Gillman Acura of North Houston

Very professional All of the service staff are helpful and welcoming! However, Robert is my favorite because I feel there's never any b.s. With him. He always says he' All of the service staff are helpful and welcoming! However, Robert is my favorite because I feel there's never any b.s. With him. He always says he's going to take very good care of me and my car. Hearing that is like music to my ears! I know he also works very hard with my insurance and warranty to help me the best he can. I always get my car back cleaned, smelling good, and the peace of mind tha, 'everything's okay' Robert even gives me his business card so I can make future appointments with him. I will always come back to this dealership because of the courtesy, professionalism, and expertise of the staff. Thanks Gilman Acura!! More

Crysta Pickett I worked with Mrs. Crysta Pickett and she made the experience of purchasing a vehicle so easy and smooth. She answered all of my questions with honest I worked with Mrs. Crysta Pickett and she made the experience of purchasing a vehicle so easy and smooth. She answered all of my questions with honest answers and she was so helpful and nice. She actually took the step to making my day by finding and sending me the extra set of keys for the car when I asked her about it. She was wonderful and I advise anyone looking for a vehicle here to ask for Crysta....she'll definitely make your day. :) Kudos to Crysta More

Terrible Experience If I could give this dealership zero stars I would. We had an absolutely terrible experience at Gillman. We arrived on the first day to look at a part If I could give this dealership zero stars I would. We had an absolutely terrible experience at Gillman. We arrived on the first day to look at a particular car we like. We test drove it, and when we talked price, it was not going to work, which was fine. We started to look at other options. We found a car that we liked, test drove it, and went in to talk numbers. The numbers with this car were not what we were looking for. We were a little annoyed as it was late, we drove all the way from Katy, they knew what price range we wanted, and still showed us a car that didn't fit it, but that was ok and we left. We got a call from the financing guy the next day saying that they were able to work out a deal and get the car in the price range we wanted. My husband told him we would be able to come the next day, however the financing guy said he would only be working a half day and we would need to come in that night in order to get the deal he was offering. So, my Husband and I drove again from Katy to Spring to get the car, we got there around 7:30 PM. We got to the dealership and waited because the person we needed to speak with was with another couple. When he finished with them, he came by spoke with us, and told us it would be a couple more minuets. While we waited, he helped 2 other couples that came in after us. We sat there until about 8:30. Frustrated I asked the lady at the desk for the information for the manager, I explained that we were ready to buy a car, and have, at this point, been waiting over an hour. One of the sales guys who was overhearing our conversation told me that he has other customers, I told him I understood that, but he told us an hour ago it would only be a couple more minuets. Once the financing guy was done with the 3rd couple, he came over to us, told us he was drawing up the paperwork, and then we would be able to sign the paperwork. Finally, at 9:30 at night, I had enough, I had work the next morning, I found a sales man and asked him if there was any way we would hold the car we wanted to purchase. I told him we had been waiting over 2 hours, and we needed to get back because we had work early in the morning. He told us that the car we wanted was being sold right now. Apparently, while we were waiting to sign the paperwork for the car, the financing guy already sold the car to another person. He still knowing this, told us that he would be with us, and he was working on the paperwork. At no point did he tell us someone else was looking at buying it, he was working with someone else, or anything. It was a complete waste of my time. I spoke to some manager, she said she would relay the information to someone else, it's now Wednesday and I have heard nothing from anyone. I am happy to say that we did go to Don McGill Toyota of Katy and got a car from there. The experience was completely different. I definitely recommend if anyone is looking to buy a car go to Don McGill Toyota, they went above and beyond to work with us!! More

Lowsy salesmanship Stay away...worst service I have received in any dealership. They will do anything to get you to their dealership and then treat you like dirt. Not wo Stay away...worst service I have received in any dealership. They will do anything to get you to their dealership and then treat you like dirt. Not worth the time. The sales rep was overbooked and did not even delegate to another salesman, I waited 30 mins and when requested that I be shown the car I was interested in, a salesman simply pointed me to some people already viewing the vehicle and suggested I look at it along with them. I left without even looking at a car or speaking to my rep who had called me and made the appointment. Complete waste of time. More

Worst Dealership with worst after sales practice Here is part of an email I sent to Chris Gillman and I received no response. Companies ask for surveys from their customers to find the areas of s Here is part of an email I sent to Chris Gillman and I received no response. Companies ask for surveys from their customers to find the areas of strength and areas requiring improvements. On 16th of Feburary 2016, to celebrate a milestone, I went to your dealership and purchase an MDX for my wife. I asked for cooling seat, Navigational system, and all wheel drive as a must. While testing this vehicle, I specifically asked April if the vehicle had cooling seat since I can see the Nav. system and she said,"Yes." After the purchase of the MDX, my wife and son discover that the vehicle did not have ventilated seat. I approached the manager for a solution and they did not give me one that was satisfying. After the above incidents, I received a survey in which I am suppose to assess the company on service render by sales team. Even though this took time from me, I completed the survey in hoped that the involved parties would use it to improve on the services. Having knowledge of sales, I understand that great companies build life time relationship because they want their customers and their children and so forth to come to them for service. Utilizing the survey data to improve on the customer service to ensure the above takes place. During the month of July, I searched via online for 2017 MDX advance to replace the above vehicle. Even though I have received numerous of emails from you and other sales individuals in your dealership, I looked at other dealerships instead of yours. I valued honesty and reliable services more than anything. When I received a call from April on July the 4th, even though i did not want to deal with her - I stay polite. She invited me to give your company an opportunity to earn my business. After a careful assessments of the emails that I received from you, other sales people in your company, and the call from her, I thought your company wanted a chance to show that they can do better, so I decided to give your company another chance to give me a better customer service. I came in on the 8/20/2016 at 6:36pm. At 6:41 pm, I was approached by a young lady who politely asked if I was being helped and I asked for April since she and you invited me. Few minutes later, April approached me and I told her that I wanted the MDX Advance with cooling. She told me to hold and she will go see if she has one. After few minutes later, she came back with Andy, and a man who introduced himself as Amir the operation manager. In a confrontational manner in front of other customers, he stated, "I understand that last time you were here, you gave us a bad rating! So what are you doing back here! Who invited you?" I informed him that I was invited by April and he stated, I can not give you an MDX advance for the price of technology." I have not even spoke of price nor has anyone asked me what price I want it for. I was under the impression that the written emails and phone call were an outreach asking me to give your company an opportunity to earn my business not an invitation to verbally insult and assault while threatening me with arrest. I truly believed that the survey was being used by your company as a means to improve on your service to customer not to abuse those who do not agree with the service rendered. It is very shameful that such handling of a customer is allowed like inviting him/her to be abused, humiliated and threatened with arrest in front of other customers is allowed in a large dealership such as Gillman in retaliation for a bad survey. While it appears your employees practice vengeful set-up for bad marks on surveys, why ask for a survey from customer only to turn around and abuse, insult, and threaten me? More

Service MDX We have purchased 2 MDX from this dealership. They have always treated us very well. Ron in the service dept has been very helpful. He always "gets We have purchased 2 MDX from this dealership. They have always treated us very well. Ron in the service dept has been very helpful. He always "gets it". Without a huge, long explanation! This last time he really went beyond the call of duty! Why I'm writing this review! So ask for Ron! And the Acura is a wonderful vehicle! More

Service for my Acura I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above a I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above and beyond to give me a loaner car that was clean and ready for me as soon as I got there. He is true to his word on any quote that he has given me and he goes out of his way to help all of his customers...as we (customers in the lounge area) were talking about how the service people take care of their customers. Davis is one of the most helpful, respectful, honest, and courteous ones there. LMcKenery More

Dishonest I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". Af I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". After making a long drive to Gillman, and a lot of dodging by the sales guys, they told me they didn't have the advertised car. It was sold "yesterday." I don't appreciate the dishonesty and wasting my time. More

Excellent Service Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. More

Dissapointed at dealer response to bad paint on MDX Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and spoke with Bob Gelske, who made her feel like she was being discounted. He made it seem as if she was making things up and that we had painted the car ourselves! (How in the world would we paint an entire car we just purchased ourselves!??) Needless to say, wife wife left there fuming. Bob then contacted her to bring the car back up so that someone else can look at it the following week. She responded to him and emailing that I would be bringing it up on Friday. When I get there, I was told that Bob was not in, nor was there a rep to look at the vehicle. Didn't get a call or email from Bob to let us know this, so I just wasted my time and drive to the dealership. Very dissapointed!!! This now feels like we are going to get screwed and that neither Gillman nor Acura will take care of this. I hope I am wrong, but this has been a hoorible and fustrating experience thus far. More