Glassman Automotive Group

I am accustomed to much better service. I was quite surprised. The staff was polite, but the one individual who helped me at the service desk did not do a good job of following up. Also, I was quite surprised. The staff was polite, but the one individual who helped me at the service desk did not do a good job of following up. Also, it seemed like he was trying to push buying the most expensive plan. He talked too much too! The supervisor ended up helping me at the end of the visit. Franklin needs more training in customer service with a veteran employee. He was more interested in making a sale than explaining the information. I was just given a warranty sheet only to find out that the warranty was not applicable to me. Be straight forward with your customers. More

I waited more than 24 hours for a quote on a 2023 Subaru. I received no response. A truly horrible and unacceptable customer experience. I received no response. A truly horrible and unacceptable customer experience. More

Aaron was terrific he is an excellent ambassador for Glassman Subaru All your employees are friendly and cordial. A solid excellent experience Glassman Subaru All your employees are friendly and cordial. A solid excellent experience More

As always at Glassman's service department, the service advisor was friendly, helpful and knowledgeable. I appreciated that she brought to my attention that the tread on my tires is getting worn down to th advisor was friendly, helpful and knowledgeable. I appreciated that she brought to my attention that the tread on my tires is getting worn down to the point that I will need replacement tires soon. In this way, I can save money for the upcoming expense. It is a pleasure to go for service in your department. More

Josie was terrific! Everything was done and ahead of schedule. Very polite and efficient. She was a pleasure to deal with. Everything was done and ahead of schedule. Very polite and efficient. She was a pleasure to deal with. More

My first impression very friendly people. I appreciate being informed on what's going on as well as saving me money. I appreciate being informed on what's going on as well as saving me money. More

It was a pretty quick(er) service, clean(er) visitor lounge, courteous service advisor a lounge, courteous service advisor a More

You are greeted promptly, and taken care of by employees who are knowledgeable and efficient. who are knowledgeable and efficient. More

Friendly and ready to negotiate. Was easy to understand and explained details. Showed service area and all employees were considerate Was easy to understand and explained details. Showed service area and all employees were considerate More

Not really sure they are a real dealership. Most their messages and emails have the Nigerian Prince type scam Most their messages and emails have the Nigerian Prince type scam More