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Gillman Acura of North Houston

Houston, TX

4.9
1,262 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 1,262 reviews

March 25, 2020

Be very Leary of this dealership!!! I was contacted by at least 3 different people from this dealership and came up with a pretty sound deal....UNTIL I made a 2-1/2 hour trip to get there and the deal matche More

by debbymadding1
Recommend Dealer
No
Employees Worked With
Gillman Acura
Mar 26, 2020 -

Gillman Acura of North Houston responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, Gillman Acura Team

February 25, 2020

Made appointment for service yesterday. Very easy and quick. Robert gave me his name and told me to see him when I arrived. Upon arrival at 10 he greeted me an brought my vehicle in for diagnosis. Within More

by Blue Heron
Recommend Dealer
Yes
Employees Worked With
Bob Gelske, Robert Eagan, Gillman Acura
Feb 26, 2020 -

Gillman Acura of North Houston responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Gillman Acura Team

December 31, 2019

Horrible Customer Service after you buy. I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, More

by ellie
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
November 18, 2019

Poor part quality My 2018 RDX had quality problems one after another. The latest was my key batteries died. I've never heard of such poor quality issue. Tillman Acura More

by Never Acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
Nov 19, 2019 -

Gillman Acura of North Houston responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Gillman Acura Team

June 10, 2019

Great Service I’ve taken my Acura several times and I have been very satisfied. My experience in the service department led me to purchase a new vehicle from Gillma More

by Cdwestmoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Gipson, Gillman Acura
Jun 12, 2019 -

Gillman Acura of North Houston responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Gillman Acura Team

June 10, 2019

Purchased Certified 2019 TLX Our experience at Gillman Acura last week was great. Jennifer Gipson was very helpful and very knowledgeable about the car. Charlie in the Business Of More

by Cdwestmoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer and Charlie, Gillman Acura
Jun 12, 2019 -

Gillman Acura of North Houston responded

Thank you for leaving us this great review! We are very happy to hear that Jennifer could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Gillman Acura Team

May 11, 2019

Awesome Service in Time Of Need While out of town on a business trip, my wife noticed that her vehicle had a flat tire. Due to flooding in Houston, she couldn't get roadside assista More

by Dennis Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
May 14, 2019 -

Gillman Acura of North Houston responded

We're glad to hear that your wife's emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best, The Gillman Acura Team

February 28, 2019

No ma'am My experience here was not good. My husband and I knew the car we wanted before we even entered the building, if that would have not been the case al More

by Rachel Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
February 23, 2019

They lie - go someplace else The manager Amir is a liar. He forced my hand at making a deal promising me back $600 from Acura and when I called to get an update he says he never t More

by Sonya2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir , Gillman Acura
February 01, 2019

Horrible internet salesperson. WORST DEAKERSHIP IN TEXAS Spoke with some one named “Nikkie” on line and through text. I made a reasonable offer, on a Honda Crosstour, but they haggled over price for literall More

by Unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
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