
Glassman Automotive Group
Southfield, MI
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The customer service at Glassman Automotive Group was excellent. The sales representatives were kind and knowledgeable. They made me feel like a premier customer! excellent. The sales representatives were kind and knowledgeable. They made me feel like a premier customer! More
The service department was excellent. The problem with the ignition key was identified quickly, explained in a manner that was easy to understand, and resolved in less time than initially The problem with the ignition key was identified quickly, explained in a manner that was easy to understand, and resolved in less time than initially stated by the intake associate. I was back on the road in no time. Good Work, everyone. More
The team was great from their helping choose the right vehicle to the pricing. The finance person helped me make the right financing choice based on how many miles and the amount of time I plan on keeping vehicle to the pricing. The finance person helped me make the right financing choice based on how many miles and the amount of time I plan on keeping the vehicle. More
Service personnel was knowledgeable and professional. Was persistent in identifying the problem and explained it to me so that I understood what needed to be done and what my options were. Was persistent in identifying the problem and explained it to me so that I understood what needed to be done and what my options were. More
I was treated very well after getting an appointment. It was getting ahold of someone that was the problem. After talking with someone on chat and being told they would call back that day, they did not It was getting ahold of someone that was the problem. After talking with someone on chat and being told they would call back that day, they did not. We called several time two days later before getting ahold of someone. More
The telephone contact setting the appointment was quick, friendly and helpful. The service person was the same, upon drop off and pick-up. The young man who brought the car back from service was also polite friendly and helpful. The service person was the same, upon drop off and pick-up. The young man who brought the car back from service was also polite and courteous. The cashier was the same. A pleasant experience. (Except paying the invoice) More
Glassman Automotive Group's Service Department has a staff that is top notch. The service representatives are very informative and helpful. I recently brought my Hyundai Elantra in for the 30,000 mile m staff that is top notch. The service representatives are very informative and helpful. I recently brought my Hyundai Elantra in for the 30,000 mile maintenance regimen. I asked whether my car was due for a wheel alignment, and the service representative reviewed my history of service work performed. He gave me a candid answer that my car was not yet due for another wheel alignment. I appreciated his guidance. His name is Eddie. More