Girard Ford

Girard Ford in Norwich Ct was very good to deal with,when I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me im I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me immediately.They explained to me what would be done(oil change) I waited in the waiting room ,which was furnished with comfortable furniture,a T.V. and free coffee was a available. The waiting area was very clean and pleasant.The wait for my car wasn't very long.The service man came in,and explain all that was done to my car ,walked me over to the cashier,handed me my keys and the paperwork and bid me a pleasant goodbye.The cashier was courteous and efficient.All in all,it was a pleasant experience and the price was also reasonable. More

Miguel was very professional, very helpful and kind, went beyond the call of duty. he searched until he found a truck I wanted and in my price range. I would recommend to my frends and family. He left a gre beyond the call of duty. he searched until he found a truck I wanted and in my price range. I would recommend to my frends and family. He left a great impression on my husband and I. I would buy my next car from there. Mr mrs Reginald Jarmon More

I have done business with Girard Ford for many years and will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone an will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone and you can feel confident you and your vehicle are getting the best service. More

This dealership is abreath of fresh air in the auto mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing ab mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing about car mechanics. They keep my vehicle spotless and in top running condition at a very reasonable price. Plus -- they're just a great group ofguys! DM DeBella More

Since I purchased this vehicle from this dealership I have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided pro have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided promply and reflect a superlative level of accuracy. The work done is accomplished technically perfect and my vehicle is always left spotless when I depart the dealership. One final not but not a small one is the fact that everyone in the place is freindly and courteous. They conduct business daily as though they sincerely are pleased to do business with you. They also have a nice hot cup of coffee for you and clean comfortable place to sit and watch TV until your behicle is done being service if you wait for pick up (like I always do). I am sure many places aren't nearly as totally good as these guys are. More

George speaks with spilt tongue,makes claims and or promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very pleasure knows what he is doing follow- thru to the end. Carl service caring makes you feel like you are important know the Ford product answer all questions. If not for Carl would of went to Whaling City Ford, More

very unhappy with girad ford in norwich conneticut i brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air filter and wanted 35 dollars for a new one . wich i refused because i had one at home i returned home and went to change the air filter and it was in perfect condition a little dusty also on september 6 2010 i was borowing my parents 2002 ford escape to go on vacation to cannada i brought it in to have the oil changed before my trip . while waiting for the oil change the service man came out to the lounge and told me to come look at the ford . he then told me the oil pan gasket was bad and it had an oil leak . and also said that the drivers side rear shock was bad and needed replaced . the escape did not have an oil leak and the shock was not bad i had them change the oil and that was all the car has alwas been in the garage wich i might add that is brand new floor wich has no oil stain to this day from an oil leake . my entire trip to cannada i checked the oil every time i gassed up and to this day the oil level remains the same with no loss and the shocks still give it an awsome ride tom rabovsky More

I started using Girard for service to my SUV when I moved to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working w to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working with them. I find they are always honest about what my car may need or not need and don't push me to spend money I do not have. Thanks! More

They did a great job fixing my car after an accident. However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire replaced because it had a bulge... something I would think they might have caught? Overall they did a great job and I would bring my car there again. The ladies in the office are very friendly. More

The Service department is good, but while there I spoke with the Salesman and Sales Manager about trading in my 2009 Fusion, Joe the Salesman did a good job, but all the pricing had to be done by the Sales with the Salesman and Sales Manager about trading in my 2009 Fusion, Joe the Salesman did a good job, but all the pricing had to be done by the Sales Manager. The Sales manager gave me a trade in amout of $9,000 for my car which he said was in excellent condition. I thought this was somewhat low, so I checked the Kelly Blue Book and it states my car wth 75,000 miles in excellant condition has a value of $13,625 Good $12,825.00 and for fair $11,425.00. Perhaps rather than the Sales Manager not knowing what he is talking about should do more reasearch. Although I really like the Service Department, the Sales Manager has left me with a sour taste and has convinced me that I now must seek another Ford dealership. Perhaps Whaling City Ford or Flood Ford. More