Gillman Acura of North Houston

Hello, My name is Sherrie Rice. I didn`t buy my care from here, I was in a car accident and the other person Insurance sent me to Gillman Acura to the claim Adjuster who name is Rusty Lofton. I brought my car in on last Monday 10/22/18, Enterprise rental car came and picked me up, I got the rental car, which was covered for 5 days and went on. This past Monday 10/29/18. I called Gillman Service dept. to check on the status of my car. I spoke with the receptionist name Abby, She stated oh your car has been ready. I asked her why no one called me to inform me to let me know. She said oh I left you a voice mail. I said I never received it, Abby says oh maybe I called the wrong number. So I rush after work to return the rental car, The guy tells me ACC insurance stop payment on your rental, I'm like what, yeah it stopped on Wednesday. I again asked why no one called me. I was charged $185. because of this. I want my refund, because none if this was my fault. Can someone please help me get my money back.

We assist consumer with their purchase inspecting also negotiating price we went to finance after signing on numbers they switched vin#'s to damage car.

Jonah (Sales) and Eduardo (Finance) took exceptional care of me and my family throughout the sales process. I was initially very apprehensive and may have been rude due to previous car buying experiences at different dealerships but the process here are Gillman was completely different!! Jonah was very patient and knowledgeable, and did a great job making sure my kids were also included in the process and knowledge transfer session.

I made an offer via email to Jeremy Pratt on Friday morning but received no response. When I follow up on Tuesday, his response was "Your offer is not reasonable. Did it come up?" My response to this email was asking what would be reasonable but receive no response. Not certain if this is how Gillman Acura operate or they just happen to have a bad employee/salesperson.

Gillman Acura North is by far the nicest brand new facility that I’ve Seen in a long time ..They made me feel like I truly mattered ..the deal was incredible and even the GM himself took the time to say hello and made sure that I was happy with everything... couldn’t be happier !

I recently purchased a car from Gillman Acura and had a great experience! I was in and out of the dealership fast and had no complaints. From talking to the employees to the car itself everything was A+

Everyone very friendly, knowledgeable and professional. Follow up call was great helping me with security settings. They were equally sensitive to my needs as an older driver and I appreciated that very much.

For the past 10 years my family and myself have only owned/leased an Acura (totaling over 5 vehicles). We have been loyal to Acura not only because of the quality of the car but most importantly on how we were taken care of, at least until my latest visit to Gillman Acura. Every other dealership/car repair place I have ever been to will waive the diagnostic charge especially when you agree to do service at their location. My service representative, Garrett, refused to remove the diagnostic charge which was $160! He also charged me higher price on all of my repairs that I needed than other Acura dealerships would have (I called and verified). To top it off he treated me like a lower being that wasn't intelligent enough to understand anything. This is also the second time I have received a dirty borrowed vehicle from this location. There was crumbs of food and wrappers all over the seats and floor. When I was checking out I was told that my car was washed and cleaned up for me. I thought it meant that I got the complimentary car wash like I have gotten every time I get my car serviced at an Acura dealership. When I got my car it hadn't been washed, vacuumed, and it even had the technicians trash still in the car. When the customer satisfaction representative called about my service I told her how dis-satisfied I was and all of my concerns. She was very understanding and said that she would be forwarding on my comments to the Service Manager and the GM. I thought I would at least get an email from them acknowledging the complaint. I never heard a word from anyone (It's been almost 6 weeks). In the future, I will be driving 3 hours to get service from another Acura dealership who I trust will not only give me the best price but also look out for whats best for me, my family and my car and NOT their pocket books. I will NEVER be returning to Gillman.

I purchased my second Acura MDX from Gillman Acura. Paul Thomas (Acura Salesman) was knowledgeable and helpful. The purchase went smooth and no pressured sales pitch. I recommend Gillman Acura to my friends.

I recently purchased $17,000 dollar vehicle from them and realized I only got one key I called them about it and they showed no interest in helping me this is what happens when you pay cash they don't know you anymore