Gjovik Ford

Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car eve for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin. More

I have had a klunk when I turn right and go over a bump under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I coul under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I could reproduce. It ended up that the cause of the noise was not anything mechanical but something with the body. I had some hail damage repaired in 2010 that may or may not have contributed to the problem. Not knowing the exact cause, Tom took the it upon himself to resolve this unusual situation. Through 3 days of disassembling, testing, and reassembling along with working with the company that had repaired the hail damage and Ford Motor Company, Tom and his technicians resolved the problem. Because the issue was not a mechanical issue, my warranty did not cover the costs BUT Gjovik did not charge me a dime to resolve the issue. In fact, they loaned me a car for the three days that my car was unavailable for me to use. I give Gjovik, Sherry (who kept in touch with me with updates), Tom and his technicians the highest rating. I am simply astounded at the effort they went through to be sure I was a happy customer. I recommend Gjovik for anyone who needs service done on their vehicle and therefore also recommend them when considering a used or new car purchase. More

WE WOULD/WILL NOT RECOMMEND THIS DEALERSHIP TO NOBODY AS TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THE TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THEY WORK ON IT THEY MESS IT UP TELL YOU TO PAY FOR THE MESS UP AND WANT TO CHARGE 3TIMES WHAT THEY SAID TO GET THERE TOOL THEY BROKE OFF IN OUR ENGINE THE OTHER BOLTS SO WE HAD TO HAUL IT TO A DIFFANT SHOP TO GET DONE RIGHT AND FOR THE COST FOR THE JOB THEY WERE SUPPOSE TO IN THE FIRT PLACE WATCH OUT IF GET SOMETHING DONE THERE More

I went to look at a used Excursion and the salesman Mike was very good he put the truck on a hoist so I could look at the under carriage of the truck. During my inspection I found a broken rear exhaust man was very good he put the truck on a hoist so I could look at the under carriage of the truck. During my inspection I found a broken rear exhaust manifold bolt on the left side, a commom problem with the V-10's. I also discovered the inside surface of the axle 1 right side brake rotor had rust on it from the shoes not making full contact. Both inside surfaces of the rear brakes were the same. Being in the automotive repair and inspection business for the last 25 years I had a rough idea of the cost of repairs. When we sat down with the sales manager he was beyond rude and basically called me a liar about items found during my inspection. He was so rude that even if he called today to offer the vehicle at the price I was willing to pay I would never go back to that dealership. If they inspect all their vehicles as badly as they did this one the buyer should truely beware of this dealership! I have bought many Ford vehicles from many different dealerships and never have I been so apalled at how I was treated. Its too bad that a dealership like this gets to display the Ford Blue Oval. More

Iggy tried every game in the book to get me to buy a used truck from him. He constantly played with the numbers for my trade and make it seem like a good deal for me. I ended up buying a truck at a different truck from him. He constantly played with the numbers for my trade and make it seem like a good deal for me. I ended up buying a truck at a different dealership who treated me with respect. Iggy also ended up calling me back multiple times just to get me back in the dealership to buy the truck. More