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Gillman Nissan of Fort Bend
Rosenberg, TX
168 Reviews
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168 Reviews of Gillman Nissan of Fort Bend
October 10, 2013
Nice dealership. Good inventory. Drove 5 hours to pick up a truck purchased over the phone on the contingency that all imperfections were verbalized or photographed and sent via email. When we arrived, we fo a truck purchased over the phone on the contingency that all imperfections were verbalized or photographed and sent via email. When we arrived, we found the side view mirror damaged and needing to be replaced and it was definitely a smoker's vehicle with burnt holes and discoloring above the driver's window as well as the signature smell of a smoker's vehicle. Normally, these problems would be acceptable and even expected for an older vehicle but it's bothersome nonetheless that they weren't addressed before driving the distance. The price was desirable so we went ahead with the purchase. It was a great chance for someone to break the stereotypical "used car salesman" mold but it just wasn't in the cards. I wish the best of luck in their future car sales and hope that this post doesn't hinder sales but I just want to be honest with anyone else looking for a used car. Good luck! More
by kwoods2011
Employees Worked With
Anon.
May 31, 2013
In, March/April 2006, I bought my first Nissan Titian Crew cab pickup truck. I bought it new from Gillman Nissan Ft. Bend, in Rosenberg TX. Since then I have been extremely happy with it ride, it durab Crew cab pickup truck. I bought it new from Gillman Nissan Ft. Bend, in Rosenberg TX. Since then I have been extremely happy with it ride, it durability and reliability. Over the past seven years I have racked up 149K (+/-). I was so impressed with the Titian; I was planning to go back Gillman Nissan to buy a 2013 crossover. At least, until Monday May 06, 2013 when I took the Titian to the Gillman Nissan Ft. Bend’s Service Center for what I thought could have been a major problem(s). The symptoms were, (1) the oil pressure gage was pegged out on High. (2) It was hard to start. And (3) there was a fairly large amount of white smoke coming from the exhaust for about 3 or 4 minutes after starting. It wasn’t running rough, missing out, no hesitation, and no overheating, no nothing, just these three symptoms. However, since it has 149K, I thought it could be a major problem(s). However, I wasn’t expecting the diagnosis to come back that the engine is blown and needs to be replacing. The estimate for a used engine would be $4,500 and $11K for a new replacement engine. They said diagnosis test indicated bad compression, slug all throughout the engine, bad injectors etc. When I questioned the diagnosis, the Service Adviser told me that the Titian 5.6 engine was bad about going out around 148 -150k. I was expecting bad news, but this bad. I walked out of the service center with a written estimate, and $105 non-refundable diagnosis charge. Got in my poor old broken down truck and drove 35 miles home and parked in the driveway. When I got to work the next morning (via my motorcycle) I was told by a co-worker whos husband, is a technician for another dealership in the area. He had told her that over the last few days his dealership service dept. was experiencing, an unusually large number of vehicles coming into their shop with diesel mixed in with the vehicles’ gasoline. Turns out, they all bought bad gasoline from a service station in my home town, the same gas station I bought 18 gallons of gas from just 4 days earlier. That was the same day I started having starting problems. The next morning I added 16 gal of clean gas to my Titians’ fuel tank. Immediately the starting problem improved and the smoking issue was reduced significantly. I then made 170 miles trip on, according to the Gillman Service Dept., a blown engine without any problems. Along the way I found a Jiffy Lube. I had the oil level checked and then change. According to the lead mechanic changing the oil the dip stick indicated that the crank case was over filled with about 1 to 1 ½ quarts of oil. Thus the pressure gage is reading correctly, showing high pressure. Problem # 1 solved. I have now corrected all three issues with my Titian with a $40 oil change and $70 worth of gas, for a grand total of $110. This is after two days and 210 miles of highway driving on an engine that Gillman Nissan Diagnosis test revealed as blown an engine. You would think I am a happy camper now. Well I am not. I came within a Nat’s eye lash from spending a lot of money unnecessarily with Gillman Nissan because of their Diagnosis test analyses. I went back to the Gillman Service Department and confronted the Service manager and the Service Advisor about their Diagnosis test. The Service Manager (SM) and the Advisor reviewed the diagnosis test results with me again. The SM stated they had done a computer check and found some indications of the loose of compression in the cylinders. I asked if they had pulled the dip stick to check the condition and level of the oil. They said that they did and found nothing unusual. I asked if the crankcase had an excess amount of oil would it increase the oil pressure. They said yes. I asked if they had check for any contaminates fuel tank. They said they did and didn’t notice anything unusual. I asked the Gillman Service Manger if the symptoms of being hard to start and smoking badly could indicate the possibility of a bad gasoline in the fuel system. He said yes. I told them about my conversation I had with the manager of the driven gas satiation, who freely admitted that diesel had indeed been pumped into the station underground gasoline tanks accidently. I also related my conversation with the Jiffy Lube lead mechanic. The SM had a concerned look on his face and started making excuses or defending the testing they did. I then told the SM and SA that I paid for $105 for a non-refundable diagnosis test, so they could tell me what was wrong with my truck. I told them that they’re diagnosis test has failed to help me and Gillman, If my doctor used their diagnosis test on me, the doctor would want to do a heart transplant, when all I really needed was to take a baby aspirin once a day. These symptoms could have been repaired real simply. I would have been glade to pay for the work. Not only was the test faulty, but they lied about what they did. They tried real hard to convince/ deceive me. If it hadn’t been for some good friends and a couple of honest business people they would have been successful. Good business people don’t have to lie and cheat to make a living. Only the looser have to defraud their customers. The Gillman Nissan Service center committed Attempted Theft by Deception. I can guarantee Gillman Nissan Ft. Bend this; I will never buy nothing from them again and they can be dam sure I won’t bring anything to them fix. At least I got my $105 non-refundable diagnosis Fee back. That’s the only thing they did right!!!!! Scott G. More
by TScott357
Employees Worked With
Brent
March 17, 2013
I had an amazing experience with Gillman Nissian. I am from Louisiana and drove 4 hours to get my car. I had been searching for an Altima for a few weeks. None of the dealerships in LA had the storm blue from Louisiana and drove 4 hours to get my car. I had been searching for an Altima for a few weeks. None of the dealerships in LA had the storm blue with tan interior nor did they make any effort to look for it at other dealerships. When I called Gillman after seeing a storm blue car online they informed me that it had black interior, it wasn't exactly what I wanted but for the price I knew it was worth the trip to Rosenberg. A few minutes after out initial conversation, Mr. Pete called me back to inform me that he had found the exact car I had wanted. I knew then I was going to purchase my car from Gillman. They took the extra step to make sure I was getting exactly what I wanted when no other dealership I had spoken to had. I'm definitely going to recommend Gillman Nissan to everyone her in LA. More
by megandoucet
Employees Worked With
Pete Harvey and Raegan
March 17, 2013
I was in the market for a 2013 Nissan Maxima 3.5 S model, but soon found myself steering towards the 2012 Nissan Maxima 3.5 SV model. I found that it had more of the options I wanted to have in my next car. but soon found myself steering towards the 2012 Nissan Maxima 3.5 SV model. I found that it had more of the options I wanted to have in my next car. I found several dealerships who carried this model, but only a few that carried it in the color I wanted, Gillman Nissan of Rosenberg, TX was one of them. After I confirmed that the car that I was interested was in stock/still available, I made an appointment. After the test drive, answering all my questions, the dealership and I were able to settle on a price that was a fantastic deal! Based on my credit score/history, the dealership was able to beat my pre-approved bank loan APR so I decided to finance through them. The paperwork process was a breeze as the finance director spelled out all the details clearly. The entire car buying process was a very positive experience and this dealership exceeded my expectations. Despite being 30 miles from my office and about 40 miles from my home, I plan on bringing my car back for any maintenance, scheduled services or other repairs needed to my car. I would recommend this dealership to anyone looking to find a great deal on a Nissan. More
by dnp222
Employees Worked With
Raegan Wooten, Alex Martinez, Nam Pham, Pete Harvey
December 23, 2012
their service was excellent. They had great selections. great service from sales to closing with the finance department. Made our family feel confortable and worked professionally with us. great service from sales to closing with the finance department. Made our family feel confortable and worked professionally with us. More
by tck1928
Employees Worked With
both Anthony were great! both the manager and the salesman and the fiance director was excellent as well with our Nissan Rogue SV 2013 black color purchase. thank you very much Anthony!
May 27, 2012
I live across town and I was not even looking to get a car in Rosenburg, but I hit the wrong button and my search request was sent to Mr Ross. He called me immediately, within minutes and with his custome car in Rosenburg, but I hit the wrong button and my search request was sent to Mr Ross. He called me immediately, within minutes and with his customer service and humorous nature over the phone I decided I was willing to drive almost forty miles to his dealership. It was worth the distance. Although it took a long time for the financing to go through, mostly because of cell phone issues, Mr Ross never made us feel pressured. Mr Ross was so nice. My pregnant wife and I drank over a eight bottles of water waiting for the finance department. Every question I asked he answered with a common sense answer that made me feel better about my car buying experience. He was even good enough to tell us what we would be better getting upgrades done after we purchased the vehicle(at best-buy) versus having them include it or have to go up model types(saving us money in the long haul). I am very impressed. I am going to refer ALL my friends and family to him. I want Mr Ross to succeed because he really made us so happy about the decision we were making. There are Two important decisions in everyone's lives your house and your car and this was a no brainier, thanks to Mr.Ross. Not going to Gillman Nissan, would be the biggest mistake you ever make, because Mr Ross went the extra mile to get us into a SUV we wanted!! Thanks Again! More
by Suddenlyafatherofthree
Employees Worked With
Mr.David Ross and Mr Pham, Emmanuel
April 29, 2012
Our experience @ Gillman was wonderful! From the time I emailed Mr Matt Berry to inquire on a vehicle to the end of our purchase!! We drove 6 hours to purchase a vehicle, the staff was extremely friendly emailed Mr Matt Berry to inquire on a vehicle to the end of our purchase!! We drove 6 hours to purchase a vehicle, the staff was extremely friendly and helpful. We were in and out in less than 2 hours and back on the road home!! I would definitely recommend Matt Berry and Gillman to anyone. I don't think I've ever been so pleased with a sales staff or car purchase! Keep up the good work!!!! More
by Janet Barrios
Employees Worked With
Matt Berry
April 28, 2012
Dealership was clean and the staff was very helpful and friendly. Minimal negotiation to arrive at an acceptable price for a 2012 Altima. We now own a Nissan Altims and a Honda Accord. Both were purchas friendly. Minimal negotiation to arrive at an acceptable price for a 2012 Altima. We now own a Nissan Altims and a Honda Accord. Both were purchased from Gillman dealerships in Fort Bend. It's very convenient that the two dealerships are side by side. More
by tdkeller1
Employees Worked With
Malek Panahi and Brent Mathis
April 25, 2012
I was treated very well from the time I entered the dealership. The saleperson was very friendly and informative. He put me at ease and made my car buying experience very pleasant. dealership. The saleperson was very friendly and informative. He put me at ease and made my car buying experience very pleasant. More
by pabhorn
Employees Worked With
Brent Mathis, Malik
April 24, 2012
They worked with you and the car that you liked. MR. KUMAR did a great job and went the extra mile so we could get the car. I'm really satisfied with my purchase and would recommend it to my friends. KUMAR did a great job and went the extra mile so we could get the car. I'm really satisfied with my purchase and would recommend it to my friends. More
by laura77423
Employees Worked With
Mr.Kumar
