Gillman Subaru North

By FAR the WORST dealership I have ever dealt with. The salesman are disrespectful and do not know the policies of Gillman. There’s no communication there. I help my girlfriend buy a car there because i bo salesman are disrespectful and do not know the policies of Gillman. There’s no communication there. I help my girlfriend buy a car there because i bought my 4th sti from them back 08. The first few minutes there the salesman shows us the car and I see there is dirt in the airbox and the engine bay was nasty. I said this makes me nervous that you didn’t clean the car up very good. He said you don’t like it, then dont buy it and closes the hood. I should have walk away then. I told them we will call the bank and pick the car up tomorrow. We called in the morning said everything is good and we will be up after work. We show up and the car is GONE! The salesman is out in a test drive with the car. So disrespectful. Lies,lies,lies. The dealership is run buy a bunch of in experience people. I need to get an oil change on the used 08 Lexus is 250 i bought from them. They said we have the lifetime warranty for the engine as long as all the maintenance is done there. "Gillman promise". i called for an appointment and they now tell me there not sure if i have it. to wait and call and talk to the manager who sold me the car. This is just the icing on the cake for the numerous problem we had buying this car. I would never go there again and will tell everyone to please don’t waste your time with this dealership! More

Great service. I have been using Gillman north for years and the always do a good job. I will continue to work with them in the future. and the always do a good job. I will continue to work with them in the future. More

Excellent and prompt service right from the time that I get there. From the sales department where I bought my car to the service department where I get my parts. All employees displayed the up most profe get there. From the sales department where I bought my car to the service department where I get my parts. All employees displayed the up most professional attitudes and are always courteous and polite. Gilman Subaru north is my dealership. More

I dreaded shopping for a new car after hearing so many bad car-buying stories. My experience was wonderful. I spoke with Internet Sales Manager Patrick Clausen and was immediaately put at ease by his ea bad car-buying stories. My experience was wonderful. I spoke with Internet Sales Manager Patrick Clausen and was immediaately put at ease by his easy-going manner. He explained things thorouglly in understandable terms and weent out of his way to accommodate my needs. I shopped around and went back to Gillman North because they offered the best price and the information Patrick Clalusen had given me proved to be true. He was upfront about all fees, options and alternatives and delivered the car as promised. More

Our first contact was with Hassan who did a great job quickly responding to my initial contact with the dealership via the Website regarding used inventory. Once we were in the dealership, Hasan intro quickly responding to my initial contact with the dealership via the Website regarding used inventory. Once we were in the dealership, Hasan introduced us to Mike Leroy who did a great job taking care of us throughout the process. He was very knowledgable, professional, and thorough in all of his communications regarding the vehicles and purchasing and financing process. I personally appreciated his approach as I did not feel pressured. This is especially important to me and made spending the day with him more enjoyable. Later we met Naser, who we have worked with before for one or more previous purchases. We feel he appreciated our history with the dealership and worked hard to help us be able to make a new car purchase. I would highly recommend Subaru and the Gillman dealership, as well as Mike for sales. My only regret is that in a follow up call with Mike I forgot to tell him we named our steed, "Blanca." Thank you all for jobs well done. It's a huge decision making a new car purchase, especially in these troubled times. Having nice professionals take us through the process makes a big difference. More

I bought an '06 Subaru Tribeca B9. I was referred to this dealership by a friend of mine who has sent others all of whom have bought cars with Gillman. I've been back to the dealership a minimum of 3 - 5 dif dealership by a friend of mine who has sent others all of whom have bought cars with Gillman. I've been back to the dealership a minimum of 3 - 5 different occasions to trade the care back in. The salesman misrepresented information re: the cars estimated mpg. It only gets from 14-17 mpg at best & requires premium gas which I was not informed of until the salesman handed me the keys to the car. I can't afford this expense on my limited income and I'm currently unemployed. I have spoken with the GM of the dealership to make an approriate trade/offer on another car with equal cost and features. He at firtst tried to fix the problem by offering me an oil change if I didn't find a trade. I was not impressed. Louis called me & said he found 2 Nissan Rougues at the Rosenberg dealershp that he would trade for but they sold so he never called me back. I have been back to the dealership many times and called numerous times. I came in again personally and when another Nissan Rogue was found on the internet he wanted to charge $3K more for the same vehichle that he was supposedly willing to trade for earlier. I want Gillman to work with me on a fair trade for my vehicle and a fair offer for the trade vehicle that is equal to or Less than what I currently owe on the car NOT MORE $$$. I made it very clear that I need a car with efficient gas mileage, costing from $12-15K, and one that includes a warranty. That's not what I received. I had to pay $2K xtra for a warranty, I have a gas guzzler that takes Premium gasoline and I have a car with Navigation that is useless to me in Houston. I never received a CD upgrade for the cars Navigation System which I was promised by the New Car Salesman who said he would take care of it personally.(It is currently programmed for Illinois). I keep calling to see if it has arrived and it has never come in. I asked Mr. Won if there was anythign I could do to improve gas mileage. He had no suggestions. So I called & spoke with the Service Dept to find out how to improve the gas mileage & I was informed that the car was never serviced between 40K & 60K miles. It needs a $725 service that changes spark plugs etc. I bought it with 60K miles on the car and so it was evidently passed onto me without this required service done on the engine. Yeong Won(sp?)has personally seen me come in on several occasions and hasn't spoken with me to see if I had gotten the situation resolved. I just keep getting handed to another salesman each time I come in. Needless to say I've had a very disappointing experience with Gillman and haven't received satisfaction on goods that were promised nor on an appropriate trade-in. Gillman North has dropped the ball! I would not recommend this dealership to anyone. Everyone seems nice but no one is getting the job done. If you can help me please call Elaine @ 281-732-4109 ASAP! More

Overfilled new Forester with oil and put on wrong oil filter resulting in a damanged vehicle. 5 hours to purchase replacement car at higher price (with same options). Total rip off. They should close t filter resulting in a damanged vehicle. 5 hours to purchase replacement car at higher price (with same options). Total rip off. They should close the dealership. More

This is one of the most fantastic dealerships I have ever been to. I really think that other dealerships should take a look at the CS that this dealership provides to its guests. I have been with them for fo been to. I really think that other dealerships should take a look at the CS that this dealership provides to its guests. I have been with them for four years now, not only as a customer but as a loyal friend. More

I visited many dealer ships online and Gillman Subaru in north houston, Has to be the most friendliest and very professional No pressure and very informational. I highly recommend them. They were very info north houston, Has to be the most friendliest and very professional No pressure and very informational. I highly recommend them. They were very informative about there vehicals, and If the y didnt know, They would find out the information to answer your questions in a very timely matter. More

We purchased a Forrester in February 2010. We then got royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be cove royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be covered under the warranty plan we purchased, but also failed to mention that said services would cost $800. Subsequently, we tried to resolve the issue with management, and the boilerplate response we received was "let me check with my boss, and I will call you back." After two weeks of us contacting them daily without ever getting the return phone call, we gave up and chalked it up as a loss. The staff was friendly and polite ever time they blew us off. DO NOT USE GILMAN SUBARU. They are shady, and they use every loophole available to rip you off. You would be much better at any other dealership in the Houston area. We will NEVER use Gilman again, and anyone else should think twice before purchasing a car with Gilman. Sincerely, Jacob and Whitney Kubik Huntsville, Texas More