Glen Cove Volvo

I THOUGHT I HAD A GREAT BUYING EXPERIENCE I TRADED IN A VOLVO FOR A 2011 C70. THE MANAGER PUT EVERYTHING TOGETHER AS I THOUGHT THE CAR WOULD NOT FALL WITHIN MY BUDGET. HE TOLD ME THE CAR HAD A I TRADED IN A VOLVO FOR A 2011 C70. THE MANAGER PUT EVERYTHING TOGETHER AS I THOUGHT THE CAR WOULD NOT FALL WITHIN MY BUDGET. HE TOLD ME THE CAR HAD A 50,000 FULL MAINTENANCE GUARANTEE AND I WOULD GET A 100,000 MILE BUMPER TO BUMPER WARENTEE ON TOP OF THAT. THE PAYMENTS WERE JUST A COUPLE OF DOLLARS OVER BUDGET WHICH WAS OK. I SHOULD HAVE REALIZED HOW SCREWED I WAS GETTING WHEN I CAME BACK TO SHOW MY WIFE THE CAR AND THE CAR I THOUGHT WE HAD DECIDED ON WAS NOT THE ONE I WAS GETTING. NICE BAIL AND SWITCH. ALTHOUGH I WAS NOT THRILLED WITH THE COLOR I WAS INTO GETTING A CONVERTIBLE AND LET IT SLIDE. THE MANAGER CAME AND SHOWED ME THE PURCHASE CONTRACT WHICH I READ. HE SAID HE WAS TAKING IT TO MAKE A COPY AND I DID NOT REALIZE UNTIL A FEW MONTHS LATER MY 60 MONTH PURCHASE MAGICALLY BECAME A 72 MONTH. I CALLED THE DEALERSHIP AND WAS TOLD THE MANAGER WAS NO LONGER THERE. ALTHOUGH I KNEW I READ 60 MONTHS AS I HAVE BOUGHT AND LEASED MANY CARS IN MY TIME I NEVER THOUGHT TO READ IT AGAIN JUST A FEW MINUTES LATER. WHEN I CALLED TO MAKE A SERVICE APPT. I SPECIFICALLY VERIFIED THAT I WAS NOT TO HAVE ANY BILL AND THE SERVICE WAS UNDER MY 50,000 MAG. WARRANTY. I MADE AN APPT FOR A CAR. IT WAS ABOUT 3-4 WEEKS AWAY AS THEY SAID THEY Had no cars available until then. i set my schedule around dropping off the car and as i was leaving to go to the dealership i received a call that someone had not brought back the car on time and they didn't have one. since i had made my schedule it totally screwed up my day but things happen. when i called to set a new appt, i was told i had to wait 3-4 weeks. i was angry and said why since the dealership screwed me up but was told that is all they could do. i called the day before the appt and again verified i was covered for everything and they said yes. i got to the dealership and was waiting for my car when service asked me to sign the paperwork. i said i would not sign anything that was not filled in. he said it would be about 500-600 dollars and when i asked why he said my car was over 36,000 miles and out of coverage. i said i had 50,000 miles coverage plus the 100,000 and was told my car was not covered for 50,000. i got my car back and left totally disgusted. seems everything i was told was bs. about a month later my odometer hit 35,000 miles so so much for the warranty. i was also told that my final service was done when i got the car at 32,000 miles which the manager did. so much for certified cars. they never even changed the winshield wipers and i needed a new battery. although the people working there were very nice they could only do what they were allowed. i have sent 2 letters to the owners and never heard back. i spoke to the salesman and he was very sorry and i believe him. the manager took over the deal from the start. since the few months that have passed my wife who was looking at the big wagon has gotten a nissan. my son in law who like the s60 which i had got a bmw and my daughter who liked the smaller wagon also got a bmw. hassell lost out on over $100,000 plus because of this. still never heard back from the owners. i plan on taking this to consumers and bbb and seeing if i have any luck with the atty general. if i had at least heard back from the owners maybe something would have worked out. david miller ps sorry i went from capitol letters to small. More

What an awesome experience! I hate shopping for a new car, however, myself and my wife were really happy to find such knowledgeable and friendly staff. Both Susan and Ron did the I hate shopping for a new car, however, myself and my wife were really happy to find such knowledgeable and friendly staff. Both Susan and Ron did the utmost to make us feel at home and spent a lot of time showing us vehicles and coming up with the best deal possible. I highly recommend this delearship! If the service department is as knowledgeable and friendly as the sales team then we have a real winner! Will definitely recommend Hassel Volvo to my friends and family! More

Purchasing a new car can be quite overwhelming in itself. Richard took the time to find the exact car I was looking for. He was polite, knowledgable, and at no moment did I feel pressured to make any decisio Richard took the time to find the exact car I was looking for. He was polite, knowledgable, and at no moment did I feel pressured to make any decisions. At the end I am happy to say that with a wonderful team effort I was able to purchase my vehicle for an amazing price with everything I wanted. I look forward to continuing my relationship with Hassel Volvo. More

My husband and I made the 2.5 hours trip to Glen Cove to look at a vehicle we saw on auto trader. When we arrived we were greeted by Ken, shown the car we saw online and a few others. We test drove a diff look at a vehicle we saw on auto trader. When we arrived we were greeted by Ken, shown the car we saw online and a few others. We test drove a different vehicle, liked the way it felt and began discussing the finances. Ken was easy to work with. He was able to give us a very reasonable price for an '09 Volvo XC90. After the vehicle was detailed and the finances worked out, Ken made a 2 hour drive to meet me in Wayne, NJ as to save us from driving out to Long Island. Overall, working with Ken was a very pleasurable experience. More

From the moment I walked into Hassel Volvo, I was treated with courtesy and respect. The service and attitude were excellent. Everyone worked as a team. Rich Dixon was outstanding and was very patient as my with courtesy and respect. The service and attitude were excellent. Everyone worked as a team. Rich Dixon was outstanding and was very patient as my search went well over a year until I was ready to lease. I will definitely do business with Hassel Volvo in the future. More