Gillman Acura of North Houston

We had been researching different auto manufactures in an attempt to make a decision on the purchase of a new vehicle. Every one other than the Acura TSX V6 with Technology failed to address all that we wer attempt to make a decision on the purchase of a new vehicle. Every one other than the Acura TSX V6 with Technology failed to address all that we were searching for. Once we sent Wayne Ruley of Gillman Acura a fax detailing exactly what were interested in, he made us a great deal and the deal did not deviate at all from the agreed upon price, color (interior as well as exterior) and he made the deal the most pleasant experience we've had previously when shopping for a new vehicle. He is very personable, knowledgeable of the vehicle and gave a great tutorial when going over the Technology Package. This is the first Acura we have owned and so far, we're enjoying every minute of the experience! It was a great experience working with Wayne and will definitely seek him out should we be in the market for another Acura in the future. More

I had a wonderful experience at Gillman Acura. Everything was handled in a timely manor and the sales/finance team really worked with me and also kept me informed. Raheem has a wonderful personality and that was handled in a timely manor and the sales/finance team really worked with me and also kept me informed. Raheem has a wonderful personality and that is important to keep clients at ease. Doug in finance was very nice and helpful as well, like a pro. This is a great team and I don't want to ever buy my cars anywhere else, and would recommend the Gillman Acura team to all my friends and family. As a returning customer, I am a super satisfied part of the Acura family. Thank you guys! More

I rated because everything was exceptional. The salesman offer assist me with all the options available so i can complete this transaction. And due to im mexican i got a lot of trouble with other dealership offer assist me with all the options available so i can complete this transaction. And due to im mexican i got a lot of trouble with other dealerships during the process but Paul and Randy sort everything out so it can be a easy transaction. More

All ratings would have been Great if I had not had to spend so much time at the dealership negotiating the price and waiting so long for each step of the process. I didn't expect to spend 3 1/2 hours in spend so much time at the dealership negotiating the price and waiting so long for each step of the process. I didn't expect to spend 3 1/2 hours in the afternoon on May 31. When I returned to pick up the car that evening, mistakes had been made in the paperwork (which was ok--I understand they can happen). However, no one informed me that the car had not been fully made ready before I drove it home that night. Shannon and Jeff made the follow-up visit as painless as possible and I'm satisfied with a Good rather than a Great experience. More

I've had several new purchase experiences, and Paul was far and away the best salesperson I've ever dealt with. I've never once felt like he was trying to make the "quick sell". My family looks forward far and away the best salesperson I've ever dealt with. I've never once felt like he was trying to make the "quick sell". My family looks forward to future business with Gillman and will definitely recommend to our friends. More

Everyone that I met was exceptionally friendly and accomodating. Raheem was thougtful, courteous and professional. He worked within the parameters that I specified, and at no time did he attempt to accomodating. Raheem was thougtful, courteous and professional. He worked within the parameters that I specified, and at no time did he attempt to pressure me or suggest that I consider a purchase outside of my comfort zone. I feel that my business was valued, and I would recommend this dealership to anyone. More

This was my first car purchase in a number of years. I have typically leased cars because I dreaded the car buying experience so much. I chose to go the internet sales route because I knew dealerships ty have typically leased cars because I dreaded the car buying experience so much. I chose to go the internet sales route because I knew dealerships typically had folks asigned to the internet sales. I had visited Lexus and Volvo prior to coming to Acura and did not enjoyed being bombarded or ignored when I walked in the showroom so it was a huge benefit for me to have someone to ask for. Wayne went above and beyond to make the car buying experience a GREAT one. One of my first cars I owned was a Honda Civic purchased in the early 90's from Gillman Honda in San Antonio. I remember that experience being very positive as well and it was nice to see that the service that Gillman continues to provide is exceptional. Though my initial visit took place later in the evening on a Wedneday the Wayne, Ray and Louis didn't rush a single step. I came back in on Thursday to finalize the deal with finance and enjoyed working with Doug. He was very well prepared for my questions. I must admit that I probably owe Louis an apology for being a bit short with him. I was not prepared for the finance talk that late in the evening so it caught me off guard. The auto industry is pretty challenging and I can imagine it's difficult to find good talent. Given the challenges of the business, varying customer needs and personalities it can be difficult for the consumer to have a positive car buying experience. Wayne mentioned that he is pretty new to the organization and I feel he's a great asset to your team. More

Everyone was very helpful. I felt like I was treated very well. Would recommend a friend to buy there! From sales to finance, ( Luis ), I thought the whole process was very smooth and pleasant. The service d well. Would recommend a friend to buy there! From sales to finance, ( Luis ), I thought the whole process was very smooth and pleasant. The service department seems friendly and I will bring my car thier for future service requirements. Thanks Everyone! More

As near a perfect experience as one can have buying a car. I have been a Gilman customer since 2001 and they never cease to amaze me. Professional, yet friendly, a feeling of family. The whole sales te car. I have been a Gilman customer since 2001 and they never cease to amaze me. Professional, yet friendly, a feeling of family. The whole sales team was wonderful and I know I can safely buy there, since the service team is A #1. I whole heartedly recommend them to anyone looking for the right combination of value and professionalism, but with a feeling of family. More

Our salesperson was outstanding. There seemed to be a shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were knowledgable and answered all questions satisfactorily. We would recommend this dealership, and we intend to keep our maintenance work base here. Will most likely purchase vehicles here in the future. More