Gillman Acura of North Houston

Lowsy salesmanship Stay away...worst service I have received in any dealership. They will do anything to get you to their dealership and then treat you like dirt. Not wo Stay away...worst service I have received in any dealership. They will do anything to get you to their dealership and then treat you like dirt. Not worth the time. The sales rep was overbooked and did not even delegate to another salesman, I waited 30 mins and when requested that I be shown the car I was interested in, a salesman simply pointed me to some people already viewing the vehicle and suggested I look at it along with them. I left without even looking at a car or speaking to my rep who had called me and made the appointment. Complete waste of time. More

Worst Dealership with worst after sales practice Here is part of an email I sent to Chris Gillman and I received no response. Companies ask for surveys from their customers to find the areas of s Here is part of an email I sent to Chris Gillman and I received no response. Companies ask for surveys from their customers to find the areas of strength and areas requiring improvements. On 16th of Feburary 2016, to celebrate a milestone, I went to your dealership and purchase an MDX for my wife. I asked for cooling seat, Navigational system, and all wheel drive as a must. While testing this vehicle, I specifically asked April if the vehicle had cooling seat since I can see the Nav. system and she said,"Yes." After the purchase of the MDX, my wife and son discover that the vehicle did not have ventilated seat. I approached the manager for a solution and they did not give me one that was satisfying. After the above incidents, I received a survey in which I am suppose to assess the company on service render by sales team. Even though this took time from me, I completed the survey in hoped that the involved parties would use it to improve on the services. Having knowledge of sales, I understand that great companies build life time relationship because they want their customers and their children and so forth to come to them for service. Utilizing the survey data to improve on the customer service to ensure the above takes place. During the month of July, I searched via online for 2017 MDX advance to replace the above vehicle. Even though I have received numerous of emails from you and other sales individuals in your dealership, I looked at other dealerships instead of yours. I valued honesty and reliable services more than anything. When I received a call from April on July the 4th, even though i did not want to deal with her - I stay polite. She invited me to give your company an opportunity to earn my business. After a careful assessments of the emails that I received from you, other sales people in your company, and the call from her, I thought your company wanted a chance to show that they can do better, so I decided to give your company another chance to give me a better customer service. I came in on the 8/20/2016 at 6:36pm. At 6:41 pm, I was approached by a young lady who politely asked if I was being helped and I asked for April since she and you invited me. Few minutes later, April approached me and I told her that I wanted the MDX Advance with cooling. She told me to hold and she will go see if she has one. After few minutes later, she came back with Andy, and a man who introduced himself as Amir the operation manager. In a confrontational manner in front of other customers, he stated, "I understand that last time you were here, you gave us a bad rating! So what are you doing back here! Who invited you?" I informed him that I was invited by April and he stated, I can not give you an MDX advance for the price of technology." I have not even spoke of price nor has anyone asked me what price I want it for. I was under the impression that the written emails and phone call were an outreach asking me to give your company an opportunity to earn my business not an invitation to verbally insult and assault while threatening me with arrest. I truly believed that the survey was being used by your company as a means to improve on your service to customer not to abuse those who do not agree with the service rendered. It is very shameful that such handling of a customer is allowed like inviting him/her to be abused, humiliated and threatened with arrest in front of other customers is allowed in a large dealership such as Gillman in retaliation for a bad survey. While it appears your employees practice vengeful set-up for bad marks on surveys, why ask for a survey from customer only to turn around and abuse, insult, and threaten me? More

Service MDX We have purchased 2 MDX from this dealership. They have always treated us very well. Ron in the service dept has been very helpful. He always "gets We have purchased 2 MDX from this dealership. They have always treated us very well. Ron in the service dept has been very helpful. He always "gets it". Without a huge, long explanation! This last time he really went beyond the call of duty! Why I'm writing this review! So ask for Ron! And the Acura is a wonderful vehicle! More

Service for my Acura I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above a I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above and beyond to give me a loaner car that was clean and ready for me as soon as I got there. He is true to his word on any quote that he has given me and he goes out of his way to help all of his customers...as we (customers in the lounge area) were talking about how the service people take care of their customers. Davis is one of the most helpful, respectful, honest, and courteous ones there. LMcKenery More

Dishonest I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". Af I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". After making a long drive to Gillman, and a lot of dodging by the sales guys, they told me they didn't have the advertised car. It was sold "yesterday." I don't appreciate the dishonesty and wasting my time. More

Excellent Service Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. More

Dissapointed at dealer response to bad paint on MDX Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and spoke with Bob Gelske, who made her feel like she was being discounted. He made it seem as if she was making things up and that we had painted the car ourselves! (How in the world would we paint an entire car we just purchased ourselves!??) Needless to say, wife wife left there fuming. Bob then contacted her to bring the car back up so that someone else can look at it the following week. She responded to him and emailing that I would be bringing it up on Friday. When I get there, I was told that Bob was not in, nor was there a rep to look at the vehicle. Didn't get a call or email from Bob to let us know this, so I just wasted my time and drive to the dealership. Very dissapointed!!! This now feels like we are going to get screwed and that neither Gillman nor Acura will take care of this. I hope I am wrong, but this has been a hoorible and fustrating experience thus far. More

Just simply shop someplace else I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited dur I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited during our negotiations. The salesperson Stephen was very friendly to us, and we were happy until the manager came out. Quickly the entire situation took a very ugly turn and we ended up walking out and purchasing elsewhere. More

Terrible customer service I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus came to assist and was trying to sell us a certified used car, inspite of us telling him that we wanted a new car. He kept on trying to steer us out to the used car lot, I was so frustrated and asked him why he was insisting that I buy a used car and he told me he could read customers well and we did not look like the kind to buy a new car!! We left the dealership went across the street and bought a 2015 Audi Q5.... I will never go back to Gillman Acura! More

Service Department Review Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Acura: TSX Model 2010 and RDX Model 2014, they are both well maintained by Gillman Acura. More