Glen Toyota

It was just ok. I brought my car in for a routine maintenance (oil change, tire rotation, etc.) at 8 AM. When I brought it in, they told me it would be a couple hours I brought my car in for a routine maintenance (oil change, tire rotation, etc.) at 8 AM. When I brought it in, they told me it would be a couple hours so I decided to go home and wait, at this time the attendant told me it will be ready by 12. Noon came and went at at 1230 I called to check on the status of my car. At this time, my attendant was out to lunch so the lady who took my call was unable to check on the status without him. She took a message and said he would call back when he returned at 1. Around 1:20 still no word so I tried calling back again. It took me 3 times to call because the first 2 times, it went to voicemail and i did not want to leave a message at this point. Finally, I got through and after being put on hold for a few minutes my attendant was finally free to talk. He mentioned they had just started my car (so much for it being ready at 12) and that it would be ready at 2. I went to pick my car up at 2 and had to wait an additional 30 minutes. At this point I had seen the manager who apologized and made sure things got finished in a timely fashion. This has never happened to me before so I was a little upset and disappointed with this service center. More

Service Professionalism Great personnel staff the Service Center. Nicole remembers the names of regular customers and believes in Service with a Smile!! I trust the profess Great personnel staff the Service Center. Nicole remembers the names of regular customers and believes in Service with a Smile!! I trust the professionals at Glen Toyota. More

Very friendly staff, service done questionable Staff is so friendly and helpful makes up for service errors somewhat. Bruce is very nice and knowledgeable . He always addresses my concerns and corr Staff is so friendly and helpful makes up for service errors somewhat. Bruce is very nice and knowledgeable . He always addresses my concerns and corrects them when brought to his attention. More

thanks a lot to Nicole Willis help to my Venza. great job. my 2009 Corolla's painting issue was still hanging for about 3 months. I am not happy about that. hope to get solved doon... Mike help me to file repo my 2009 Corolla's painting issue was still hanging for about 3 months. I am not happy about that. hope to get solved doon... Mike help me to file report and I understood he was absent by accident then Jason help to followup. I got no updates info from them at all. I am looking forward to have answer soon. the Toyota Corolla white paint issue got so bad - worse and worse every day. again hope to get this paining problem solved very soon. More

Very good It was very good even though it took 2 1/2 hours to do it was a pleasant experience. Salesman was helpful and friendly and understood everything we w It was very good even though it took 2 1/2 hours to do it was a pleasant experience. Salesman was helpful and friendly and understood everything we wanted in our new vehicle. More

All around fine experience. Bill my service rep was courteous and knowledgeable. The new service center I very nice and comfortable. Have bought four new cars from Glen over Bill my service rep was courteous and knowledgeable. The new service center I very nice and comfortable. Have bought four new cars from Glen over the years. More

Good service and clean facility Very good!clean and curtious,very convenient, good reception, knowledgeable staff, comfortable waiting area, price was fair, Bruce is very attentive a Very good!clean and curtious,very convenient, good reception, knowledgeable staff, comfortable waiting area, price was fair, Bruce is very attentive and always willing to help you out. More

Excellent customer service They take care of you and work with you to help the issue with your car you might have where other toyota dealers fail to. They take care of you and work with you to help the issue with your car you might have where other toyota dealers fail to. More

Best car buying experience ever!!! best car buying experience to date...keep in mind it’s not a fun process for me...process was quick, comfortable and I didn’t feel I was being scammed best car buying experience to date...keep in mind it’s not a fun process for me...process was quick, comfortable and I didn’t feel I was being scammed as I’ve had while purchasing vehicles in the past. No pressure felt...no expensive add-on’s or mystery fees...would def purchase from here again... More