Gladstone Mitsubishi

Purchased vehicle in May, and I could never recommend anyone to do business with this dealership. I was provided with the absolutely worse customer service I have ever received. When originally set appo anyone to do business with this dealership. I was provided with the absolutely worse customer service I have ever received. When originally set appointment, they questioned if I would actually come in, understandable. After multiple confirmations, I showed up with full intention of purchasing the vehicle. I did in fact purchase vehicle, though the process was easy at that time, as I had all documents and was fully prepared on my end and I was able to leave with the vehicle same day. After leaving is when EVERYTHING went downhill. I saw that they missed a signature on their end. They did make that right, though when I needed additional documents signed and provided, I was fully ignored. I tried reaching out for weeks and never got a return call, text, nor email. Getting my plates took over a week AFTER my original temporary expired to get my paperwork sent through on their end in order to get plates. I was responsible to pay for three additional trip permits in order to keep my vehicle legal. They multiple times told me that it was on my end to keep purchasing trip permits multiple times (state of washing on allows for 3-3-day permits), even though they were the ones that didn't file paperwork until after multiple trips permits expired. I also requested a document to provide to the car manufacture for car features to work. It was at this point I was FULLY ignored. I called, texted, and emailed and never received anything in return. Because of this, 4 months later I have yet to get anything with reaching out weekly, and often times more often than that. I cannot recommend anyone to ever do business with this dealership. Never mind everything that I have spoken about so far in this review, it does gets worse. I was able to see that other signatures were missing and that the dealership wouldn’t have been able to legally transfer and license the vehicle in my name. I have been trying to get copies of the paperwork submitted to figure out HOW they were able to process the paperwork, LEGALLY. More

Curties welcome atmosphère quick And very nice staffing team cars in awesome condition good quality team cars in awesome condition good quality More

Carson, Danny Robles, Chris Red, and Jake were all marvelous! So very helpful! We drove from 4 hours away after a conversation about a RAM Laramie that was advertised. We arrived and were greeted with marvelous! So very helpful! We drove from 4 hours away after a conversation about a RAM Laramie that was advertised. We arrived and were greeted with a beautiful truck that was sitting right out front all washed and ready for us to test drive. It was easy to purchase and Carson was very friendly. We really appreciated the no pressure and it didn’t take long. We really liked the way we were treated and left with an amazing vehicle and no buyers regret! More

The staff were all very pleasant, easy to reach, and had backups when someone wasn't available. All questions were answered almost immediately be it by phone, text, or otherwise. backups when someone wasn't available. All questions were answered almost immediately be it by phone, text, or otherwise. More

Applied online and had a solid approval within 30 minutes. Send them the vehicle I wanted and worked a real good deal within the hour. Signed electronically so it could sale. Drove up later and gave minutes. Send them the vehicle I wanted and worked a real good deal within the hour. Signed electronically so it could sale. Drove up later and gave them my trade and drove home. Very easy experience, absolutely no pressure, gave me more on my trade then it was worth and got a great deal on my new jeep. Ask for Carlos, he was easy to work with. More

Carson was a lot of help and a great salesman! The staff were awesome and very friendly. Made the car buying experience very enjoyable. Would highly recommend Gladstone Mitsubishi! The staff were awesome and very friendly. Made the car buying experience very enjoyable. Would highly recommend Gladstone Mitsubishi! More

Lance, Matthew and Chris were all great, Helped tremendously and ensured I got the lowest APR possible. Car was beautiful and well-maintained. Very, very thorough and friendly 10 out of 10 would re tremendously and ensured I got the lowest APR possible. Car was beautiful and well-maintained. Very, very thorough and friendly 10 out of 10 would recommend More

Was helped by Lance and Matthew, they worked their hardest to get me the lowest APR possible and genuinely made me feel good about the vehicle I was buying. Any questions my wife or I had they were qu hardest to get me the lowest APR possible and genuinely made me feel good about the vehicle I was buying. Any questions my wife or I had they were quick to get an answer to even if they didn’t have it immediately. Both were very friendly and easy to talk to, and their positivity made something that is generally stressful, easy-going. I would 100% recommend this place and the staff to anyone looking to buy. And if it happens that I’m in the market again and they have what I want. I will definitely be returning. More

Thanks to Chris red I got a great car at a great price. Ray the salesman was great to work with. Ray the salesman was great to work with. More

Overall had a great experience at this dealership. Everyone was very welcoming and I felt that I was very well taken care of. Everyone was very welcoming and I felt that I was very well taken care of. More