Gillman Acura of North Houston

Sales person was rude and repeatedly lied and attempted to mislead us. The finance manager lied about the laws governing transfer of title and about finance law in Texas. Many of the services and adjustmen to mislead us. The finance manager lied about the laws governing transfer of title and about finance law in Texas. Many of the services and adjustments that were promised in witting prior to transfer of the vehicle never occurred. Raheem wanted us to sing over our trade in without filling out the mileage and buyer information as required by law and also wanted us to sign a blank transfer of title form. Also they wanted to run a credit check on us when we payed cash for the vehicle. Finally, all of this took more than six hours to finish and the finance manager needs to learn that being a veteran does not give you licence to treat customers like crap. Over all a terrible experience and if i had not been so enamored with the car I never would have let them treat my wife and I so poorly. More

I took my car to the dealership thinking they would do the best job matching the paint and making it look like nothing ever happened. After all that is what they advertise on their website "state of the a the best job matching the paint and making it look like nothing ever happened. After all that is what they advertise on their website "state of the art auto body shop". When I went to pick it up, I started pointing out the poor job they had done with the car, it had swirl marks, paint runs, compound all over, blend lines, over spray molding mirror, the vertical moldings were scratched and sticky, and the car was dusty and filthy. The body shop manager, Randy Ille was rude and disrespectful when I pointed out the poor job they did on my car. He said "I don't care if you don't like it". I took it back to get viewed/inspected by someone else, in this case the body shop manager and he said I could not expect it to look like a brand new car, I just wanted to look right and just like the other side. I would not even give it 1 star, I am completely dissatisfied and very disappointed with they quality of the work and their false advertisement More

I've been a long time customer of Gillman Acura's service dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done I let Ron in service know I was ready to buy another Acura. I let him know the type of car, color, interior etc. and within the hour April in sales called me with just the right car. I decided on a certified used TXS and I couldn't be happier. April was pleasant and easy to work with and she made sure the car had everything I asked for and more. I thought car buying was suppose to be painful, but everyone treated me so well it was a actually fun. Even the financing with Raheem was a breeze. I highly recommend them for all your car needs from sales to service. Gillman Acura knows what exceptional service means and it shows! More

I love Gillman Acura. Not only did they help me find the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the exact same SUV to replace it with. They have always been wonderful about being accommodating with scheduling services and providing a loaner vehicle. The people who work on the sales floor and in the service department are friendly and always helpful. Oh and the detailing... is AMAZING. My car has looked so gross and dirty going in, and when I pick it up, it looks as shiny and new as the day I got it. More

I bought a 2012 Acura RDX this weekend through Raheem. I am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car r am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car ready to test drive. They were not pushy at all. I was comfortable with the whole process...I never felt like I was being mislead or thrown a sales pitch. I used USAA's car buying service and not only did they meet that price, but came down some more. I got the exact car I wanted for the price I wanted and my Raheem and Luis were nothing but honest. No sales type pitches, no phony promises - great service, good people. Will always buy and service my vehicle at Gillman. More

From my original internet inquiry, Jordan showed respect and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test drive. When my wife and I came in for the drive, Jordan made himself immediately available for the drive. He demonstrated all the functions of the MDX during the test drive. We were already pretty much sold on the car based on personal research, but the test drive and his demeanor gave us confidence to proceed to the pricing stage. We had just come directly from a bad experience with a Mazda dealership where they played the infamous changing price game when financing was discussed. I have some past experience selling BMWs years ago, so I am not a novice at buying cars and as I said before, I do my research before shopping and have a decent feel for what price is fair. I felt they jerked me around. Jordan, in contrast, met my price expectations and did not play games. This made it simple and enjoyable to close the deal. Financing at 1.9% was a big plus too. The finance manager was very friendly and made spending more for this vehicle than our first home also painless while explaining the benefits of various coverages. Delivery of the vehicle only took an hour or so and we were happily on our way. My wife thoroughly enjoyed driving the MDX home. Jordan-you were right. The DVD of songs that came with the MDX Tech Audio were awsome and really showcased the new technology. In short, this experience was great and how buying a car should feel. Thanks to all. More

Best buying experience ever. I will recommend to friends. Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person More

Our purchase experience was excellent and Shannon was outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed. outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed. More

This was a pleasant buying experience from start to finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that m finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that made us decide on the Acura. The only reason we didn't use him to buy the vehicle was because it appeared on the web site that we'd get a better deal going through the internet department. Jordan did a great job communicating via email in a timely and informative manner. His quick response and friendly manner encouraged us to make the appointment to come in. We arrived early and Jordan was tied up with another customer when we arrived at the dealership for our appointment. He introduced us to April, who worked with us through the negotiations for the final deal. She was knowledgeable, friendly, and made us feel very comfortable negotiating a good price for ourselves. We appreciated the efforts of the Sales Manager to help ensure we had a nice loaner car overnight, instead of waiting for our car to be delivered. We were tired and his concern for our having a long wait was very thoughtful. Jordan also did a great job helping me become familiar with the vehicle when I picked it up on Saturday. I had occasion to call April on Saturday afternoon when we needed to know why our car wouldn't start and she was immediately helpful and patient. This was not a high pressure sale. Had that been our experience, at any point, we would have walked out. Overall, both my husband and I agree this was a better buying experience than our BMW purchase a couple of years ago. Thanks! More

Mr.Trenary, Was very helpful, freindly,knowledgable Mr.Trenary, Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with Mr.Trenary, Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with the service he provided to me. RJ More