Glanzmann Subaru

Dealing with Glanzmann has been painful. I brought the car in for recall work. I was told it would take 3 hours. When the car was actually ready 8 hours later I got in to see that they had put the cente car in for recall work. I was told it would take 3 hours. When the car was actually ready 8 hours later I got in to see that they had put the center console back together with a phone charger cable trapped inside. When I went back in I was told the technician had left and I would have to bring it back another day to be fixed. The same day I ordered a new key to be cut and programmed. When the key was ready my wife brought the car in for programming only to be told they had cut the key incorrectly and had to order another. As she was driving away a light on the dashboard was on so she had to return to the dealer. Seems they had turned on a 'teaching tool' and forgot to turn it off. Long story short, it has been a comedy of errors and over a month later I still don't have the new key because I can't work out a time to get it programmed when their parts department is open but not booked solid. Very frustrated for what should be a simple and straightforward process. More

The team was great to work with and very thorough. They always follow up and make sure that I'm happy with my purchase. The service team really went above and beyond for me. always follow up and make sure that I'm happy with my purchase. The service team really went above and beyond for me. More

Always great service at Glanzmann! The waiting area is comfortable and lets me get work done while I wait. Friendly team and fast service. Plus I get discount coupons on service several times throughout t comfortable and lets me get work done while I wait. Friendly team and fast service. Plus I get discount coupons on service several times throughout the year. More

Prompt, polite, knowledgeable, efficient and helpful. My husband and I have bought two cars from this dealership and have had nothing but the best experience. husband and I have bought two cars from this dealership and have had nothing but the best experience. More

Outstanding from beginning to end. A service experience like no other. George was my service consultant and his customer service was top notch! Highly recommend it like no other. George was my service consultant and his customer service was top notch! Highly recommend it More

Excellent Customer Service I recently bought my 2nd Suburu from this dealer. I didn't even shop at another dealer closer to home because I was so happy with the service and cour I recently bought my 2nd Suburu from this dealer. I didn't even shop at another dealer closer to home because I was so happy with the service and courtesy that I always received with my last Suburu which was a 2008 with over 140,00 miles! I bought a brand new Outback and took delivery a few weeks ago. The whole experience was a pleasure both from a Sales stand point with Alex and the introduction to the features by Erick. I would highly recommend this dealership to anyone looking for great customer service and a wonderful vehicle! More

My recent experience at the dealer was excellent. Check in was smooth and the representative was very patient with me and explained everything. He was sure to properly set my expectations on the timing for in was smooth and the representative was very patient with me and explained everything. He was sure to properly set my expectations on the timing for getting my car back. He wisely helped me select he loaner type to ensure I would be comfortable. Sam is the man! More

Excellent customer service! Sam confirmed and communicated clearly all the work being done and the costs for same. Work was completed before expected. Overall a very good experience. communicated clearly all the work being done and the costs for same. Work was completed before expected. Overall a very good experience. More

Called ahead at 3p and was there by 3:15 for a quick oil change. They also checked tires etc. to assure safety. great team! change. They also checked tires etc. to assure safety. great team! More

Service was great and painless. The customer service rep Sam was very nice and gave a full explanation of the services completed on my vehicle. He kept me up to date on the progress of the service. Would Sam was very nice and gave a full explanation of the services completed on my vehicle. He kept me up to date on the progress of the service. Would highly recommend Subaru Glanzmann service department. More