Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Glen Toyota
Fair Lawn, NJ
4,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
4,132 Reviews of Glen Toyota
May 13, 2020
I was appreciated for my Toyota friends help me on the issue of recall. especially in this pandemic season. may God bless each one of you and your business as well. issue of recall. especially in this pandemic season. may God bless each one of you and your business as well. More
by shengfulee
Verified CustomerEmployees Worked With
Nicole Willis, Ryan Christensen
May 13, 2020
I love the services offered and the order in which they take care of each individual appointments. From day one the services has been well taken care of take care of each individual appointments. From day one the services has been well taken care of More
by prentothomo
Employees Worked With
Bruce, Bruce Rosales
May 12, 2020
This service center is so organized. Customer service is phenomenal. The waiting are is peaceful. We are treated with courtesy and respect. Thanks for a job well done on our Highlander. phenomenal. The waiting are is peaceful. We are treated with courtesy and respect. Thanks for a job well done on our Highlander. More
by COZYCOMFORTHVAC2
Employees Worked With
Nicole Willis
May 09, 2020
The guys who helped me who was very helpful and should me all the car features. Very nice, understanding, all sales personal helped make the purchase! all the car features. Very nice, understanding, all sales personal helped make the purchase! More
by FORZAVIOLA2
Employees Worked With
Neil Dimaso
May 05, 2020
In this tough time with covid19 and social distancing, Neal did a great job understanding what I wanted and got me a good deal!!! I was very happy with how smoothly the whole deal was done a few emails ba Neal did a great job understanding what I wanted and got me a good deal!!! I was very happy with how smoothly the whole deal was done a few emails back and forth and in a couple of hours we had a deal and I’m driving a new Tacoma!!!l More
by PROJOHN319
Employees Worked With
Neil Dimaso
May 05, 2020
Good place for oil changes and checkups. Average service wait time is approximately 90 minutes, based on the 3 times I've been there. Pricing is reasonable as well. wait time is approximately 90 minutes, based on the 3 times I've been there. Pricing is reasonable as well. More
by Alex
Employees Worked With
Ryan Christensen
May 05, 2020
Scheduling was so easy and efficient. Staff st service center was friendly and helpful. Time spent was less than an hour for first time oil change. So happy I chose Glen Toyota for service! center was friendly and helpful. Time spent was less than an hour for first time oil change. So happy I chose Glen Toyota for service! More
by donna
Employees Worked With
Nicole Willis, Bruce Rosales, Ryan Christensen, William Hughes, Richard Jennings
May 02, 2020
SERVICE Staff is always professional and helpful. Service is done in a timely manner. Have been a customer since the purchase of my car 11 years ago. I can Staff is always professional and helpful. Service is done in a timely manner. Have been a customer since the purchase of my car 11 years ago. I can trust Glen Toyota. More
by beldeen
Employees Worked With
Ryan Christensen
May 02, 2020
I have to say the guys were great .They went out of there way to answer all your questions and were very patient with everything . I had a quick and easy experience leaving the dealer with my new truck. way to answer all your questions and were very patient with everything . I had a quick and easy experience leaving the dealer with my new truck. More
by SJ01947
Employees Worked With
Neil Dimaso
May 01, 2020
The job was done fine however I was very surprised at the price and attitude of your staff at Glen Toyota at Fairlawn to simply get an oil change and tire rotation. My 2015 Chevy Silverado V surprised at the price and attitude of your staff at Glen Toyota at Fairlawn to simply get an oil change and tire rotation. My 2015 Chevy Silverado V8 synthetic oil change and tire rotation is 40$ cheaper at Paramus Chevy then my wife's 4 cylinder Toyota rav 4. Upon asking if there were any discounts or coupons available I was meet with disdain and passed off to another member of your service department. After asking the same question I was shot down pretty quickly and reminded of the Toyota protocol. Task oriented staff vs. empowered staff. That shows me that your staff has no understanding of customer retention and the importance of gaining and maintaining a solid customers base. This was my first experience at Toyota Fairlawn and especially during a time like COVID where customer retention and satisfaction should be the number one priority. I was highly frustrated leaving and will definitely be leaving a poor review. - warm regards More
by Cory
Employees Worked With
Ryan Christensen
