Glen Cove Volvo

Back in November I had been interested in leasing an XC70. With about a month remaining on my (then) current lease, I had done the research, chose the packages I wanted and went to this dealership beca XC70. With about a month remaining on my (then) current lease, I had done the research, chose the packages I wanted and went to this dealership because of the proximity to my home. It was a quiet Sunday afternoon. I walked into the showroom and browsed around. I was greeted by David Cohen, who was helping someone at the time but assured me he would be right with me. So far so good. He was very pleasant and polite and was far from the "salesman" type (you all know the type I'm referring to). After a brief discussion of the car, I agreed to come back another day to go for a drive after sorting out some circumstances. A few days later I returned. We went for a drive. Pleased with the car, I was ready to make a deal. After putting the numbers together, he came up with a monthly payment (over $600). It was MUCH higher than what I expected. OK, nothing new, having leased several cars before, this is not shocking. I had then told him a price range that I would be comfortable with (note: my goal was to be fair and not low-ball since afterall, they have to make money). He then has to "consult" with his manager. This is the point where things went sour. The manager comes over, shakes your hand, sits down, and then the pitch begins and you're treated like a sucker who was born yesterday. Guys, with the whole "bring out the manager" routine, you're not re-inventing the wheel here. After he attempted to convince me what a "great deal" this was, I had been turned off and left. At a different dealership, I found the same car (options and conditions) to be $100 a month less. Today I am a proud owner of an XC70 that I got elsewhere (see review for Karp Volvo). The most unfortunate part of this story is that I really liked David Cohen and wanted to do business with him, but the manager (it was either the sales manager or the general manager) and his obnoxious strategy ruined the experience. More

Hassel Volvo made my process of buying my first car hassle less. I have only leased cars (2 Volvos: 01 S40 & 05 S60, and most recent a 08 Honda accord) and went in to test drive the new S60 which I lov hassle less. I have only leased cars (2 Volvos: 01 S40 & 05 S60, and most recent a 08 Honda accord) and went in to test drive the new S60 which I loved but was not in my budget. Frank the manager came up to my Dad and I and said I think I have a car that is perfect for you. I really wanted to be back in a Volvo for the security and peace of mind having AWD and the winter mode offers. He showed me an 07 S60 that had everything I wanted and more. Ann Marie was outstanding with guiding me on what would be the best financing plan would be for my current financial situation. I left feeling confident and excited! They treat you like family. Hassel Volvo for Life! More

Worth the 2 hour drive from CT to do business with these honest professionals. I have been driving Volvo cars for 20+ years and his is the second car I have purchased from Brendan Callender at Hassel Volvo. honest professionals. I have been driving Volvo cars for 20+ years and his is the second car I have purchased from Brendan Callender at Hassel Volvo. There are several dealers between where I live and Hassel, but I will continue to take my business there. I did not want a lot of options on my vehicle, which made it difficult to locate. Brendan stood by the price and ordered the car for me. It was delivered to me on time and exactly as I asked. Kudos and thank you to Brendan and Ann Marie. More

I have been buying and servicing my cars at Hassel Volvo in Glen Cove for over 10 years and I am very happy with the service I have received. The staff is pleasant and helpful and I feel like I can trust t in Glen Cove for over 10 years and I am very happy with the service I have received. The staff is pleasant and helpful and I feel like I can trust the advice i am getting when I bring my car in for service. More

I was car shopping for about a month before I purchased my new XC90 at Hassel Volvo. Everywhere I went, I was forced to play the back and forth dog and pony show with the sales person and the manager. I de my new XC90 at Hassel Volvo. Everywhere I went, I was forced to play the back and forth dog and pony show with the sales person and the manager. I dealt with manipulation, deceitfulness, and just plain bad salemanship in many dealerships across long island until I went to Hassel Volvo. Bernie was extremely professional and warm upon our introduction and both my wife and I immediately felt comfortable dealing with him. He didnt play the games and immediately had me sit with Frank the general manager to find a price that was suitable for both of us. Frank was nothing but courteous and professional from the moment we walked in the door as well. We went to Hassel on a busy Saturday and on crutches,yes on crutches, Frank made it a point to walk up to us to let us know that they were swamped and assured us we would be helped by the next available sales associate. That type of customer service and friendliness is what won us over at Hassell. Forget all the other dealerships and go buy your vehicle at Hassel with Bernie and frank. You won't be dissapointed!!! By the way, I dont want to forget to mention that the finance person I dealt with (Anne Marie) was also nothing but nice and accomodating. She was not pushy at all (like many of the finance managers in many other dealerships)and she truly worked to meet our needs. Thank you Anne Marie! Sincerely, Satisfied Customer from Seaford, NY More

IN ALL MY EXPERIENCED YEARS OF CAR SHOPPING, I HAVE NEVER IN MY LIFE HAD SUCH HONEST, COMPASSIONATE AND OVERLY FAIR SALESPERSON OR MANAGER. I WENT TO BUY A NEW CAR. IT WAS AN EXPENSIVE SPECIAL DESIGN CAR.. IN MY LIFE HAD SUCH HONEST, COMPASSIONATE AND OVERLY FAIR SALESPERSON OR MANAGER. I WENT TO BUY A NEW CAR. IT WAS AN EXPENSIVE SPECIAL DESIGN CAR.. THE REASON YOU MUST, BUY FROM HASSEL VOLVO IS B/C I HAD A PROBLEM WITH THE CAR THAT IS DUE EXCLUSIVELY TO AN INJURY I HAVE, NOTHING WHATSOEVER WRONG W/ THE CAR, ....W/O GETTING INTO TOO LONG A STORY, MY SITUATION WOULD HAVE RESULTED IN LAW SUIT AT ANY OTheR DEALER.... FRANK LEFT ME SPEECHLESS FROM HIS COMPASSION AND HANDLING OF THE PROBLEM. LOOK, ANYONE CAN BUY A NEW CAR AND GET A GREAT DEAL AND GREAT SMILES....AFTER ALL YOU ARE BUYING THEIR CAR! OF COURSE THEY TREAT YOU WELL. THE REAL TEST IS IF YOU HAVE A PROBLEM. I AM TELLING YOU, THAT NO MATTER WHAT, HASSEL VOLVO, WILL SOLVE YOUR PROBLEM, WIHT HONESTY, AND BEND OVER BACKWARDS TO MAKE YOU HAPPY. WHAT FRANK SAID, WAS, " I AM IN THE BUSINESS OF MAKING PEOPLE HAPPY. MAKING YOU HAPPY, IS MORE IMPORTANT TO ME THAN THE CAR." BUY YOUR VOLVO HERE, NOT ONLY WILL YOU GET BEST PRICING AND SMILES, IF YOU EVER HAVE ANY PROBLEM, NO MATTER HOW SERIOUS, I PROMISE, YOU WILL BE RELIEVED TO HAVE BEEN AT HASSEL. Laura S. More

There was no hassle with choosing Hassel Volvo! Everyone was friendly and helpful. For the first time in years, I bought a car without feeling rushed, degraded, or manipulated. The staff took the time out t was friendly and helpful. For the first time in years, I bought a car without feeling rushed, degraded, or manipulated. The staff took the time out to explain things to me and treated me as a friend as apposed to another business transaction. One thing that stood out to me was the fact that Hassel Volvo holds a dinner once a month to educate their owners on their vehicles and introduce them to their maintenance team so they do not feel like strangers when it's time for a service. It was an honor to do business with such a stellar team and hope to work with them again in the future! More

Details are the ones that count! Today I picked up my XC 90 at the service department after spending over $2,700 in parts and labor. The service rep definitely did a great job to make sure all the charges 90 at the service department after spending over $2,700 in parts and labor. The service rep definitely did a great job to make sure all the charges were taking care off but he did forget that the small details are the ones that make a difference. After the charges were taking care off he got my car and handed to me the keys but I think he forgot at least to check that my car was at least wiped in the outside or even in the inside after expending that amount of money. I am 100% sure that every single car dealership after expending that amount of money will do so. I mentioned to the service manager and he offered to wash my car but I needed to wait for 10 minutes at least. I do appreciate his wiliness to do so but to start he needs to train his service representatives better regarding details and to be a little more proactive specially that my car was ready since Thursday and they knew that I was picking my car on Saturday. This will be the last time I will bring my car over to your dealer for repairs or maintenance after expending so much money and poor customer care. Very disappointed!!!! More

Between me and Hassel Volvo, there are at least 6 other volvo dealers I could have shopped at. Hassel Volvo was located 40 miles away from where I live. In fact, the closest Volvo to me is only 5 minutes volvo dealers I could have shopped at. Hassel Volvo was located 40 miles away from where I live. In fact, the closest Volvo to me is only 5 minutes away from my house. Yet, I chose to buy at Hassel. For starters, their communication was amazing via email, text, and phone call. Any question I had was literally answered in minutes. My salesman, David Cohen, was always respectful and courteous. This was almost a "no-negotiation needed" deal as his original offer was quite fair. Even so, he matched another offer I obtained from my insurance company buying service without question. With regards to my trade-in, Hassel also offered me the most for my car. Everyone at the dealership who I worked with, including GM Frank and Finance speacilist Ann Marie, were truly a pleasure to work with. I have never had such a pleasant car buying experience thanks mostly to David Cohen. I highly recommend Hassel Volvo, specifically Dave Cohen, to anyone who is interested in buying car - Great dealership, Great salesman, Great prices!!! Marc D. More

Brendan was a pleasure to work with as well as the other team members. The salesman was prompt, courteous, and very easy to deal with. Low pressure sale. Because I bought this car from another state, coordi team members. The salesman was prompt, courteous, and very easy to deal with. Low pressure sale. Because I bought this car from another state, coordination was key to the transaction. I also appreciated the follow up call to see if everything went well including the 9 hour drive to Cleveland. I have recently had the car inspected here in my town and am pleased to say that the car passed the rigorous testing. I am glad Hassel Volvo upheld their reputation for selling quality vehicles and would recommend them to others. More