Glanzmann Subaru

Just purchased my second car from Glanzmann and Steve Horn! As most of you have experienced, some car dealerships are impossible to work with, or understand and to trust that they will do what they say they can As most of you have experienced, some car dealerships are impossible to work with, or understand and to trust that they will do what they say they can do. Both of my experiences with Glanzmann and specifically, Steve Horn in sales, have been the opposite of any other dealers. There was literally no hassle, nothing misleading, and he didn't backtrack on anything that he said that he could do for me...all which had happened to me multiple times prior to working with Glanzmann. They gave me fair value for the vehicles I traded, and sold me great cars at great prices. As long as I drive a Subaru, there is no other dealer in the area that I will even bother to look at. More

Many thanks to Mr. Mark Hughes! It was a very pleasant experience to work with Mark to get my new car. He is very friendly, patient, and professional. Definitely I will recommend Mar It was a very pleasant experience to work with Mark to get my new car. He is very friendly, patient, and professional. Definitely I will recommend Mark to my friends if they are thinking about buying a new car. More

Customer Service trending down 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid $500 for Added Security/UVP/GlassCoat by SImoniz for my new 2014 Forester but had also been cautioned not to wax the Forester because it would void the GlassCoat coverage (PS - my 6th Subaru from Glanzmann). Feb 15, 2015 had minor finger nail scratches removed around door handles (5-star); and again on Dec 7, 2015 (5 star). June 3, 2016 dropped car off for routine maintenance and another round of detailing work. Maintenance was 5-star but detailing not done because of rain - so I had to reschedule. (Also had to redo the "map" of minor scratches.) June 14, 2016 I had dropped off the car a 2nd time only to get a call that work had to be pre-authorized by Simoniz. I was told to call for an order/authorization number so work could still be performed that day. Called Simoniz which was a challenge. Rang 6 times then recording said all agents busy but wait time was anticipated at 1 minute. Immediately went to ringing 6 times and message repeated. This cycle repeated 7 times before I disconnected. I called again, same cycle of message/ring/message/ring/... I called a third time and pressed "O" to get a live person. Transferred successfully only to be told an authorization would take 3-5 business days AFTER Simoniz received photos uploaded showing the work required. I described the minor detailing needed and was immediately told it was not covered! My Questions - 1.: Why did the work stop being performed at Glanzmann? 2, How did it get performed before? 3. Why didn't the Service Techs know an authorization number was needed when I made the first appointment in June? 4. Why didn't the Service Techs let me know an authorization was needed when I rescheduled? 5 Why did Glanzmann Subaru recommend I spend/waste $500 for this disappearing coverage? 6. Why does a Service Tech's recorded message think 11 AM on a Tuesday was "outside regular business hours'? [Survey forwarded to me by my wife since I had the interactions.] More

Dan the Man I recently bought 2 vehicles with Dan's help. He is very friendly and funny and a definite asset to the Subaru family. I would highly recommend this d I recently bought 2 vehicles with Dan's help. He is very friendly and funny and a definite asset to the Subaru family. I would highly recommend this dealership. More

Dave O'Brien Saves The Day! I purchased my vehicle from Glanzmann a little over 3 months ago. The Warranty was just up a few days ago. When I took it for my first routine oil cha I purchased my vehicle from Glanzmann a little over 3 months ago. The Warranty was just up a few days ago. When I took it for my first routine oil change you can imagine my horror when it was found to have a major, expensive repair caused by the previous owner. I was stressed out and thought the dealership would try to get out of fixing it since the 3 month Warranty was technically up. Instead I spoke to Dave O'Brien and he was very understanding and polite. Dave got my car into his service department within 1 day and covered all the charges associated with this repair. When I checked out I shook the guys hand but I really wanted to give him a huge hug. Dave's Stellar Customer Service is why I will go back to Glanzmann. More

Face it, Recalls happen We seem to be living in the era of auto recalls. When I got a recall notice on my 2 week old Outback I was shocked and second guessing my purchase. Wo We seem to be living in the era of auto recalls. When I got a recall notice on my 2 week old Outback I was shocked and second guessing my purchase. Would there be a parts shortage? Mike in service and John Stiles in sales assured me not to worry. With no hassle, I was given a new car to use during the recall work and just 3 days later my car was ready to be picked up. Let's face it, recalls happen. When they do, what you need is strong customer support and Glanzmann Subaru has it. Thanks Mike, John and Glanzmann Subaru! More

Always friendly and very knowledgeable staff No matter the question, we always have it answered when we come to Glanzmann. The entire staff is very knowledgeable and extremely helpful. From No matter the question, we always have it answered when we come to Glanzmann. The entire staff is very knowledgeable and extremely helpful. From sales to service to parts, we're very satisfied with Glanzmann. More

Great experience I went to Glanzmann just looking for options and information, not sure of even the make/model of a car that I would want. Justin Brock was fantastic I went to Glanzmann just looking for options and information, not sure of even the make/model of a car that I would want. Justin Brock was fantastic - patient, listened, gave a lot of no pressure information and took me out for a test drive in a possible car that would meet my needs. Glanzmann and Justin change the stereotype of car salespeople - highly recommend going to Glanzmann and asking for Justin. More

Phil Han the man! Phil went far and beyond what you'd expect and he's a perfect example of the great service you'll get at Glanzmann. Also would like to thank Amanda fo Phil went far and beyond what you'd expect and he's a perfect example of the great service you'll get at Glanzmann. Also would like to thank Amanda for emailing me the sale price for the vehicle I was interested in (2016 Subaru Forester XT) before I arrived at the dealership. Once I got there, Phil made the whole experience seamless; from getting my trade-in car appraised, test driving, negotiating, financing, and what owning a Subaru vehicle entails. As someone not having owned a Subaru before I cannot thank Phil enough for sharing his incredible knowledge and being honest about his own experience. I hadn't planned on buying a car that evening, but I felt I had had enough to go on, and ditched my plan to research other brands. I am happy with my purchase and hopefully I can say that I'll stick with Subaru for life. More