Gillman Acura of North Houston

This is the second car that I've gotten through Gillman. My primary reason for staying loyal to Acura and Gillman was my experience with Rick in Gillman's service dept. He has been great with all of my ser My primary reason for staying loyal to Acura and Gillman was my experience with Rick in Gillman's service dept. He has been great with all of my service issues. When I leased this car, Thao and Dave made the transaction easy and painless. More

I WALKED IN AT GILLMAN ACURA OF NORTH HOUSTON TO INQUIRE ABOUT A LEASE PROMOTION FOR AN ACURA TL FULLY LOADED. THE FACILITY LOOKED FANTASTIC WITH COMPLIMENTARY BEVERAGE FACILITY. I WAS GREETED BY CARLOS AND ABOUT A LEASE PROMOTION FOR AN ACURA TL FULLY LOADED. THE FACILITY LOOKED FANTASTIC WITH COMPLIMENTARY BEVERAGE FACILITY. I WAS GREETED BY CARLOS AND SO STARTED THE FRIENDLY AND ACCOMODATING TRANSACTION WITH MR. YON, AMD MR. NGUYEN MAKING SURE THAT THE TRANSACTION WENT SMOOTHLY. VERY IMPRESSED WITH THEIR PROMPT AND INFORMATIVE DEALING. THIS TRANSACTION WAS WITH A TRADE OF A 2006 ACURA TL TO AN ACURA 2010 TL. HIGHLY RECOMMNEDED More

Raheem Drummonds was a great representative for Gillman Acura. The only issue we had was post purchase. I brought the car in for the xzylon and Dr. Vinyl treatments and during that day one of the Gil Acura. The only issue we had was post purchase. I brought the car in for the xzylon and Dr. Vinyl treatments and during that day one of the Gillman people backed into my car. The scratches were repaired but it took the "wind out of our sales" of our Acura TL purchase. More

Billy Jones was exceptional in his customer service to me. He made me very comfortable and feel that I could trust him to put me in the best car for my situation. No pressure to just sell a car was ever p me. He made me very comfortable and feel that I could trust him to put me in the best car for my situation. No pressure to just sell a car was ever pressed upon me as my options were limited but he did assure me that he'd do all he could to get me into something I'd love and he did that with the first vehicle he showed me. I described to him what I wanted and needed and he scored big and thus far I and my 5 children are very satisfied. I hope to purchase from him again in two years! More

Great service and the time taken to complete my deal was fast... I really want to thank Dave Walter for his help with my financing.. I truly appreciate his efforts... Raheem was very diligent in making sure fast... I really want to thank Dave Walter for his help with my financing.. I truly appreciate his efforts... Raheem was very diligent in making sure that all of my questions were answered.... my overall experience was great and made purchasing the car alot easier.. Thanks! More

I was contacted by my wife about a week ago in regards to buying a new vehicle. I knew she had her hear set on the Acura TL so I began looking online at Acura dealerships near our home. I found Gillman Acura buying a new vehicle. I knew she had her hear set on the Acura TL so I began looking online at Acura dealerships near our home. I found Gillman Acura was about 10 miles away so I decided to call and and get prices. When I first called I began dealing with a salesman that did not seem to be very interested in helping me. He was slow to respond to my email and every time I tried to call him I got his voice mail. Normally this would not have been that big of deal however I work in Afghanistan and because of the time difference I was only able to deal this issue for a short time. After 3 days of playing phone tag I was just about ready to give up on buying a car from Gillman Acura. I informed my wife of the problems I was having and she asked that I try one more time with a different salesman so I did. That is when I when I began dealing with Raheem. I explained to him I was interested in getting an Acura TL for my wife and I explained to him the trouble I had with the previous salesman. He apologized several times for the previous salesman and began walking me though the process in buying a vehicle. He understood that I worked overseas and was quick to provide and answer to every question I had. Raheem was able to set up the entire sale over the phone so all my wife had to do was go in, sign papers a drive off with her new vehicle. Raheem along with the Finance Department were a great help and I would recommend this dealership to anyone looking to buy a car. More

Hassan provided an excellent service so he made the purcharse a great experience. He was clear and very helpful from start to finish. A temporary manager (I do not recall his name (he is an asian guy)) purcharse a great experience. He was clear and very helpful from start to finish. A temporary manager (I do not recall his name (he is an asian guy)) did not want to fixed the broken rearview mirrow, even knowing that the full time manager promised me to fix that the day before. Hassan helped me on this and finally the mirrow was repaired. More

Im so disappointed from this body shop, I have been dealing with GillmanAuto group of companies for over 5 years now and I never had a single problem with them until today. I thought this kind of custo dealing with GillmanAuto group of companies for over 5 years now and I never had a single problem with them until today. I thought this kind of customer service never exists on Gillman Companies until June 29,2010 . I thought I made the best choice selecting Gillman Collision at North to do the repair of my car but unfortunately when i dropped my car the customer service was missing and I personally experienced the followong, All the employees were not smiling Khaila, Megan and specially Karen the Manager Randy was very helpful in the begining until I picked up my car and the shocker begins, there was over spray all over my car, left parklight was not working. I came back the next day and brought to there attention and they even denied it telling me that theres no way my car can get overspray but Hello !!! my car did'nt go anywhere it was sitting and waiting to be repaired inside your shop for 13 working days 3weeks including weekend and front front and fender got painted, now you tell me thers no way it will get oversprayed. Now July 21,2010 Im still waiting for the Randy the Manager to call me and tell he's going to do to my car... More

I love Acura vehicle and would not let any other auto body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even worse than others. I brought my 2004 Acura TL to their body shop for the keyed damage all around my vehicle and came out the paint was not matched with the skirt and front & back bumper. The paint is a lot thiner than the original and get chipped easily. They are a big rip-off service department!!!! DO NOT TAKE UR ACURA TO THEM! More