I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I decided that I wanted to cancel the warranties. On 9/6/2019, I sent an email to the employee who did my financing and requested to cancel. He said he would do that, but it would take about 6 weeks to reflect on my account. After 6 weeks and nothing in my account, I emailed him. I got no reply, so I tried to call the finance manager. At least twice, I left a message for the finance manager to return my call. That call never came. I also got online and chatted, and again asked for a return call from someone in finance. Again, I never got a return phone call. I would have dropped by in person if I didn't live 300 miles away. I then reached out to the Texas DMV to get involved. I also decided to try one more time to email the employee who did my financing. He finally returned my phone call on 12/4/19. That was 3 months after the initial request was sent. He told me that he would submit the paperwork, and it would be effective on the date that the initial request was made. Nonetheless, it took several, emails, phone calls, voice mails, & chatting to accomplish this. The fact that I didn't receive a return phone call is disturbing. I do not recommend doing business with this dealership. There are too many other options. Furthermore, the price that was listed online was not accurate. When I arrived, they added $2500 to the price because the windows were tinted and anti theft rims were added to the car, and they couldn't be removed.