Glen Cove Volvo

Its a straight forward dealership with no surprises. Things were ready when promised at the price they promised. Things were ready when promised at the price they promised. More

Deceptive practices. Pricing is inaccurate and they intentionally do this to trick people into poor financing. Pricing is inaccurate and they intentionally do this to trick people into poor financing. More

Deceptive, the car, pricing and options listed did not match anything they had available. The Vin was accurate just not anything else match anything they had available. The Vin was accurate just not anything else More

This was a typical bait and switch. The vehicle listed, price and options was not accurate. They lost my business. The vehicle listed, price and options was not accurate. They lost my business. More

Did a service on my volvo at glen cove. . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there unless it has to be volvo dealership More

We purchased an XC90 Recharge from Glen Cove Volvo. The day we went to look at it we were on a time crunch and they didn't have the car on the lot. The sales person was kind enough to rush and get it f The day we went to look at it we were on a time crunch and they didn't have the car on the lot. The sales person was kind enough to rush and get it for us, but barely communicated with us on what he was doing so we waited in the lounge in a bit of confusion about what was going on. When we expressed interest in buying the car, the sales rep and sale manager informed us we would need to buy it that weekend or they would provide no guarantee they would hold the car for us. I asked to put a deposit down to hold the car and they declined saying their excuse was, "We don't take deposits anymore because too many people back out." We wanted the car since it was the right color with right specs. This put us in a rush on a Friday afternoon to try and get a bank check ready. When we finally informed the dealer we would be able take the car the next day, he informed us that we could complete the paper work and take the car on Monday since they needed time to prepare it. This did not fall inline with their rush to sell the car to us, but we agreed since we had to clean out our trade in anyway. When we arrived, the sales rep told us the car was ready. That put us in another rush to clear out our old car which was also loaded with two car seats for our Children. After unloading the old car, they took it away without asking us and being able to do a final review. Ultimately my wife lost a pair of driving glasses because we forgot to check the overhead compartment. Once we were done in the finance office, the Sales Rep was nowhere to be found and we waited around for another 20 minutes to get the second key for the car. On the drive home, we noticed the battery for the PHEV was completely empty and the gas tank was 3/4 full. For a car that costs almost $80k out the door, I would have expected much better service and much more courtesy for the buying and decision process. When we walked into Ralley BMW, it was a no pressure environment and the sales reps assumed we did our research and offered additional information only if we wanted. Glen Cove Volvo definitely employs some very questionable sales tactics as well as little regard for quality of service. It is clear their only motivation is to move their inventory quickly. In a climate where the auto dealers clearly have an advantage on sales and pricing, it would be reassuring if they could demonstrate some level of courtesy. That is clearly absent from Glen Cove Volvo. More

I recently made an appointment to bring my 2021 XC90 in for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost se for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost seemed like I was making social arrangements with a friend. I then had to change the appointment due to a conflict and again, she could not have been nicer. As much as some folks say getting a convenient appointment at their dealer is like pulling teeth, certainly not my experience at this dealership. They could not have been more accommodating. I had requested a specific technician be assigned to my car, Nino Gambino, as I have had long term experience with him working on my cars. I have always found him extremely thorough and a great diagnostician who is a true professional, and something unfortunately not so common nowadays, he sincerely takes real pride in his work. . When I got there Bob Gassler checked me in, explained that they were backed up on scheduling and instead of waiting for the work to be done they volunteered to give me a new car loaner and that the car would be finished later that day or the following. This was because Mr. Gambino was in the midst of a major repair that had become far more extensive than anticipated and that had to be completed before mine could be started. This was understandable as I had specifically requested him and did not wish my car assigned to another technician. All work was completed perfectly, and I could not be more pleased with the way I was treated. Unlike many businesses I truly believe that they did value my time and made sure I was not spending excessive time waiting that could be avoided. I thank these people for being so considerate and as always Nino Gambino for putting his heart into his work and taking care of my car like it was his own. For all of these reasons I commend these people and recommend them highly. More

false promises handed in lease for new was advised would handle excess miles and little wear and tear false advertising by the salesman who is no longer there carl cruz the manager is terrible would handle excess miles and little wear and tear false advertising by the salesman who is no longer there carl cruz the manager is terrible doesn’t stand by salesman go elsewhere More

I recently had reason to bring my near new Volvo XC90 into Glen Cove Volvo as the check engine light went on, pretty unusual for a car with 5k miles on it. They had given me an appointment fairly quickly into Glen Cove Volvo as the check engine light went on, pretty unusual for a car with 5k miles on it. They had given me an appointment fairly quickly and the car was assigned to Nino Gambino, as I had requested based on my prior confidence in his work on my other cars.. He diagnosed the problem as a defective part that was involved in pressure in the fuel tank, a part that was not in stock, and rarely went bad. They checked and it was not available at any local dealer or warehouse that they could readily obtain. They had to special order it. They were not exactly sure how long that might take and if it available elsewhere in the country or if it had to be sent in from overseas. Mr. Gambino was able however to alleviate my biggest concerns, that driving it would not hurt anything, that it was covered under warranty and that it would not cause any breakdown. I trust his professional judgement implicitly. I have found this dealership to be far different then many, in part because the Service Manager, Steve, is personally involved with the operation of his department. This is far different from others where the .Service Managers seem to avoid consumer interaction if at all possible; he actually seems to relish on being of assistance and truly seems to care about their customers. This is refreshing in today's business world. I was quite pleased when I got a call two days later that the part arrived and that they could squeeze me into Nino's schedule the following day if I so desired. As the week before a holiday, when many shops are jammed with people looking to get service done before family trips, I found this courtesy a bit impressive and I realize this is due to both Mr Gambino and Steve and for that I am very appreciative. I was able to get the work done quickly, relax in the showroom and be on my way, as always having confidence in the work of Nino. The check engine light went off immediately and has not returned, proving his diagnosis as accurate., as always. My thanks and kudos to the two professionals for the job well done and the courtesy they extended me. Nothing could have been better. More

I had the best experience at Glen Cove Volvo! Somehow my credit card got stuck inside the console of my car. Jocelyn at the service desk was so polite and professional! She got me in touch with Tommy who al credit card got stuck inside the console of my car. Jocelyn at the service desk was so polite and professional! She got me in touch with Tommy who also works on the service desk. He was so very nice and also very professional. Within minutes, he was able to retrieve my card for me! All with no fuss and a smile. Tommy and Jocelyn are a total pleasure to deal with in the service department. What a great experience. If I have another issue with my car it is nice to know that they will be there to help! More