Gillman Acura of North Houston

Was sold a used Acura TL w/ serious issues, but returned. My wife and I went to shop a car last Saturday, 01-10-2015. We arrived closed to 5 PM. We were looking for a used Acura TL as our TL was totally lost My wife and I went to shop a car last Saturday, 01-10-2015. We arrived closed to 5 PM. We were looking for a used Acura TL as our TL was totally lost in an accident. The sales manager April greeted us and said something you'd get best purchase experience today. Then she brought in a young salesman Paul Jesus to us. Paul showed 3 cars which are almost identical to ours. It's raining, so we briefly drove each and glanced interiors of the cars; but without inspect exterior carefully. When we returned to his office, it's already dark. We were not really planning to purchase car that time as we haven't had shop around yet. However Paul was very eager to sell one to us, and push for a deal before we have had a time to think our plan with my wife. Paul even move a black TL to the outside if his office. After negotiate the price, we signed the purchase agreement... After I drove the car home and parked inside garage, I start inspecting the car. Gosh, I was astounded to find the following defects: 1. The driver-side headlight seal was open and water mark damages inside. 2. Two scratches on top of hood was covered with glue-like things. 3. On LCD display panel, there are a couple of warning messages saying "the engine was not run in appropriate status, need to bring back to a dealer." From the Caffax record, this car failed the state-emission-inspection twice on the 11/19/2014. The inspection sticker on window shows passed on 11/20/2014. When we questioned why and how this happened, Paul couldn't answer but insisted nothing to worry about this. He also mentioned the car was to be certified, But we asked why it wasn't, he went to ask and told us because only a limited #s of certification are allowed by Acura for a dealer. Now, I know this is not true. The truth is this car would never pass a certifying process as these known issues has not been fixed. I was so frustrated for whole Saturday and Sunday, as I paid total more than $31K for a car with serious issues. The worse is that sales people never told me the defects and problems. I felt like to be cheated. I bought the car back Monday morning, today, 01/12/2015. The first thing was to return this car and get my money back. Paul was nice and helped get it through. I appreciate Paul's assistance and Gillman took back the car without extra difficulties. Paul Jesus is a nice guy. However the whole experience with Gillman Acura was bad. I purchased my last TL from John Eagle Acura, and everything went through so smoothly and the best deal. John Eagle sold me a brand new TL for $34K that time, and Gillman tried to sell a used for $31K. Unfortunately Acura stops making TL from 2015, and John Eagle does have a 2013 or 2014 TL available. More

I'm Seriously Impressed I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to b I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to be well below the Consumer Reports National Average. So, I effectively purchased a new car for about half the original MSRP. I enjoyed the Full Disclosure on the Vehicle History & Car Fax Report, and this evidence further fortified my confidence that Gillman Acura only sells high quality vehicles. I was particularly pleased with the trade-in value for my old vehicle that was roughly equal to 2 other estimates from CarMax & Texas Direct Auto that I received over two years ago! The 2-year extended warranty options were fairly priced at less than half of what I was quoted for a comparable 2-year warranty from Mercedes-Benz for a similar sized Certified Used E-Class. All of the staff was extremely helpful, friendly, & informative, and I never recall feeling the pressure of the "hard sell" when it came to the Sales Price, Trade-In Value, Financing Options, or the Extended Warranty Options. In fact, it was almost "too easy" (getting in & out in less than 3 hours) and everything seemed to meet or exceed my expectations. Being New Year's Eve, I was especially impressed with the attention to detail & customer appreciation that I felt from all of the employees. They even ordered pizza for everybody (from my favorite pizza parlor, no less)! The Starbuck's coffee machine will be a welcome relief if your experience lingers over 3 hours, and the waiting area is comfortable & clean. This is my very first Acura purchase, and I cannot communicate how impressed that I was from start to finish. Even though I live almost 40 minutes away, I'm already looking forward to my first Service experience. More

My Worst New Car Buying Experience......Ever 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with s 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off. 9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test drive. 9/3/2014: My wife and I arrived at Gillman at the scheduled time; Brenda did not come to work that day or make provision for anyone else to deal with us. 9/3/2014: We were assigned a third sales person, my wife liked the car and we met with the Sales Manager (Ray Gagliardo) to finalize the purchase agreement. 9/3/2014: Ray Gagliardo had the paper work I had signed with Brenda; however when he tried to access the car details in the computer he found that she had “mistakenly” reserved a 2014 TL as opposed to the 2015 TLX we had agreed to. Gillman did not have a properly equipped Silver TLX in stock and Ray said he would try to trade for one with another dealer and asked for several days to find a car. 9/8/2014: Gillman found a silver 2015 TLX. We signed the sales contract and I drove my new Acura home. Gillman did not have the emergency spare tire available (as promised on my taking possession of the car). I told them that if they had advised me that there was no spare that I would have delayed taking delivery until everything was complete as agreed. 9/9/2014: Gillman called to inform me that there might be mistake as to the VIN number on the Bill of Sale. The VIN on my purchase contract was not for the VIN on the I now had in my possession. I was driving (and had insured) a car that I did not own. I had the wrong car; and the car that I had “purchased” could be anywhere doing anything. I held (potential liability) for a car I did not control Ray Gagliardo and I agreed that too many things had gone wrong and we needed to unwind the deal. Gillman cancelled the sales contract, released me from liability, refunded my money and collected the car from my premises. 9/10/2014: Bought New Acura 2015 TLX at John Eagle More

Customer Partnership - Two Way Road My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Hond My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Honda lawnmower. So as you can determine we are as the saying goes loyal Honda & Gillman csutomers. And this realtionship, although a bit pricey at times, has been over the long haul benefiancial for the both of us and have no complinats about our realtionship with Honda & Gillman. We just purcahsed a 2014 MDX and of all the vechiles listed above this 2014 MDX has got to be the best vechile we have ever owned and they best treament we have received (not saying the other treatments were bad, they were pretty nice as well) just that we felt like we treament excellent and we made a good deal all around. Weve been with Gillman since 1988's and have to say the Service group especially Ron Mascordo and the service manger have been the best over years and have always gone to bat for us with major iusses and they have always delivered excellent solutions and assitance for us over the years. Also wanted to reconize Paul Thomas our salesperson and the fiance guys that recomized as us as loyal long term cusotmers and provided all that was possible and appicable on our 2014 MDX purchased. More

Great Experience I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary, and would definitely recommend anyone I know to come here for their next vehicle purchase. More

Gillman, definitely not the place to go! We took our gently used low mileage car to Gillman to trade for a new Acura. We were offered $10,000 for our car. We refused and left. Three months la We took our gently used low mileage car to Gillman to trade for a new Acura. We were offered $10,000 for our car. We refused and left. Three months later, we took the same car to Carmax, and sold it for $17,000. Big difference, right? We then drove to John Eagle and purchased our new Acura at a much lower price than offered at Gillman. More

customer Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me underst Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me understand repair and service needs. I appreciate Ron's commitment to customer service. ha More

Never disappointed I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, know I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, knowledgeable, quick, clean, and courteous. Overall great work! More

Trust worthy service advisor!! I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to expla I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to explain what needs to be done to my "baby" and why. I never feel taken advantage of which is HUGE if you're a woman taking your car anywhere for work done. More

Service experience Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time and correct. If there were any issues I was called and notified and it was taken care of. What can I say but this is a great dealership with great service I would recommend to anyone. If you want good service and quality work visit this dealership you will not be disappointed. Ask for JEFF LIBERTORE. More