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Gjovik Ford
Plano, IL
102 Reviews
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Showing 102 reviews
July 28, 2017
First oil change on my new Ford Fiesta. As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done wi As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done with the work in a timely manner. They are always polite, and are awesome with their customer service. I recommend them to everyone. More
by bettina adorjan
Employees Worked With
Tom Conlin
Helpful March 27, 2017
Above and Beyond First time visit to this dealership. Knew what I was looking for, but wasn't sure what would work for me. Our salesman, IGGY, went out of his way to a First time visit to this dealership. Knew what I was looking for, but wasn't sure what would work for me. Our salesman, IGGY, went out of his way to accommodate my needs and answer my questions. When I did find a vehicle, he arranged for me to transfer equipment from my work vehicle in a way convenient to me. Paperwork was completed while we went down the street for supper! Came back and signed papers. While we had sought out a salesperson, I did notice a couple of customers come in and stand around a while before anyone approached them. Something to work on! On the opposite end of the spectrum, I noticed that sales people were very friendly even when helping out customers who were working with other sales staff. More
by craig
Employees Worked With
Ignacio Campos
March 20, 2017
Can't even take the time to call back Tried to buy a truck today left multiple messages Rick called once did my credit and never heard from him again. Had a 5000 down payment I would have Tried to buy a truck today left multiple messages Rick called once did my credit and never heard from him again. Had a 5000 down payment I would have put on the truck. Said he was going to call back in 15 min and here it is 5 hours later and no call. I wouldn't recommend this place to anyone they have the worst customer service. And they close in a half hour and live 2 hours away. I'm going elsewhere so should you More
by Jmallen815
Employees Worked With
Rick s
June 28, 2016
Good at first but they lied to me, so bad in the long run. Jeff xxxxxx sold me a 2014 Ford Focus. He did not disclose information he and his mangers had about the Ford Focus transmission problems. The the trip Jeff xxxxxx sold me a 2014 Ford Focus. He did not disclose information he and his mangers had about the Ford Focus transmission problems. The the trips to the shop started and we were told that this was an ongoing problem with these transmissions since 2011. Transmission has been torn down twice to replace clutch plates. Has to go in every 7 months for repair and another computer update to go with it. no one told us about the problem when we bought the car new. Now they tell us only a new transmission will fix it but they will not replace it. we are now stuck with a car that is decreasing in value and will run out of warranty and we will be left with fixing it every time it has to go in. Don't do business with Gjovik Ford for any purchase. They are liars. The lawsuits are starting now. I too will file one but not to fix this car but for non disclosure of something that if i had known, i would not have bought the car. Samuel Jones More
by sam jones
Employees Worked With
Tom Conlin and Jeff xxxxxx
March 29, 2016
Bad customer service Went in looking for a truck for myself after having seen one posted online. No one came out to ask how we were doing or if we were interested in a cer Went in looking for a truck for myself after having seen one posted online. No one came out to ask how we were doing or if we were interested in a certain vehicle. Had to go inside and ask for someone to help us out. Went in a test drove a car and was looking to possible trade in my car. Horrible salesman Terry did not even ask what we were interested or even try to make a deal. When i asked if they can give me a good deal or try to work some numbers out, sales man stood up and told us to have a good night. Literally kicked us out of the dealership and never once tried to negotiate a deal or show us other vehicles we may be interested in. I will not recommend this dealership to any of my friends or family. Worst customer service i have experience and sales man was a total xxxxxxx! Not professional at all nor interested in the customer needs and on top very disrespectful!!They def did not want to sell or even show me any options that were available for me. Total waste of time and never going back!! More
by Lola
Employees Worked With
Terry
July 20, 2015
sold used car with a/c problems and had knowledge this company sold us a 2007 aspen with a/c not working properly this company also had our credit pulled 3 to 4 times after we told them on the applica this company sold us a 2007 aspen with a/c not working properly this company also had our credit pulled 3 to 4 times after we told them on the application only to pull our credit report once which clear fcra unauthorized pulls which cause our credit score to go down More
by grant7676
Employees Worked With
ryan
June 17, 2014
Horrible Customer Service I should have paid attention to the reviews and so should you! There is a reason they are rated so poorly. Here is my tail. I found a van that was a I should have paid attention to the reviews and so should you! There is a reason they are rated so poorly. Here is my tail. I found a van that was a good price that I was willing to travel a few hours for. I called Rick S and discussed the vehicle. I asked about putting a $500 deposit down to hold it for a week but he said is manager did not allow that. Weird, I had done this numerous times since the money is nit refundable most dealers jump on this. Anyway, we traded questions about the van and prices. On Thursday I received this "Hello Mark, Just a quick note to see if you recieved the bill of sale in the e-mail? And wondering if you would like to set up a date and time to take delivery of the vehicle? Sincerely, Rick Segvich" On Friday I called and said yes I would. He said great, I will call you back in 30 minutes to get your credit card deposit. I said I thought you did not do that. I can come Tuesday. I was willing to take the chance. He said only for a short period. He told me he just needed to check with his manager to make sure everything was ok. Well four hours later I call him and he says my manager won't let me take the deposit. I knew at this point something was not right. He said I will put a sold sign on it and call me late afternoon tomorrow and I can take the deposit. Ok, I call at 4 and he says, nobody showed it all day and now someone i showing it. You can see where this is headed. Sure enough, I received this email. Hello Mark, Just to let you know that our Fleet man did sell the Van tonight! Sorry! My manager said he is going to check for one going through the Ford auctions to see if he can get another one by the end of next week! I will let you know if we pick one up! thanks! Sincerely, Rick Segvich This brings up all kinds of customer service questions. Why did you ask if I wanted to set up a time to pick the vehicle up if you were not willing to take my deposit or hold the van. Based on our conversation on Friday, I applied and received a loan and rented a car only to be given the run around for two days. This is poor customer service of the highest degree. I work in business and the number one rule is to do what you say you are going to do. Look at the reviews on here and other sites and run. More
by Mrlaxton
Employees Worked With
Rick Segvich
May 07, 2013
Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car eve for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin. More
by rjboz
Employees Worked With
Tom Conlin
April 25, 2013
I have had a klunk when I turn right and go over a bump under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I coul under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I could reproduce. It ended up that the cause of the noise was not anything mechanical but something with the body. I had some hail damage repaired in 2010 that may or may not have contributed to the problem. Not knowing the exact cause, Tom took the it upon himself to resolve this unusual situation. Through 3 days of disassembling, testing, and reassembling along with working with the company that had repaired the hail damage and Ford Motor Company, Tom and his technicians resolved the problem. Because the issue was not a mechanical issue, my warranty did not cover the costs BUT Gjovik did not charge me a dime to resolve the issue. In fact, they loaned me a car for the three days that my car was unavailable for me to use. I give Gjovik, Sherry (who kept in touch with me with updates), Tom and his technicians the highest rating. I am simply astounded at the effort they went through to be sure I was a happy customer. I recommend Gjovik for anyone who needs service done on their vehicle and therefore also recommend them when considering a used or new car purchase. More
by mabel19
Employees Worked With
Tom Conley
November 01, 2012
WE WOULD/WILL NOT RECOMMEND THIS DEALERSHIP TO NOBODY AS TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THE TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THEY WORK ON IT THEY MESS IT UP TELL YOU TO PAY FOR THE MESS UP AND WANT TO CHARGE 3TIMES WHAT THEY SAID TO GET THERE TOOL THEY BROKE OFF IN OUR ENGINE THE OTHER BOLTS SO WE HAD TO HAUL IT TO A DIFFANT SHOP TO GET DONE RIGHT AND FOR THE COST FOR THE JOB THEY WERE SUPPOSE TO IN THE FIRT PLACE WATCH OUT IF GET SOMETHING DONE THERE More
by DOUGIE315
Employees Worked With
tom conlin
