For the past 10 years my family and myself have only owned/leased an Acura (totaling over 5 vehicles). We have been loyal to Acura not only because of the quality of the car but most importantly on how we were taken care of, at least until my latest visit to Gillman Acura. Every other dealership/car repair place I have ever been to will waive the diagnostic charge especially when you agree to do service at their location. My service representative, Garrett, refused to remove the diagnostic charge which was $160! He also charged me higher price on all of my repairs that I needed than other Acura dealerships would have (I called and verified). To top it off he treated me like a lower being that wasn't intelligent enough to understand anything. This is also the second time I have received a dirty borrowed vehicle from this location. There was crumbs of food and wrappers all over the seats and floor. When I was checking out I was told that my car was washed and cleaned up for me. I thought it meant that I got the complimentary car wash like I have gotten every time I get my car serviced at an Acura dealership. When I got my car it hadn't been washed, vacuumed, and it even had the technicians trash still in the car. When the customer satisfaction representative called about my service I told her how dis-satisfied I was and all of my concerns. She was very understanding and said that she would be forwarding on my comments to the Service Manager and the GM. I thought I would at least get an email from them acknowledging the complaint. I never heard a word from anyone (It's been almost 6 weeks). In the future, I will be driving 3 hours to get service from another Acura dealership who I trust will not only give me the best price but also look out for whats best for me, my family and my car and NOT their pocket books. I will NEVER be returning to Gillman.