
Glassman Automotive Group
Southfield, MI
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I went with Glassman for two reasons, the first being my girlfriend has met the owner, and had nothing but pleasant things to say about him. So I’m happy to do business with good people. Secondly is Glassma girlfriend has met the owner, and had nothing but pleasant things to say about him. So I’m happy to do business with good people. Secondly is Glassman is the only dealer in my area not charging a BS over msrp “protection plan” on their cars. This combined with the simple clear cut process made me happy to do business at Glassman. Unfortunately the service department did let me down on the day of pickup. I had signed a contract stating I’d take delivery that day but apparently service couldn’t give a clear answer for multiple hours if they could get the vehicle inspected before delivery. This normally isn’t an issue, but the dealership is a 30 minute drive from me. I understood fully delays happen, but I was mainly upset because I couldn’t accept delivery that day when I was told I could, and made plans accordingly. However, I’m still happy to leave a 5 star review because ken my sales guy did a good job, and over all I was very happy. I am happy to keep doing business at Glassman. More
I was greeted by the manager when I first walked in. He got a greeted by the manager when I first walked in. He got Ethan to help me. Ethan provided fast and pleasant service and answered all my questio He got a greeted by the manager when I first walked in. He got Ethan to help me. Ethan provided fast and pleasant service and answered all my questions. More
Everything went very smoothly. The service i got from Ralph was very engaging and considerate. He made sure that all my current and future needs were met to ensure the most promisi The service i got from Ralph was very engaging and considerate. He made sure that all my current and future needs were met to ensure the most promising experience with the car. Thanks, Ralph! More
Very nice staff. It took quite a long time for the repairs to be completed. They missed a spot when washing the car (mid rear). I suspect their car wash needs to b It took quite a long time for the repairs to be completed. They missed a spot when washing the car (mid rear). I suspect their car wash needs to be adjusted, More