Glassman Automotive Group

The dealership was clean and the staff were professional. Overall, I was satisfied with my experience. They did have us sit outside which was a little uncomfortable. Overall, I was satisfied with my experience. They did have us sit outside which was a little uncomfortable. More

75k maint The appointment went great - got in and out quickly/as promised. Work done satisfactorily. However, their wipe down of the interior from the complim The appointment went great - got in and out quickly/as promised. Work done satisfactorily. However, their wipe down of the interior from the complimentary car wash left my infotainment screen VERY streaky - they must have used a dirty wet rag More

Happy at Glassman Gave us an immediate appointment. Took care of the problem quickly and efficiently. Came in to the lounge to explain the problem. We were fully sat Gave us an immediate appointment. Took care of the problem quickly and efficiently. Came in to the lounge to explain the problem. We were fully satisfied. More

All good My appointment was on time, they offered me a loaner without me even asking. Car was returned in good condition and clean. Everything was fine. My appointment was on time, they offered me a loaner without me even asking. Car was returned in good condition and clean. Everything was fine. More

Great customer service! It was raining and Ryan brought my car into the garage because I have a cast on my leg! He made sure I didn’t have to walk in the rain after service! my car into the garage because I have a cast on my leg! He made sure I didn’t have to walk in the rain after service! More

good. maybe room for improvement Needed Shocks replaced and nail removed from tread of tire. Over the phone made a 3:30pm appointment and explained to the person what needed to be lo Needed Shocks replaced and nail removed from tread of tire. Over the phone made a 3:30pm appointment and explained to the person what needed to be looked at. Showed up at 3:30pm. Explained again what need to be looked at. Was told the car would need to stay over night. I explained to the rep I made the 3:30pm appointment so someone could look at the car between 3:30pm and closing. I only have one car. He suggested I rescheduled for the next day at 11:30am. Showed up at 11:30am. Was told to leave the car. I said I would wait until someone looked at the car to verify what had to be done. This is when I was informed that the car would not be looked at this day. My question, why schedule appointments if vehicles cannot be looked at within 1-4 hours of scheduled appointment? My expectations was not to have the car fixed right away, but to have someone look and verify what needed to be done before closed of business. Here was my expectation. Make an appointment. Arrive on time. Within 1-4 hours after arriving, have a estimate of time and costs to repair. Then reschedule appointment after parts have arrived for repairs. What made my experience change from extremely bad to excellent was when the rep offered me, at no charge, a loaner until my car was fixed. Please recognize all your service reps, but particularly Marcy Orr for her outstanding work. No fault to her, but my exception and how the service department works are different. The reason for 4 stars for customer service is to see if there is a better way to inform customers of the current process or possibly look at the process and making minor changes. Thanks again Marcy Orr for your help. More

In the many years I have been going to Glassman Subaru I have yet to have a bad experience. Everyone from sales to service always take their time to answer any and all questions. have yet to have a bad experience. Everyone from sales to service always take their time to answer any and all questions. More

Tony T is WONDERFUL! He remedied the issues with my vehicle in a timely manner and recommended the best options. I’ll be sure to request Tony anytime my vehicle needs service! Thank you so much Tony! vehicle in a timely manner and recommended the best options. I’ll be sure to request Tony anytime my vehicle needs service! Thank you so much Tony! More

Marcy very friendly and quick and professional. They did not try to sell me other things that I did not need at this time. It was a quick in and out Marcy very friendly and quick and professional. They did not try to sell me other things that I did not need at this time. It was a quick in and out Marcy was terrific! More

Great Service The service department was friendly and took my car in earlier than my appointment was for and was done in less time then they said it would take. The service department was friendly and took my car in earlier than my appointment was for and was done in less time then they said it would take. More