Gillman Honda of Fort Bend

I HAD A WONDERFUL EXPERIENCE AT GILLMAN HONDA OF ROSEBERG. MY SALES PERSON, HAZEL DAVIS, WAS VERY PROFESSIONAL, SO MUCH SO THAT I RETURNED TO HER WHEN I BOUGHT MY DAUGHTER A USED VEHICLE. I WOULD RE ROSEBERG. MY SALES PERSON, HAZEL DAVIS, WAS VERY PROFESSIONAL, SO MUCH SO THAT I RETURNED TO HER WHEN I BOUGHT MY DAUGHTER A USED VEHICLE. I WOULD RECOMMEND GILLMAN AND HAZEL DAVIS TO MY FRIENDS AND FAMILY. I HAVE BROUGHT MY HONDA IN FOR SCHEDULED MAINTENANCE AND THE SERVICE GUYS ARE VERY HELPFUL AND MY VEHICLE WAS SERVICED IN A TIMELY MANNER. More

After wrecking my car, I went to Gillman Honda of Fort Bend in Rosenberg, TX to look at a small car for me and to get an idea of what it would cost for a Honda Odyssey for my wife. Trace Pollock, Sales C Bend in Rosenberg, TX to look at a small car for me and to get an idea of what it would cost for a Honda Odyssey for my wife. Trace Pollock, Sales Consultant, showed me the Honda Fit which I test drove and liked very much. He then showed my wife a Honda Odyssey. When we met with Ali Sirat, the Business Manager, he worked up a deal on both vehicles which, at the time, we thought we could afford. That night after my wife ran the numbers on the two new vehicles along with the new insurance rate that we would now be paying, we realized that we had made a mistake and would not be able to afford both vehicles. My wife was very upset but realized that we would have to take back the Odyssey. I arrived at the dealership the next business day, and explained to Jeff Gerschoffer, Finance Director, that I needed to return the Odyssey. I was afraid that I would be treated differently now that I was brinking back a vehicle and was pleasantly surprised when the staff was just as friendly as before. I was told by Jeff that it would be no problem at all to return the van given that I was bringing it back within 2 business days and had not driven it more than 200 miles. The owner of Gillman Honda, Chris Gillman, remembered me and recalled how much my wife loved the van. He said he would accept the van back but asked that I give him 10 minutes to see if he might work some magic. When he returned, Chris floored me by working up a deal that allowed us to keep both the Odyssey and the Fit. My wife was so happy when I called her with the news. I also found out the Gillman Honda can do car inspections and can work on all types of vehicles. From now on I plan to trust Gillman with all my car needs. More

I was shown a specific car and then brought inside to negotiate purchase. After negotiations they bring me a car that was not the one I was shown and had minor dings & scratches on it and refused to sell negotiate purchase. After negotiations they bring me a car that was not the one I was shown and had minor dings & scratches on it and refused to sell me the car that we had all looked at stating that they had to sell me 'this one'to boost their profit margin. Prior to informing me of this they kept assuring me that I was getting the very same car I looked at. Even going as far as to tell me they had brought another car in and parked it in the empty space where mine was pulled out from (never happened). When I caught this, it was stated that I was jeust trying to get a good deal and insinuations made as to my integrity being questioned as less than honorable. I was lied to, cars switched, and then degraded when I wouldn't conform to what they wanted to do to make the most money off me. Buyer beware! These are NOT upfront, honest people. Take your business to Russell/Smith Honda or another dealer! When we tried to resolve the complaint with Chris Gillman, I was argued with and again tried to be sold the car that I didn't want. I also tried to pay cash for the car and they argued with me to finance it so they could get additional money from the finace company. I have had 3 other local dealers offer me the same cash deal for the same options. We will definitely go to another dealer where salesman don't play hide and seek with the customer More