Gillman Acura of North Houston

My military son and I was a victim of insurance Freud my salesman Nickolas Sanders and his partner Kiara Nealy. Nickolas Sanders gave us her phone number. We paid for Geico insurance and was scammed. We salesman Nickolas Sanders and his partner Kiara Nealy. Nickolas Sanders gave us her phone number. We paid for Geico insurance and was scammed. We have no current insurance or monies that was paid. Geico stated that Kiara Nealy isn’t employed with them and suggested for us to press charges against them for insurance Freud, forgery and theft, which I did. Beware!!!! The police spoke with a manger who stated “we sale cars” He could careless. Beware!!!! Scammed at Gillman Acura North. People beware. My son purchased an Acura MLX on March 7, 2022. More

I've bought three of my cars from them for the past 13 years. This dealership is great, they have their downs but they make it right. Service department is always a pleasant visit. Andy of sales departmen years. This dealership is great, they have their downs but they make it right. Service department is always a pleasant visit. Andy of sales department works well with you to get what you want. Definitely will be buying or leasing a car from them again. More

I just want to say if you’re looking for an Acura. Go to Gillman Acura in North Houston and ask for Noah. He will work hard for you to get what you want. Even after I left the lot, he was still working to Gillman Acura in North Houston and ask for Noah. He will work hard for you to get what you want. Even after I left the lot, he was still working to make sure I was pleased with my purchase. He really make you feel good about your purchase. He does not try to put you in anything, he works to get you what you want. Thank you Noah I love my new car. We appreciate all the work you did to make sure we were happy with our purchase. Keith & Michelle Nnunn More

I had made an appointment for an oil change and to check the head light alignment. When I got there they told me it would take about 1 1/2 to 2 hours and that they did not have a loaner car for me to use so the head light alignment. When I got there they told me it would take about 1 1/2 to 2 hours and that they did not have a loaner car for me to use so I waited. After 2 hours I inquired about the status of my car, they checked and said that they had not even started to work on my car. I became frustrated and miraculously they now offered me a loaner car. It took an additional 3 1/2 hours to complete the oil change. They said that the low and high beam head lights were supposed to have a gap between them and did not need adjustment. 5 1/2 hours for an oil change is totally unacceptable and they did not even apologize for the wait. Terrible service. More

Had wrong diagnosed and unsatisfactory repairs, went in for some and was not resolved. My acura came out with the same issues and had to return to the shop to correct a poor quality job repair, not only t for some and was not resolved. My acura came out with the same issues and had to return to the shop to correct a poor quality job repair, not only that they made me buy parts that with their diagnosed report said I needed, made me spent over $ 1,100.00 amd then at the end they told me they cannot installed some of those parts because it was going to implicate other issues... What in the world kind of service is that. So no, not satisfied with Gillman Acura, had a different impression from my previous visits and I have been going to this dealer since 2002 when they were at the other building. More

Great buying experience. Total buying process done online. Vehicle was delivered the next day as described. Great quality used vehicle. 2014 Ford flex. Eric was very courteous and explained vehicle fu online. Vehicle was delivered the next day as described. Great quality used vehicle. 2014 Ford flex. Eric was very courteous and explained vehicle functions to my wife. I will buy again. Mike More

Wanted to sell my Honda Accord. Got a text from Destiny they are offering $1000 above Kelly Blue Book. KBB for my car was $5k to $6. So I brought it there expecting a $6k- $7k offer. NOPE. After evaluation they are offering $1000 above Kelly Blue Book. KBB for my car was $5k to $6. So I brought it there expecting a $6k- $7k offer. NOPE. After evaluation from her manager,  she came back with a $2750 offer. More than $2000 BELOW KBB. She said that my car was in bad condition, and that repairs to the paint, fender and interior reduced the value. I initially refused the offer, so Destiny went to her manager to see if she could get a better one. In the few minutes she was gone, I jumped on my phone to get a Carmax quote. I got one for $5100. When she came back she said the best they could do was $3000.  I showed her the Carmax quote and she said they would do the same thing, and lower their offer because of the condition of my car. I said I'd give them a try anyway. Luckily I did. Carmax gave me the full $5100. Do NOT sell your car at Gillman. They will low-ball you. They'll get you in the store promising $1k above KBB then find excuses to lower it several $1000s below. SELLER BEWARE. ALWAYS get multiple quotes. More

My first oil change they didn't even tell me I need to change my air filter, left a mess around my engine plus I was supposed to get a tire rotation and it was not done, I know because back rim has a scra change my air filter, left a mess around my engine plus I was supposed to get a tire rotation and it was not done, I know because back rim has a scratch I did a week ago. Keep in my this is my first complimentary free oil change and inspection. This car is a 2021 TLX with only 4,765 miles on it, I bought it brand new December of 2020. They treated this car as if was on the side of the road and I paid $2k cash for it. I'm really disappointed and glad I didn't pay for this complimentary services. I'm still don't feel comfortable that they actually changed my oil, to top it off they put water where the windshield fluid goes. I'm beyond disgusted with their service department. Wow! More

I spoke to Kris Tate regarding purchasing an 22 NSX-S. He was honest said that his allocations were all filled up, and gave me honest advice on what I should do, which is to find another ACURA dealer that ha was honest said that his allocations were all filled up, and gave me honest advice on what I should do, which is to find another ACURA dealer that has an allocations open. He was helpful and gave me many tips on what I should do to get my dream car. Even though Kris was very busy, he knew that was very important to me and directed me to the right places. I appreciate that he has a passion for cars and is a fellow enthusiast. I will recommend him to all ,my friends and anyone reading this review :) More

I drove in from south side of Houston to come look at the use 02 Honda civic SI they have on the lot. Since the Carfax states it spent almost of it's life in Illinois, I wanted to see what it looked like un use 02 Honda civic SI they have on the lot. Since the Carfax states it spent almost of it's life in Illinois, I wanted to see what it looked like under the car. The sales guy told me I could lay on the ground and look at it that away... I asked if he could put it on the rack so I could take a better look that way. His manager said no and they could take pictures and a video that way. I know the car has some rust issues from the get go and wanted to see if it was still in ok shape. I even had cash in an envelope to pay for the car. I have never been told no that I can't look under a car before. I understand the liability and I would have signed a document stating if I get hurt I can't suit the dealership. I wonder what you guys are hiding. Shady shady. If you live in TX and the carfax says it from the snowy north, ask to look under car. More