Gillman Acura of North Houston

Mike and Ron are always willing to give their time and expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a h expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a huge raise!!!! thanks Jacqueline F. Lawrence More

I have been taking my cars to Acura Service for the past 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very fri 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very friendly and welcoming place to be. Not once in 8 years have I ever had to bring my car back because something wasn't done right or stopped working. Once it's taken care of, it's taken care of. Ron is always available and accommodating to tight schedules and Mike has the car done when he says it will be done. They always explain what was done, what needs to be done, and what to watch for in the future (with an older car). I trust both Mike and Ron completely and there is not one thing about my experience with the Gillman Acura service department that I would rate less than 100% satisfaction. More

Excellent dealership! Conveniently located. Posh service area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Alwa area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Always provides a free loaner car. Easy to make appointments online or by phone. Responsive to questions; great follow-up. Fair pricing (for a dealership). Ron Mascardo is a super-knowledgeable service professional and can always answer my questions, but makes sure any follow-up questions get answered by the technician assigned to the repair. More

My boyfriend and I went with a friend to purchase a car and the salesman insisted that my friend lie on the paperwork and say that she and my boyfriend were married in order for my boyfriend to cosign for and the salesman insisted that my friend lie on the paperwork and say that she and my boyfriend were married in order for my boyfriend to cosign for her. They look out for their best interest and do not care about their customers. The salesman only wanted to make money and INSISTED THAT WE LIE. Who does that?! I also visited them twice (it takes me 1.5 hour to get there!) to ask for a copy of my paperwork and the finance department was not available. I eventually talked to someone and they took down my information and said that the finance department will call me first thing in the morning. It has been a week and they have not reached me. I called AGAIN and left a voicemail message and STILL no reply. I will visit them again soon and I will not be happy. They seem unresponsive and do not care about their customers after the customers have bought a vehicle from them. The receptionist does not know what goes on there. She told me the finance department is there, but I waited for 45 minutes and eventually left. More

Looking on-line, I found a specific MDX in a rare color combination. I called the dealership and spoke to Dung Lee. Although very hard to understand, he was very nice. He said the car I wanted was avail combination. I called the dealership and spoke to Dung Lee. Although very hard to understand, he was very nice. He said the car I wanted was available and asked for a deposit of $1000. I gave him my credit card number and told him I really wanted that car. He asked me to fill out the credit card application on-line, which I did. My credit is very high and so Doug, the Sales Manager called me and told me the price of the car. I said ok, but as Mr. Lee knew, I had a 2008 MDX to trade in. Everything still fine. I told Doug I of course wanted the best price he could offer on the MDX. He said he would get back to me before he left that evening, last Sat. He didn't call. I'm from out of town and was trying to make arrangements to come get the car the following week. Sunday the dealership was closed, so I called DOUG on his private line first thing Monday morning. Voice Mail again. Now I'm thinking this isn't good as I was trying to pick up the car on Tuesday. Called again, voice mail. Called the dealership this time and by gosh he had just gotten in to his office, something about him having to be the finance man, because the gentleman was out with back surgery, blah blah blah. When I asked him about some other things I wanted to have done to the car, tinted windows etc. he said QUOTE I have it recorded, I NEED TO CHECK AND PUT MY HANDS ON THE CAR TO MAKE SURE IT'S STILL HERE, and more blah, blah, blah. I finally interrupted him and said before we go any further, you needed to positively insure to me the car was still there. (Don't forget I had put a $1000 deposit on the car). He said he would check and get right back to me. He NEVER called me back. I called his private call again and told him the deal was off. Later in the evening, the salesman, Mr. Lee left a voice mail message that he could get me another car! Of course the one I put the deposit on was sold. The integrity of the SALES MANAGER DOUG is non-existent. If they had the last car on earth that I wanted, I wouldn't buy it from them. More

I've had two Acura TLs, both serviced by Gillman Acura for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular s for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular service is always easy and convenient, and loaner cars are always available. On several occasions I've needed emergency or unscheduled service, such as tires repaired or replaced, and they've always managed to work within my available time. Their courtesy is impeccable, and their waiting area - if you should need it - is well appointed. It should go without saying at a luxury dealership such as this that I've had no complaints whatsoever with their work. I've had no complaints with Gillman, ever, but some of my peers who own other luxury brands seem to have constant complaints about their cars and service departments. I've owned other luxury brands myself and Gillman's service exceeds them all. Acura makes an exemplary product, and Gillman Acura sells and services them in an exemplary fashion. I recommend them highly, and trust them enough that Gillman will be my first destination this summer when my daughter is old enough to buy her first car. More

I'm from out of state and was looking to purchase a used Discovery. I talked with the salesman and agreed with the listed price. I asked if I could put a deposit down so I could get an independent inspect Discovery. I talked with the salesman and agreed with the listed price. I asked if I could put a deposit down so I could get an independent inspection done on the car. The salesman said I would have to put a $1000 deposit down (on a $9,000 car) and he would only hold it for 24 hours. I asked if he could hold it for more than that in case I couldn't get the inspection done the next day and he said he would have to ask the manager and call me back. He called me back 5 minutes later and said that not only could they not hold it for more than 24 hours, but now he wouldn't accept a deposit at all. He said if I wanted the car, I would have to purchase the car right then without being able to get an inspection done. I got a very funny vibe from the whole conversation. When they changed their minds about holding the car for 24 hours after I mentioned inspection makes me feel they were trying to sucker someone into buying a car with known problems. I would not trust them at all. More

Our experience at Gillman Acura was positive. Shannon gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was fri gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was friendly gave some of his back ground, experience, education and history. Chris sealed the deal by showing us Gillman family members are directly involved in the day to day operation of the business - very important in my opinion. Austin handled the financial matters very professionally not pushy but thorough another highly educated employee that seemed to enjoy working at Gillman. My wife and I walked into the dealership for a look at a new product and walked out with keys in our hand to a new RDX. We felt like our trade was in line with fair market value and the price of the car was most reasonable. In fact later the same night we sold another car to Gillman and they were consistent with our handling with that transaction as well. Doug handled the second deal and was pleasant to work with. I highly recommend Gillman to anyone looking for a dealership with a strong work ethic and employees and owners that care about customer service. These folks are all about it. More

Dealer did exactly what they said they would, whole process was quick and smooth. By far, best buying experience I ever had at a dealership. No xx, no surprises. Would highly recommend. process was quick and smooth. By far, best buying experience I ever had at a dealership. No xx, no surprises. Would highly recommend. More

Gillman Acura dealership pushes for services that are neither due or necessary regardless of what was previously serviced. Dealership did not fill log book. Service charges not competitive. Car driven neither due or necessary regardless of what was previously serviced. Dealership did not fill log book. Service charges not competitive. Car driven for 8 miles and no explanation given. Dealership cares about its bottom line, not customer needs. I would not recommend using that particular Acura dealership. More