Gillman Acura of North Houston

My Worst New Car Buying Experience......Ever 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with s 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off. 9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test drive. 9/3/2014: My wife and I arrived at Gillman at the scheduled time; Brenda did not come to work that day or make provision for anyone else to deal with us. 9/3/2014: We were assigned a third sales person, my wife liked the car and we met with the Sales Manager (Ray Gagliardo) to finalize the purchase agreement. 9/3/2014: Ray Gagliardo had the paper work I had signed with Brenda; however when he tried to access the car details in the computer he found that she had “mistakenly” reserved a 2014 TL as opposed to the 2015 TLX we had agreed to. Gillman did not have a properly equipped Silver TLX in stock and Ray said he would try to trade for one with another dealer and asked for several days to find a car. 9/8/2014: Gillman found a silver 2015 TLX. We signed the sales contract and I drove my new Acura home. Gillman did not have the emergency spare tire available (as promised on my taking possession of the car). I told them that if they had advised me that there was no spare that I would have delayed taking delivery until everything was complete as agreed. 9/9/2014: Gillman called to inform me that there might be mistake as to the VIN number on the Bill of Sale. The VIN on my purchase contract was not for the VIN on the I now had in my possession. I was driving (and had insured) a car that I did not own. I had the wrong car; and the car that I had “purchased” could be anywhere doing anything. I held (potential liability) for a car I did not control Ray Gagliardo and I agreed that too many things had gone wrong and we needed to unwind the deal. Gillman cancelled the sales contract, released me from liability, refunded my money and collected the car from my premises. 9/10/2014: Bought New Acura 2015 TLX at John Eagle More

Customer Partnership - Two Way Road My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Hond My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Honda lawnmower. So as you can determine we are as the saying goes loyal Honda & Gillman csutomers. And this realtionship, although a bit pricey at times, has been over the long haul benefiancial for the both of us and have no complinats about our realtionship with Honda & Gillman. We just purcahsed a 2014 MDX and of all the vechiles listed above this 2014 MDX has got to be the best vechile we have ever owned and they best treament we have received (not saying the other treatments were bad, they were pretty nice as well) just that we felt like we treament excellent and we made a good deal all around. Weve been with Gillman since 1988's and have to say the Service group especially Ron Mascordo and the service manger have been the best over years and have always gone to bat for us with major iusses and they have always delivered excellent solutions and assitance for us over the years. Also wanted to reconize Paul Thomas our salesperson and the fiance guys that recomized as us as loyal long term cusotmers and provided all that was possible and appicable on our 2014 MDX purchased. More

Great Experience I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary, and would definitely recommend anyone I know to come here for their next vehicle purchase. More

Gillman, definitely not the place to go! We took our gently used low mileage car to Gillman to trade for a new Acura. We were offered $10,000 for our car. We refused and left. Three months la We took our gently used low mileage car to Gillman to trade for a new Acura. We were offered $10,000 for our car. We refused and left. Three months later, we took the same car to Carmax, and sold it for $17,000. Big difference, right? We then drove to John Eagle and purchased our new Acura at a much lower price than offered at Gillman. More

customer Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me underst Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me understand repair and service needs. I appreciate Ron's commitment to customer service. ha More

Never disappointed I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, know I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, knowledgeable, quick, clean, and courteous. Overall great work! More

Trust worthy service advisor!! I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to expla I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to explain what needs to be done to my "baby" and why. I never feel taken advantage of which is HUGE if you're a woman taking your car anywhere for work done. More

Service experience Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time and correct. If there were any issues I was called and notified and it was taken care of. What can I say but this is a great dealership with great service I would recommend to anyone. If you want good service and quality work visit this dealership you will not be disappointed. Ask for JEFF LIBERTORE. More

Acura Service I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a word on it. Mr Marcardo takes the time to explain the specifics about my car situatuion with patience and kindness. This is why I am still with Acura. More

The best service advisor ever works at Gillman Acura I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always super helpful and knowledgeable about Acura's products. If the service that needs to be done inconveniences me and my hectic schedule in any way he will arrange a loaner car or whatever is needed to make my experience positive and stress free. Thank you Ron for all you do, and Thank you Gillman for having employees like Ron who really care. The first Acura I owned for over 10 years and it still ran and looked like it was new, this is because of the service it received at Acura, don't be fooled by cheaper service, you will get what you pay for. I would have kept this car another 10 years had it not been driven into a concrete barrier at 60+ miles an hour, and I am still here to talk about it, this is another reason to consider Acura, and Gillman Acura in particular. More