I should have paid attention to the reviews and so should you! There is a reason they are rated so poorly. Here is my tail. I found a van that was a good price that I was willing to travel a few hours for. I called Rick S and discussed the vehicle. I asked about putting a $500 deposit down to hold it for a week but he said is manager did not allow that. Weird, I had done this numerous times since the money is nit refundable most dealers jump on this. Anyway, we traded questions about the van and prices. On Thursday I received this
Just a quick note to see if you recieved the bill of sale in the e-mail? And wondering if you would like to set up a date and time to take delivery of the vehicle?
On Friday I called and said yes I would. He said great, I will call you back in 30 minutes to get your credit card deposit. I said I thought you did not do that. I can come Tuesday. I was willing to take the chance. He said only for a short period. He told me he just needed to check with his manager to make sure everything was ok. Well four hours later I call him and he says my manager won't let me take the deposit. I knew at this point something was not right. He said I will put a sold sign on it and call me late afternoon tomorrow and I can take the deposit. Ok, I call at 4 and he says, nobody showed it all day and now someone i showing it. You can see where this is headed. Sure enough, I received this email.
Just to let you know that our Fleet man did sell the Van tonight! Sorry! My manager said he is going to check for one going through the Ford auctions to see if he can get another one by the end of next week! I will let you know if we pick one up! thanks!
This brings up all kinds of customer service questions. Why did you ask if I wanted to set up a time to pick the vehicle up if you were not willing to take my deposit or hold the van. Based on our conversation on Friday, I applied and received a loan and rented a car only to be given the run around for two days. This is poor customer service of the highest degree. I work in business and the number one rule is to do what you say you are going to do. Look at the reviews on here and other sites and run.