Very clear fake reviews here…wow. I wish I could give zero stars.
I am not impressed by the level of customer service that I received when working with this dealership. I specifically worked with Sean Wells and Ali. I’m not upset about the fact that they couldn’t find me a car that meets my criteria within my budget. I am however upset about the fact that they continuously showed me cars that didn’t have my requirements (AWD was my main requirement as I do a lot of driving through storms because of my job). Sean tried to convince me that all I needed was traction control (which my 13 year old car does have). To me, them showing me cars that didn’t meet my criteria was a waste of my time. They also called me in one night to “finalize the deal” on a car that supposedly fit my budget. After getting there, and waiting 45 mins- 1 hour for them to meet, they presented a car that didn’t meet my requirements, but also was $100 a month over my budget, as well as having to put more money down. This to me was also a waste of my time.
They would say that they would call me the next day, then I wouldn’t hear back from them at all, until I called myself multiple times a day and left voicemails. To me that’s unacceptable. A lot of the time I wouldn’t hear back unless I actually went there in person, and then I was waiting for 45 minutes-2 hours for them to assist.
Also, when we had “appointments”, I expect the salesman to block off a window of time that we have agreed upon to work with me, not make me wait for 2 hours while they help other people and do things in the back. Not impressed at all. They were also VERY pushy, when they knew from the get what my budget was. I would rather them tell me that they couldn’t help me rather than dragging me along with them for about a month.
I also wasn’t impressed by the low key sexism that I experienced. A lot of the time, they were speaking directly to my boyfriend, only making eye contact with him… when I’m the one that is buying a new car. They also tried persuading him to cosign for me while I was in the restroom multiple times after I had made a big point of saying that I am doing this myself and that it is my car, so it should be my experience.
I ended up parting ways with Sean and Ali after my experience earlier this week where they insisted that I should be grateful that they have worked so hard to find a vehicle that meets my criteria, and also the fact that they were willing to inflate the price of my trade-in without informing me that they were also inflating the price of the vehicle that was $3,000 over the Fair Market Value. At the end of the day, they failed to find a vehicle that met my criteria. I am working with other dealerships who can get my monthly payments to what I need them to be staying within my requirements for a new vehicle (about half as much as I was quoted at Girard Toyota). To me, they wanted to make more money on me, instead of working with me and meeting my needs. Just overall a bad stereotypical sleazy car dealership experience with poor customer service skills.