Gillman Acura of North Houston
Houston, TX
Filter Reviews by Keyword
By Type
Showing 1,396 reviews
Linda did an outstanding job in helping my wife and I on our purchase of a 2011 MDX. She was very professional in doing her job and had all the right answers. Gillman Acura had exactly what we were looking our purchase of a 2011 MDX. She was very professional in doing her job and had all the right answers. Gillman Acura had exactly what we were looking for. This is our second Acura purchase from Gillman. From sales to service you guys are second to none. Keep up the great work! Thanks, John Flores More
Mr. Raheem, was very professional and Mr. Chappell help my purchase run smoothly. If, I decide to purchase another vehicle in the future, I will return to Gillman Acura. The entire staff was awesome! my purchase run smoothly. If, I decide to purchase another vehicle in the future, I will return to Gillman Acura. The entire staff was awesome! More
Everything was fine except for the fact that I was told if I, "come in today" I would recieve 3K off the internet price. Then I was sat down by a manager, apparently the same one, and was told the best he if I, "come in today" I would recieve 3K off the internet price. Then I was sat down by a manager, apparently the same one, and was told the best he could do is 2K off the internet price. Needless to say, I was lied to and that's the bottom line. Everything else was fine once I gave evryone involved an additional bonus. I hate being lied too. More
I sent an email to your website and within minutes, I received not just a response, but 2 phone messages and an email (customer focused) and within 10 minutes of my arrival, I knew that I would not leave received not just a response, but 2 phone messages and an email (customer focused) and within 10 minutes of my arrival, I knew that I would not leave without purchasing another Acura (I am a previous Acura owner). I came back because of the "EXCELLENT SERVICE" and friendliness of the staff. It is the employees: sales, Finance, cashiers, the shuttle persons, the parts and the service persons and their attention to me, the Customer, that make Gillman Acura the reason I came back. I missed the genuine concern for me as a customer and the care given to both me and my car when in for service. What else can I say except, "way to go Gillman, way to go!" Thanks Linda for being there with me and getting me back into another great car -- ACURA -- for life!!! I love driving my Acura TL and am so glad to have one back in my garage. Thanks again! Anita Wolfe More
The customer service was OK, but felt somewhat rushed. I was somewhat left alone o figure out the car myself and not much help. Mr. Dunlop kept moving from customer to customer and "plopping" papers down f was somewhat left alone o figure out the car myself and not much help. Mr. Dunlop kept moving from customer to customer and "plopping" papers down for me to sign with little explanation and just leaving for me to finish the paperwork on my own, and then picking it up when he was done with another customer. I did not feel that there was much one-on-one attention. The wait to have the car washed and detailed was very long... Why the car was not better prepped for the sale I don't know. It was known that I came all the way from San Antonio the in the afternoon the day before, and I did set up an appointment. More
This is my 2nd purchase from Gilman Acura. The level of service is far beyond what I've experienced with other dealers. The service combined with the high quality of the Acura vehicles made it easy to ch service is far beyond what I've experienced with other dealers. The service combined with the high quality of the Acura vehicles made it easy to choose them over other luxury brands. More
Both Wayne and Hal were very professional and spent alot of time with my wife showing her the many features of the Acura MDX. There was never any pressure to buy the car. of time with my wife showing her the many features of the Acura MDX. There was never any pressure to buy the car. More
Excellent service. Friendly staff. Everyone I worked with listened to my needs and exceeded my expectations. I felt important and not like "just another customer". Best car buying experience I have ev with listened to my needs and exceeded my expectations. I felt important and not like "just another customer". Best car buying experience I have ever had. More
This is the second Acura that we have purchased from Raheem. We had a great experience again. Raheem always follows through on his committments and remembers us each time we come in for service work o Raheem. We had a great experience again. Raheem always follows through on his committments and remembers us each time we come in for service work or questions. We also had a good experience with Luis when completing the paperwork. Christy and Greg More
We had been researching different auto manufactures in an attempt to make a decision on the purchase of a new vehicle. Every one other than the Acura TSX V6 with Technology failed to address all that we wer attempt to make a decision on the purchase of a new vehicle. Every one other than the Acura TSX V6 with Technology failed to address all that we were searching for. Once we sent Wayne Ruley of Gillman Acura a fax detailing exactly what were interested in, he made us a great deal and the deal did not deviate at all from the agreed upon price, color (interior as well as exterior) and he made the deal the most pleasant experience we've had previously when shopping for a new vehicle. He is very personable, knowledgeable of the vehicle and gave a great tutorial when going over the Technology Package. This is the first Acura we have owned and so far, we're enjoying every minute of the experience! It was a great experience working with Wayne and will definitely seek him out should we be in the market for another Acura in the future. More





