
Glen Toyota
Fair Lawn, NJ
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4,132 Reviews of Glen Toyota
The service manager really puts an effort to fix all issues. I would rate the service manager a 5. After arriving at the dealership and dropping off the car at the bay. I will need to walk into the serv issues. I would rate the service manager a 5. After arriving at the dealership and dropping off the car at the bay. I will need to walk into the service advisor area. I stood there for a minute of so with nobody directing me where to go. Advisors were talking to each other and ignoring me. I would rate this part as a 2. As a customer I don't feel the love. Service advisor. Service was as expected. Therefore he is rated as 3. I never felt he provided above and beyond service. There was an issue after the car was given back to me. I noted the issue and the service manager immediately attended to the problem. Therefore overall service is 5. I'm a customer care advisor consultant expert by trade. If you require additional feedback I am available anytime to discuss. More
My personal review of the service on my 2006 Camry revealed a wrong diagnosis by the assigned mechanic. After listening to my complaint , Bill Hughes and Joey Croce, Service Manager paved the way for revealed a wrong diagnosis by the assigned mechanic. After listening to my complaint , Bill Hughes and Joey Croce, Service Manager paved the way for the correct and necessary servicing of my Camry: installation of a new radiator. More
I was there to gave a key made. There was an issue and I left very unhappy. Bruce went above and beyond to accommodate me. He is the reason I give a positive rating. There was an issue and I left very unhappy. Bruce went above and beyond to accommodate me. He is the reason I give a positive rating. More