Gillman Nissan of Fort Bend

Terrible Post-Sale service The service department is just terrible. On July 16th, 2014, I reported a damaged part on one door. Steven Mathews told me that warranty would cover i The service department is just terrible. On July 16th, 2014, I reported a damaged part on one door. Steven Mathews told me that warranty would cover it but the part had to be ordered because it wasn't in stock. He also told me the would call me when the part arrives. Almost a year later I am still waiting for that call. I have been at the dealer several times during this period to ask about the part and have always received the same answer: "it hasn't arrived yet". I received a notification by mail that the part was ordered, so I cannot believe it takes a year for this part to be built or shipped. In other occasion I had an appointment for the regular maintenance service. When I arrived system was down, waited an hour and reschedule for the next day. The next day when I arrived system was still down. I reschedule to the next day and Mr. Mathews Told me he would call me if problem persisted. I did't received the call, so I went to the dealer. System was still down. If you want headaches, please do you car services at Gillman Nissan at Rosenberg. More

Would not recommend Gillman Nissan Although initially pleasant to deal with, the salesman misinformed me on the purchase of my 2015 Nissan Rogue. I was told that the car had a feature Although initially pleasant to deal with, the salesman misinformed me on the purchase of my 2015 Nissan Rogue. I was told that the car had a feature I wanted but when the car arrived, it did not. I did not notice it immediately but I did within 24 hours of having the car. Although willing to accept responsibility, the dealership was completely unwilling to do anything to make the situation right for me. I am beyond disappointed and would not recommend doing business with them. More

Beyond Blessed I purchased my first vehicle on January 28,2015 and I must say the experience was amazing .Please go see Zeb Poindexter I was so nervous and he made i I purchased my first vehicle on January 28,2015 and I must say the experience was amazing .Please go see Zeb Poindexter I was so nervous and he made it an awesome experience along with him being an amazing person it helped to know that I mattered to him as a customer. Don't get me wrong the finance manager was awesome too but the salesman is the reason I purchased .. Thank you for helping me purchase a car when the other dealerships looked at my credit and didn't even try .Zeb never have up ! ?????? More

Great Experience Omar Mahmood did an excellent job selling me my car! I have never had a more pleasant experience buying a car. It wasnt grueling or frusterating, he w Omar Mahmood did an excellent job selling me my car! I have never had a more pleasant experience buying a car. It wasnt grueling or frusterating, he was really on my side the whole time. More

Used Honda Great place to buy your next vehicle. I loved our salesperson, Kumar, he was very patient and kind. He really helped us out with a payment that we can Great place to buy your next vehicle. I loved our salesperson, Kumar, he was very patient and kind. He really helped us out with a payment that we can afford! More

After working with various internet sales managers, we selected Gillman Nissan of Rosenberg, TX to make our purchase of a 2014 Rouge about two weeks ago. Their price was good, and their intent saleswoman selected Gillman Nissan of Rosenberg, TX to make our purchase of a 2014 Rouge about two weeks ago. Their price was good, and their intent saleswoman was responsive. Upon arriving at the dealership, a salesman was assigned to lead us through our purchase. As a first step, the salesman insisted that we do a test drive in the actual car that we were going to drive home. Having completed a test drive already, I was reluctant, but my wife insisted that we complete another drive. The salesman and I entered the car, and he proceeded to explain various features on the vehicle. After driving for a few minutes, we returned and I asked the salesman to clean the car while we completed the paperwork. After completing the financing paperwork, we met our salesman again, who assured us that he had cleaned the car and parked it outside with a full tank of gas. He explained that he had checked everything on the car and that we were good to go. The dealership supposedly did not owe us any additional add-ons or accessories. We signed the final checkout form and went outside to what we thought was the same vehicle I drove earlier. As my wife sat in the driver's seat and the salesman explained more details about the car to her, I went to take my son to the car in which we had arrived. It was then that I noticed the same car that I drove earlier. My suspicions were raised immediately, and I couldn't believe that the saleman would have so blatantly lied to us. I was confused as to why he would be trying to give us a different vehicle than the one I drove earlier. Moreover, I really doubted myself because I didn't remember any specific detail about the car I drove other than how badly I parked it. I began to walk back and forth between the two cars to compare them, and while the trim was the same, I eventually noticed that several of the dealer add-ons that we had paid for were not on the car that my wife was sitting in. I couldn't believe that we were about to be victims of a bait and switch. I was in utter disbelief. I asked to see the salesman's manager immediately. As it turns out, of the $721 worth of add-ons that we had paid for, only the $47 wheel locks were on the car that we were about to drive home. The GM fumbled through various excuses before eventually accusing the salesman of wrongdoing. Had I not seen the salesman go into the GM's office for every single decision that had to be made, I might have believed him. Even though the dealership did provide the add-ons after I complained, I would highly encourage anyone to avoid buying a vehicle at Gillman Nissan of Rosenberg. Our purchase there was a terrible experience, and I would not trust anything that they tell you. More

I started my car search using TrueCar and other internet options. I had a member of the Gillam team contact me thru TrueCar. I replied by E-mail thanking them for the response, but explained I was looking options. I had a member of the Gillam team contact me thru TrueCar. I replied by E-mail thanking them for the response, but explained I was looking for a very specific vehicle, and it was not in their inventory listed online. The individual replied asking what vehicle I was looking for and I replied the Blue 2014 Nissan Xterra Pro-4X. Below is the text of the conversation back and forth from that point: Gillam: I talked to my manager and we have that Xterra available. Me:I don't mean to seem untrusting, but I had another dealership tell me they had it on the lot yesterday. I drove there last night to find out they didn't have any 2014 Pro-4X's on the lot, nor did they have any there when I was told it was available. So now I am a little skeptical. Can you verify that the vehicle is definitely there and if I come tonight I will be able to look at it, with the understanding that it could always be sold between now and then. Gillam: The xterra is available , When can you come in the dealership? When I arrived that night, after leaving work early from Webster Texas and picking up my wife, I was greeted at the door by two members of the sales team. I asked for the individual I had exchanged E-mails with. Upon their return, they told me she had explained what I was looking for and they did not have that vehicle on the lot. To say I was less than pleased would be an understatement. After expressing my displeasure, the salesmen went to get the sales manager. While the manager seemed like a nice enough person, he seemed to want to make excuses rather than just admit what happened. He assured me there was no attempt to deceive me. I will let the readers of this determine if hey feel that is true. The text above is a cut and paste from my E-mail. He then went on to try and educate me on what the term available means. Since I didn't have my phone with me, I wasn't able to get the E-mail and review it at the time. But, when I put his definition together with the E-mail, it makes me believe more and more that, not only was I intentionally deceived, but that the employees are taught to do it this way. I agreed to look at the car they had, but stated I was not saying I would still do business with them. The salesman who should me the car, Hassan, was a polite gentlemen and at no time seemed to be anything but professional. If not for him, the rating would probably be a 1. I did agree to call the next day and let them know what I decided on whether I would do business with them. My intent was to wait until late afternoon to see if I got an E-mail from the individual who mislead me. Instead, Hasan follwed up with me at 12:24 via a phone call. I explained to him I had decided against doing business with them. I hated to do it to what seemed like a nice person, but cannot be part of the problem by rewarding the delearship for misleading me. If they can't even be honest on what vehicle is there when I reach out to me, what else would they deceive me on? More

Nice dealership. Good inventory. Drove 5 hours to pick up a truck purchased over the phone on the contingency that all imperfections were verbalized or photographed and sent via email. When we arrived, we fo a truck purchased over the phone on the contingency that all imperfections were verbalized or photographed and sent via email. When we arrived, we found the side view mirror damaged and needing to be replaced and it was definitely a smoker's vehicle with burnt holes and discoloring above the driver's window as well as the signature smell of a smoker's vehicle. Normally, these problems would be acceptable and even expected for an older vehicle but it's bothersome nonetheless that they weren't addressed before driving the distance. The price was desirable so we went ahead with the purchase. It was a great chance for someone to break the stereotypical "used car salesman" mold but it just wasn't in the cards. I wish the best of luck in their future car sales and hope that this post doesn't hinder sales but I just want to be honest with anyone else looking for a used car. Good luck! More

I had an amazing experience with Gillman Nissian. I am from Louisiana and drove 4 hours to get my car. I had been searching for an Altima for a few weeks. None of the dealerships in LA had the storm blue from Louisiana and drove 4 hours to get my car. I had been searching for an Altima for a few weeks. None of the dealerships in LA had the storm blue with tan interior nor did they make any effort to look for it at other dealerships. When I called Gillman after seeing a storm blue car online they informed me that it had black interior, it wasn't exactly what I wanted but for the price I knew it was worth the trip to Rosenberg. A few minutes after out initial conversation, Mr. Pete called me back to inform me that he had found the exact car I had wanted. I knew then I was going to purchase my car from Gillman. They took the extra step to make sure I was getting exactly what I wanted when no other dealership I had spoken to had. I'm definitely going to recommend Gillman Nissan to everyone her in LA. More