Glassman Automotive Group

Very efficient, no hassle experience. This dealership is pleasant and quick. The waiting area is clean with lots of coffee and doughnuts and TV. No hassle experience. I am pleased. This dealership is pleasant and quick. The waiting area is clean with lots of coffee and doughnuts and TV. No hassle experience. I am pleased. More

Service I have been coming to this dealership for over 15 years .I always get good service when I bring my car in for maintenance thanks to the helpful staff. I have been coming to this dealership for over 15 years .I always get good service when I bring my car in for maintenance thanks to the helpful staff. More

Very Satisfied Everything was explained clearly,nothing was done that wasnt expected . A recall that hadnt been addressed was taken care of, vehicle was returned p Everything was explained clearly,nothing was done that wasnt expected . A recall that hadnt been addressed was taken care of, vehicle was returned promptly and also washed More

Best Dealership ever! Glassman is the best dealership ever. Their service department makes sure you are satisfied totally. Worth the drive to service my car there each and Glassman is the best dealership ever. Their service department makes sure you are satisfied totally. Worth the drive to service my car there each and every time. Every employee is friendly and makes sure all issues are addressed at all times. I always leave with a clean, washed car and a fully serviced vehicle with all questions answered. More

Prompt and courteous. Great service, no complaints. I took the car in, got required service, got a free car wash, which I needed, and was completely satisfied with the ser Great service, no complaints. I took the car in, got required service, got a free car wash, which I needed, and was completely satisfied with the service on this day. More

Great job on routine service. Things were done in a timely manner without any problems. Given a loaner to use and got a phone call when ready. job on routine service. Things were done in a timely manner without any problems. Given a loaner to use and got a phone call when ready. More

fast service oil change I had another appointment after my oil change an got out in timely manner. I couldn't get coupon to print online but, was told to take a picture of i I had another appointment after my oil change an got out in timely manner. I couldn't get coupon to print online but, was told to take a picture of it an it was honored. More

Subaru Forester mainenance service I had very swift, accurate work as usual, with clear explanation. I am very happy with the service. This location is very convenient, close to my offi I had very swift, accurate work as usual, with clear explanation. I am very happy with the service. This location is very convenient, close to my office, as well. More

15K mile service The service associate was welcoming, wrote up service promptly, educated me on what the 15,000 mile service entailed and also provider other service o The service associate was welcoming, wrote up service promptly, educated me on what the 15,000 mile service entailed and also provider other service options; the turn time regarding car availability, was reasonable. More

WORST CUSTOMER SERVICE AND POOR SERVICE QUALITY I bought my car in Glassman Hyundai and I never really got a positive friendly attitude from any associate except for few in service. The salesman nev I bought my car in Glassman Hyundai and I never really got a positive friendly attitude from any associate except for few in service. The salesman never really cared and didn't even allow me to negotiate over a discounted listed price. I should have walked out then and there but, I found the price reasonable and I really needed a car. I ignored the salesman and went ahead with the purchase. It's been 3 years and all my car services are done at Glassman Hyundai. Today I am dejected with the kind of response and service these people offered. I complained about my car front door speaker rattling from the very first service and they ignored it saying they couldn't reproduce the issue. I complained about in on every service appointment and they only took note on record only during my 15000 mile service schedule. I kept hearing the rattling noise all the time at certain low frequency. I repeatedly complained about the issue and got the same response as they hear it in idle condition at low volume. I later tested the speakers using the frequency spectum and showed them exactly on what range of frequency I hear that noise. They finally acknowledged that there is an issue with the right front door speaker but asked me to speak to a District Parts and Service manager to find a replacement of the speaker. This manager is not on site and I will have to come back when he is at the dealership. I waited for more than 2 months and never got a call back. My car mileage is now at 60000 and due for another service. I happen to visit another dealership in Illinois and I asked the salesman about this front door issue during a discussion. He offered to take a look at it as the service department is already closed. He understood the issue immediately and told me that the speaker is absolutely good but the door frame is resonating at that frequency making the noise.He said removing the door grill and insulating would fix the issue. I am really surprised how the service specialists at Glassman couldn't even diagnose such simple problem given their expertise. I personally think they didn't really care to fix it. Today I visited the dealership asking for an invoice copy of the car purchase and a Manufacturer Statement of Origin copy which they couldn't provide and asked me to directly reach out to the Manufacturer to get any vehicle related documents. Even for a duplicate copy of the invoice, they asked to make another request to pull these documents from some safe locker in a warehouse. This is atrocious as I needed these documents for taking my car to Canada. I asked at least for the recall clearance letter for the vehicle which I am sure any dealer should provide. It is listed officially on CBP website to get these letters from the dealership. The sales associate directed me to contact service department to get the recall clearance. But the person I spoke to, whom I believe is the supervisor in the service department, said she couldn't provide any proof of that sort as the recalls change by minute and they don't want to be liable for any letters. She again asked to reach out to the manufacturer for the letter and provided a contact number. Feeling disappointed with the response, I made a final inquiry about the front door speaker and told about the door frame resonating and making that noise. She couldn't even pull my service records using my phone number and asked to provide my car VIN number. Who will have their VIN number handy? I checked my car insurance copy online and provided the VIN number. I really didn't like the attitude of the associate and her one liner questions and her passive aggressive behavior. She asked to pay $137 to fix the car door insulation and fix the speaker. She says the vehicle is out of 1 year/12000 mile warranty for vehicle adjustments even though I complained about it during my 5000 and 10000 mile service. She points the note taken at 15000 mile service as the proof of expired warranty. I would have gladly paid that $137 if she is really helpless in this situation but, I really didn't like the tone and manners of the associate. She is not trying to solve the problem or convince the customer about the issue, but just waived a sheet of warranty card and showed some improper service notes on her computer screen to hush me away. She even went to a distance of asking me to get this issue fixed by some other specialist elsewhere and didn't take any responsibility for the misdiagnosis. This is going to be my last consultation with this dealership and I would never make another purchase or recommend a vehicle at Glasssman. More