Glassman Automotive Group

Tom Kalmeta found my exact Outback, color and all, just about to leave the factory. Initial phone contact to delivery took a mere ten days. Tom and his team were extremely pleasant, attentive, and very bus about to leave the factory. Initial phone contact to delivery took a mere ten days. Tom and his team were extremely pleasant, attentive, and very businesslike. 10/10 I got a fair price for my trade-in which saved me any hassle of listing and selling it myself. The finance person (whose name I can't remember) was extremely pleasant to deal with. Zero pressure to add dealer options. I travelled from Ann Arbor after an unsatisfactory experience with the Subaru dealer here, who tried to tack on $900 of mandatory dealer "options" for a car that wasn't even there yet. (Still shaking my head.) BTW, I bought a car from Glassman in 1973 - a '73 Olds Cutlass S, that I still have fond memories of. More

Frank was very helpful and explained the entire process as well as the team was amazing in making time for me as well as the team was amazing in making time for me More

Not really sure they are a real dealership. Most their messages and emails have the Nigerian Prince type scam Most their messages and emails have the Nigerian Prince type scam More

My sales person, Crystal was just what I needed that day! No high pressure, truthfully factual and kind. They had just the car I wanted, and never tried to talk me into anything else and Bryan her manager wa No high pressure, truthfully factual and kind. They had just the car I wanted, and never tried to talk me into anything else and Bryan her manager was awesome! More

Staff was very friendly and accommodating. Excellent customer service. I would definitely recommend to family and friends Excellent customer service. I would definitely recommend to family and friends More

I appreciated the after hours drop off. The service representative, Frank, was courteous and the service was quick. Overall it was a great experience. The service representative, Frank, was courteous and the service was quick. Overall it was a great experience. More

We were treated well and are satisfied with the outcome for ou car. Very pleased for ou car. Very pleased More

I went with Glassman for two reasons, the first being my girlfriend has met the owner, and had nothing but pleasant things to say about him. So I’m happy to do business with good people. Secondly is Glassma girlfriend has met the owner, and had nothing but pleasant things to say about him. So I’m happy to do business with good people. Secondly is Glassman is the only dealer in my area not charging a BS over msrp “protection plan” on their cars. This combined with the simple clear cut process made me happy to do business at Glassman. Unfortunately the service department did let me down on the day of pickup. I had signed a contract stating I’d take delivery that day but apparently service couldn’t give a clear answer for multiple hours if they could get the vehicle inspected before delivery. This normally isn’t an issue, but the dealership is a 30 minute drive from me. I understood fully delays happen, but I was mainly upset because I couldn’t accept delivery that day when I was told I could, and made plans accordingly. However, I’m still happy to leave a 5 star review because ken my sales guy did a good job, and over all I was very happy. I am happy to keep doing business at Glassman. More

wait time was not very long, I liked that I could check on.my phone what yhe staus of my reair was. my cusomer care rep Joseph Ankrom was friendly and accomidating and easyto deal with. great service dep on.my phone what yhe staus of my reair was. my cusomer care rep Joseph Ankrom was friendly and accomidating and easyto deal with. great service department. I was a little surprised with the cost of the oil change, because I had a coupon. More

Almost went left. I made an appointment with a representative on the phone for a Saturday. The rep set me up for a shuttle ride home. When I arrived at 8a. I was told I made an appointment with a representative on the phone for a Saturday. The rep set me up for a shuttle ride home. When I arrived at 8a. I was told they don’t have Saturday shuttles. Then to make matters worse, they tell me they can’t perform the recall, and that I would need to make another appointment. I was beyond annoyed. As I was about to leave a technician noticed oil leaking on the floors. They looked under the hood and noticed it was a major leak. That’s when they decided to hoist it up to see where the leak was coming from. Turns out it was actually one of the recalls, the oil feed line. They also performed the 2 other recalls. I was grateful they noticed the leak in the first place because I had no warnings. No warning lights came on nor did I smell anything, but I suspect it had been leaking for weeks, because my brother asked me was i leaking oil because he saw it in his driveway, but I had no idea it had been my car leaking. More