Glen Cove Volvo

I got my Volvo XC90 here two years ago, and both my wife and I were totally sold on the safety features of a Volvo.. We went shopping for a C70 about six months back, and met with Rich Dixon. We were having and I were totally sold on the safety features of a Volvo.. We went shopping for a C70 about six months back, and met with Rich Dixon. We were having some issues with the car that I had to trade in, so I waited till last week before we went again - and straight back to Rich. Didn't want to deal with anyone else. Price negotiations with Daniel was a pleasure. He was respectful, but firm. He wanted to get the deal as much I wanted the car (I wanted it to be a surprise for my wife). Got a nice price on the trade in, except for the fact that I traded in my Lexus RX300 with a full tank of gas inadvertently (I just lost about $70 worth of gas).. Paperwork with Anne Marie was smooth as ever, and she was able to get a far better deal with the bank than what I could have imagined. While I found my experience with buying the XC90 just about okay, the new purchase of the C70 had far exceeded my expectations. More

Today was my 3rd purchase of a Volvo! my first was destroyed by hurricane Sandy, my 2nd is stitting in my garage my 3rd was TODAY! My experience with Hassel Volvo in Glen Cove was amazing! Service was destroyed by hurricane Sandy, my 2nd is stitting in my garage my 3rd was TODAY! My experience with Hassel Volvo in Glen Cove was amazing! Service was white glove, they met every single need. My experience with my past Karp Volvo was nothing compared to Glen Cove! you would think that each dealership would follow a company standard but it does not! What Daniel Irvine created was a family, and a loyal team of employees! Brandan Callender is my guy, i would highly reccomend him to anyone, he is professional, caring and knowledable Cheers to all of them, Brandan, Daniel and Anne Marie who is by far the best business manager. Thank you for my new car! Best Gail Topal More

Richard Dixon was excellent from start to finish. I walked in at 12:30 and drove off the lot in my new car in the afternoon. Everyone I dealt with was very friendly. Highly recommended. walked in at 12:30 and drove off the lot in my new car in the afternoon. Everyone I dealt with was very friendly. Highly recommended. More

Rich was very helpful and made the transition into this new car an enjoyable experience! Although I purchased a used car, his enthusiasm and attention to detail made me feel like I was really an important new car an enjoyable experience! Although I purchased a used car, his enthusiasm and attention to detail made me feel like I was really an important customer. More

I just got my new Volvo through this dealership and had great service. I have worked with Richard Dixon and he went above and beyond to make sure I was satisfied. He was also very honest about the cars great service. I have worked with Richard Dixon and he went above and beyond to make sure I was satisfied. He was also very honest about the cars and what to expect. Getting my car was very easy and it took me less than an hour as the paperwork was already all made for me before I came to the dealership. More

Richard Dixson was unfailingly helpful, courteous, patient, and informative. He knew everything we asked about and energetically did all he could to help us. He has a wonderful manner which made my hu patient, and informative. He knew everything we asked about and energetically did all he could to help us. He has a wonderful manner which made my husband and I very confident that we had come to the right place. He and the other members of the team made our purchase a great experience. We are very happy with it and with our new S60. We would unhesitatingly recommend Hassel Volvo and, of course, the car to others. Very Happy Campers, Angel & Sonia Capellán More

I give Hassel Volvo all fives. The only thing they could have done better for me is give me the car as a gift. This was my second experience buying a car at Hassel and it was even better than the first (wh have done better for me is give me the car as a gift. This was my second experience buying a car at Hassel and it was even better than the first (which was also great). Carey Bruce bent over backwards to help me find the right car with the specs I was looking for. She kept an eye out for that car and let me know about it as soon as it came into the showroom and made me an offer that I couldn't refuse. All this with absolutely no pressure. I drove off the lot in my 2012 XC70 feeling like I had just won the lottery. I felt like I made a really great decision in buying this car. Carey made that possible. Anne Marie took care of all the paperwork involved and made sure I understood all the fine print without being patronizing. I have been servicing my Volvos at Hassel for the last three years and Joe Tiso always makes sure I am well cared for. I have never left the showroom or the service area with a bad taste in my mouth. I can tell that they really seem to care about customer satisfaction. This experience has been the most satisfying consumer experience I have ever had. I love my car and look forward to buying my next one at Hassell. More

bought a used car from this dealer. Rich is a great guy. He is very helpful and friendly. Even though it took a little while to finally get all the paper work and detailing done, was able to drive home the He is very helpful and friendly. Even though it took a little while to finally get all the paper work and detailing done, was able to drive home the car the same day. Overall great experience! More

Great dealership with professional staff top to bottom. It was a great car buying experience. I had only 1 complaint or problem and that is length of time if took to purchase my vehicle. I know a lot of th It was a great car buying experience. I had only 1 complaint or problem and that is length of time if took to purchase my vehicle. I know a lot of the issue was with the insurance and DMV! But the staff made my day at the dealership comfortable and pleasant. More

5-star reviews and rewards are easily won when selling quality new cars with a smile. It’s harder when selling anything else, as my story illustrates. To make a VERY long story short: I purchased a use quality new cars with a smile. It’s harder when selling anything else, as my story illustrates. To make a VERY long story short: I purchased a used car that turned out to have serious mechanical issues and returned it under Hassel Volvo’s 30-day warranty. Hassel Volvo agreed to repair the vehicle, mentioning that their priority was to keep costs down. SEVEN weeks later, the car was not fixed and I had no guarantee that it would ever be satisfactorily fixed. A BBB complain later, Hassel Volvo finally agreed to reimburse me. Considering that I paid insurance for two months, two inspections, three back-and-forth trips to Glen Cove from out of state, purchased missing parts for the car (armrest and owner manual), and had to rent a car for two weeks after my own car irrevocably broke down, I feel a $250+ compensation would have been fair customer service (and would have been worth a second star on this review)… but I learned my lesson and that is priceless. While Hassel Volvo seemed somewhat embarrassed by the situation (a sick technician), it still is bad business. It shouldn’t have taken seven weeks and a complaint to the Better Business Bureau to authorize a return. So, in conclusion: while my experience doesn’t appear to be the norm based on the reviews on this website, I would strongly warn against buying any used vehicle from Hassel Volvo or hoping to have them honor any warranty without a long, painful and very much futile fight. My advice: before choosing a dealership, check the Better Business Bureau’s website www.bbb.org (where five complaints have been filed against Hassel Volvo, by the way). Best of luck to you! More