Glanzmann Subaru

Poor customer service Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to 4 hours. After he came for his appointment at 11 am they told him they could not do anything and he had to wait for an update in spring if the issue could be fixed. They also were supposed to give him a 50 gas card for his car purchase. When he came for his appointment they told him it was passed the 45 days for issuing the card. He asked to come in months before to pick it up but they said they would give it to him when he came a few days ago but then said it was to late. This dealership should be embarrassed with their poor customer service. What a disgrace. I would not buy a car from Glanzman More

Reliably excellent I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many ca I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many cars were in the queue. "If we have a rush of 4 cars, it could take an hour and a half. Earlier is better generally." I went the Friday before Christmas, and there were 5 cars in front of me. It took not a minute more than an hour and a half. I decided to wait. The waiting area is comfortable with coffee, other drinks and little snacks. All of the service personnel are friendly and helpful. More

Customer Service 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a good reputation for their sales, service and loyalty. I know you will keep this reputation alve by doing the right thing when working with Patti Simpson on an agreeable resolution. More

Simply Amazing Service Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would b Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would be done, explained the pricing and sent me on my way with a smile. Everything was done properly in the time I expected. Thanks Rob and everyone at Glanzmann for your outstanding service and I will be back when I need servicing once again. More

Checkup for winter I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a co I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a couple of things they found. The waiting room is clean, pleasant, quiet, with lots of seating and kiosks for work, where I bring my laptop. Couldn't have been more efficient, and then they washed the car at no charge! Thanks Emily, thanks everyone at Glanzmann! More

Assisting my mother with the purchase of a used subaru We found a car that fit my mothers parameters for what she was looking for on the internet at Glanzmann. We visited and worked with Steve Horn who was We found a car that fit my mothers parameters for what she was looking for on the internet at Glanzmann. We visited and worked with Steve Horn who was very helpful and patient. The no haggle price was fair compared to others listed on the web and we bought the car. Mom is thrilled with her red Legacy and we are happy that she has a reliable car now. More

Save TIME,MONEY and AGGRAVATION go some where else. Went to the dealership looking for a new Out Back.first off they have some kind system with the Salesman are in line to take customers the Salesman t Went to the dealership looking for a new Out Back.first off they have some kind system with the Salesman are in line to take customers the Salesman that greeted me must have cut in line in front of another Guy cause him and the other guy had some words and I was handed off to the second salesman so the visit started off with a kind of tension the we picked out a vehicle and trim level I was interested in then he couldn't find the vehicle he tracked it down then we went on a test drive I had some tech questions and what was and wasn't available on different trims my guy's product knowledge was a joke we got back to the dealership they were looking at my trade and came up with a crazy number that wasn't even close to my research which I understand because everyone thinks their car is worth a fortune but 5,000 dollars off of Edmonds trade in market place..I balked at the number and was practically told I was an idiot... I don't know what the value of my trade is and my car was looked at by people who do this for a living by this time all I wanted to do was get out of there they presented me with numbers I said I would think about it then another set I said the same thing then a manager came in and pressured me then my Car keys had to be found and the manager wanted to look at the trade again and Blah blah blah the Bottom line is in the hour and a half of my life I will never get back I experienced two salesman fight a test drive where the "PRODUCT SPECIALIST" knew nothing about the car they tried to stick me for my trade and insulted me cause I'm not an expert in the process of trade value and tried to bull doze me in the end...needless to say I bought at another dealership and anyone reading this review should also. More

Service Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties wer Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties were very understanding and extremely knowledgeable . Kudos to Eric and Stephanie. More

State Inspection Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of m Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of my car. I was in and out quickly. My car is running great. I'm glad I took Eric's suggestion. My car is running smoother now. Thank you! More

Replacement of headlight assemblies. Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headl Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headlight covers replaced on my Subaru Impreza - Visit 1 was scheduled for a Saturday and I was told after I arrived that the work could not be done that day. Visit 2 I was informed that the wrong assemblies had been ordered. So when I arrived for what I intended to be my last try at this with Glanzmann and was told that the estimate I had been given was off (low) by several hundred dollars, I was not a happy customer. Jonathan handled the visit and could not have been more professional and helpful. Nor could he have done more to make things right for me. It was a very busy day there, and he kept me informed frequently of the status of the job. He was honest and forthright about everything from timing to the estimate issue. He also made an extraordinary effort to reconcile the actual cost with the estimate I had been given. Others in the waiting area saw and heard his conversations with me and were equally impressed with him. I left feeling much better about Glanzmann service - more like "old times" there - and hoping that I would be lucky enough to draw Jonathan for any future visits. He is efficient and a "worker" and his client management and human relations skills are top-notch. He is an asset to Glanzmann and I know all those who overheard our conversations and saw his efforts to make things right agree with me. Thank you, again, Jonathan. M.T. Ryan More