor spoken too. I did try to make contact with the woman at the sales desk and she said "there should be salesman in the front" I then asked a salesman outside if there was anyone else working, and he replied there was and that in a minute he would get someone to help me. Well I waited another five minutes and gave up and left. This dealership was terrible. I know I look rather young for my age (27) but really at a Dealership you should probably be showing your customers and potential customers more respect and diligence when they come to your store. After leaving I called the sales manager and spoke with him. His apology was forced and ridiculous. I would not recommend this dealer to anyone. More

I started researching online and was first contacted by Craig Holsman. After some banter about the options I was looking for, he was able to find a truck that fit my needs. He also shot me an offer that wa Craig Holsman. After some banter about the options I was looking for, he was able to find a truck that fit my needs. He also shot me an offer that was in the ballpark of what I considered fair. I then proceeded to the Gurnee site and was introduced to Errol Kaplan, who handled the rest of the sale. Could not have been a better fit for me. We were able to hash out all of the particulars in one sitting. I don't think I could ask for any better service or courtesy than I was shown. I walked out with the truck I wanted at what I considered a fair deal. Probably the only time in my life that I could say that my car buying experience was a pleasant one. More