
Glassman Automotive Group
Southfield, MI
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Every employee I met during the purchase process was outgoing, pleasant, and helpful. Additionally, and most importantly, I felt the salesperson I worked with was honest and wanted me to receive the ri outgoing, pleasant, and helpful. Additionally, and most importantly, I felt the salesperson I worked with was honest and wanted me to receive the right car for me at the best price he could give me. The following is a point I want to mention (which has nothing to do with treatment by any employee) but is something to think about. The very last step in the process is the very lengthy financial paperwork. The add-ons are discussed. There were add-ons I wanted, e.g., tire protection, but I really did not think about the cost in the whirlwind of choosing a car. During the final stage of the purchase, when it was discussed, I was very surprised at how expensive it had become since I leased my last car. It was my fault not to have asked in advance. It increased the monthly payment considerably and caught me off guard. It is something that should be discussed earlier in the process so the customer has complete knowledge of the final cost of their purchase. More
I would recommend mainly because of my salesperson RICKEY. I have subtended credit but I didn’t get that discount as advertised. BUT my salesperson was impeccable. RICKEY. I have subtended credit but I didn’t get that discount as advertised. BUT my salesperson was impeccable. More
Good service, fixed an electrical issue and a high idle. Only issue is I waited almost 20 min the first day after my appointment time the first time; day 2 was much faster. I definetely appreciated the free Only issue is I waited almost 20 min the first day after my appointment time the first time; day 2 was much faster. I definetely appreciated the free shuttle home. Would recommend. More
The service was great and everyone was so helpful. There was a problem with a replacement part and they had a loaner set up in a minute.for me to use. There was a problem with a replacement part and they had a loaner set up in a minute.for me to use. More
Daniel was easy to talk with prior to us going into the dealership. After a few telephone conversations we ended up purchasing a vehicle the next day. dealership. After a few telephone conversations we ended up purchasing a vehicle the next day. More