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Gillman Acura of North Houston
Houston, TX
1,264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 19, 2014
Acura Service I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a word on it. Mr Marcardo takes the time to explain the specifics about my car situatuion with patience and kindness. This is why I am still with Acura. More
by alexoriega
Employees Worked With
Ron Mascardo
June 17, 2014
The best service advisor ever works at Gillman Acura I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always super helpful and knowledgeable about Acura's products. If the service that needs to be done inconveniences me and my hectic schedule in any way he will arrange a loaner car or whatever is needed to make my experience positive and stress free. Thank you Ron for all you do, and Thank you Gillman for having employees like Ron who really care. The first Acura I owned for over 10 years and it still ran and looked like it was new, this is because of the service it received at Acura, don't be fooled by cheaper service, you will get what you pay for. I would have kept this car another 10 years had it not been driven into a concrete barrier at 60+ miles an hour, and I am still here to talk about it, this is another reason to consider Acura, and Gillman Acura in particular. More
by strohmpe
Employees Worked With
Ron Mascardo
June 16, 2014
BEWARE OF THE DOG WORST DEALER EVER IN THE COUNTRY . MONTH AND A HALF AGO BOUGHT A USED CAR 2012 BMW X5, WHEN IT WAS DELIVERED TO ME THE NEXT DAY CALLED THEM AND TOLD THEM THERE IS ISSUES WITH MY CAR T . MONTH AND A HALF AGO BOUGHT A USED CAR 2012 BMW X5, WHEN IT WAS DELIVERED TO ME THE NEXT DAY CALLED THEM AND TOLD THEM THERE IS ISSUES WITH MY CAR THEY BLEW ME OFF,1 WEEK AFTER I BOUGHT IT HAD TO PUT NEW TIRES IN IT THEY GAVE ME 1K WHEN IT COST ME OVER $1400, 2 WEEKS AFTER TRANS WENT BAD HAD TO CHANGE IT BRAND NEW. NOW MY TRANFER CASE IS LEAKING AND THE DEALER HAS TO CHANGE IT, I HAVE ONLY PUT SO FAR ONLY LESS THEN 800 MILES ON MY CAR. MIND YOU THEY CLAMIED MY CAR WAS FULLY INSPECTED AND THERE IS NO ISSUES THAT I AM GETTING A VERY GOOD CAR IN GREAT CONDITION THEY WERE SWEET, VERY KIND THEY DECIEVE YOU INTO THINKING HOW GOOD AND HONEST THEY ARE DON'T LET THEM FOOL YOU LIKE THEY DID ME... PLEASE STAY AWAY BEWARE More
by RitaDia
Employees Worked With
APRIL THE SALES PERSON AND CRAIG SALES MANAGER
May 08, 2014
Wasted my time. Changed the price as soon as I walked out. I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, checked out the other 4 that are available in Houston and within my price range, and this is my last candidate. I got help from Paul, who was friendly, knowledgeable, and engaging. Nice guy, no complaints. By far the best sales guy I've dealt with this week. We took a test drive, went over the details of the car, and everything went great until we got to pricing. The online price was pretty much the same as every other one in town at that trim level but with higher miles. We went over the numbers, and I had a price in mind already that I knew was reasonable and competitive with my other top choice. I also had my trade-in appraised by Carmax the night before and I was willing to settle for less than that offer for the convenience of doing it all in the same place. I got my car with 2 miles on it. It's in near perfect shape, with every single receipt I've ever been given in the glove box. I'm only replacing it because of a back injury I suffered and I can't drive a small car anymore. When I made them my offer for the SUV, I was told it was impossible and that the internet price was as low as they could possibly go. I was also offered $3,000 less than Carmax offered me for my trade. Nowhere near what I'd hoped for and insulting - but I get it, that's how these things work. I told him it wouldn't work, and he went back and forth for at least an hour playing the "let me go see if my finance manager will accept your offer" and "are you sure you can't go $50 a month over your budget" game before I ran out of time and had to leave. An hour later I looked up the ad again to double check something, and THE INTERNET PRICE HAD BEEN LOWERED BY $1,000. They took $1,000 off the car that I spent an hour haggling on AS SOON AS I WALKED OUT. After telling me it was impossible. I called up Paul, and asked him what gives. He put me on hold, and couldn't give me any explanation when he came back. He told me it's normal and they update the prices on Fridays. Oops, it's Thursday. I told him that I'd like to come back so we could see what the APR would work out to, but that they needed to do the right thing on my trade since they wasted my entire morning. No deal. No negotiation on the trade at all. No explanation on the price change, or why I wasted my entire morning listening to them insist that I was being completely unreasonable - when the car was now within $500 of what I offered them. And of course it's the same story all over town. As long as everybody plays the same game, nobody has to go the extra mile. I swear it would be great to get a deal on a used car that I can feel good about - what's so hard about that?! More
by derouinb1
Employees Worked With
Paul
April 24, 2014
My experience Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. More
by marquita0731
Employees Worked With
Scott Hall
April 21, 2014
Sold Bogus Extended Warranty Coverage! Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive warranty the finance manager sold us! We are very disappointed in Gillman Acura! We were told one thing just so they could get us to purchase the car now when we need to us the warranties and such it isn't even close to what we agreed too! Guess we should have gotten every little detail in writing! We have tried contacting Chris Gillman the GM but cant seem to get a return phone call or follow up! More
by ShaneHill
Employees Worked With
Chris Gillman
April 16, 2014
Excellent Service at Gillman Acura For many years I took my vehicles to a local Goodyear for service or to a local Jiffy Lube for an oil change -- to save cost. After I bought my first For many years I took my vehicles to a local Goodyear for service or to a local Jiffy Lube for an oil change -- to save cost. After I bought my first Acura, I realized the maintenance inspections that were performed at Gillman Acura were superior to anywhere else. They did the job right the first time and stood behind their work and their Technicians were extremely knowledgeable and well trained. At one time I had an issue programming the garage door opener on the vehicle and was becoming frustrated. The shop Technician/Foreman, Mike Sadlowski, noted that he lived by my house and if I could not get it to work with what he showed me -- he would come over to help. Turns out -- the problem was entirely with me -- but certainly that was an "above and beyond" I did not expect. Since then, I bought 3 more Acura's (wife and kids) and now own two RDX's and two MDX's. Gillman is always very competitive on service (brakes, oil change, etc.). Their pricing is very competitive, and I don't have to worry about a shop (like Goodyear), that may not always have mechanics that are fully knowledgeable on an Acura. Ron Mascardo in Service has been consistent for us throughout the past 5 years since we bought our first vehicle in 2009. He has helped us by arranging for a loaner car when we needed it, and he has always keeping us informed of the progress and with issues as they present themselves. Overall, I have had a great experience at Gillman Acura. I bought 4 vehicles from Gillman and continue to give them all of our business for service. In the end, it is because of the people like Ron and Mike that really make a difference. Stephen Roemer. More
by stephenroemer
Employees Worked With
Ron Mascardo, Mike Sadlowski
January 16, 2014
I have always bought Lexus - but wanted to shop for a 7-seater. Bill Dale was very knowledgeable and very patient with us. We were out with out Acura MDX at our expected price in less than 1 hour. I w 7-seater. Bill Dale was very knowledgeable and very patient with us. We were out with out Acura MDX at our expected price in less than 1 hour. I would definitely recommend this Dealership with Bill Dale as the package deal More
by kpw333
Employees Worked With
Bill Dale
January 05, 2014
I went to this dealership looking for a used vehicle. I was greeted by a salesman called Andy. We test drove a couple of vehicles and I liked one. We started the price negotiations and it went south as the was greeted by a salesman called Andy. We test drove a couple of vehicles and I liked one. We started the price negotiations and it went south as the dealership was not willing to move from their price point at all cause they already had a discounted e-price. My research told me that all dealerships negotiate over and above the e-price so I was insistent. I left the dealership without a car and all was good till this point. I called a few hours later with a new offer. The phone was transferred to a different salesperson (Andre) and he was very very rude and arrogant. So I decided not to buy from the place after all. A couple of days later I got a call from the original salesman (Andy) with a new offer but still not what I was looking for. But since I needed the car I was willing to talk about it. I called him back and got Andre again (instead of Andy) and the same rude response. I told him that I am just returning a call with the offer that one of his colleagues made and then he seemed to talk in a normal tone. After at least half a dozen calls I got hold of Andy and told him that I can meet him halfway with his new offer. I even offered to give a deposit to hold the vehicle so that I can travel to Houston to pick up the car on Jan 2nd (since Dec 31st and 1st were holidays I didn't have any means to reach Houston from College Station). He said that he will get back in an hour but never did. He called me the next day and left a message that I can get the car at the suggested price if and ONLY IF I come today else I will have to take the dealers offer. I was irritated - its Jan 1st and there are no buses running and I informed him about it. Then how is he expecting me to travel!!! Andy called again today and said that his manager has agreed to my new suggested price. The way he suggested it was that as if the dealership was doing me a favor - oh come on! You are unable to sell the car and hence you are giving me a price which was reasonable to begin with and acting as if you are doing me a favor.... Not done! Overall the experience was a bad one. The staff member were courteous and so was Andy but the attitude of the dealership was not a great one - you are selling a car and I am buying a car. No one is doing anyone a favor... More
by Wanderer_08
Employees Worked With
Andy
November 30, 2013
I purchased a 2014 TSX yesterday from Gillman. This is the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car, but not great. This time the experience was much better. The service was great and the deal I received was outstanding. I am extremely hard to please and these guys did an excellent job. I would highly recommend buying a car from this dealership. More
by AmalBabar
Employees Worked With
Paul Jesus
