Glen Toyota

Poor communication I took my 2017 Highlander in because it was making a whining noise while driving. When I took it in, I insisted on taking it for a ride with the tech. I took my 2017 Highlander in because it was making a whining noise while driving. When I took it in, I insisted on taking it for a ride with the tech. He heard the noise right away. He told me that he had to contact Texas because when he hooked it up to the computer, it did not show anything. I received a call two days later telling me that Texas advised them that they wanted to change the transmission on my vehicle that had 6,000 miles on it. I was also told that the transmission was backordered and did not know when it would be in. I took my Highlander down to the dealer because the noise was getting worse and I picked up a Rav 4 loaner car. It ended up being a month before the part finally came in. I just received very poor communication from my service writer (Natalie) and the service manager (Jeff Forkins). Very unhappy as the way I could never get either one on the phone when I called. More

Thanks for a great Service! The service was quick, great job by the staff. Thank you very much for making this trip so effortless and highly efficient. I will definitely recomme The service was quick, great job by the staff. Thank you very much for making this trip so effortless and highly efficient. I will definitely recommend Glen Toyota to friends and family More

I would give a 10 to Frank Aversa. Frank Aversa was a pleasure to deal with. I highly recommend him. Michael Finn, however, was a typical car salesman pushing papers in front of us to Frank Aversa was a pleasure to deal with. I highly recommend him. Michael Finn, however, was a typical car salesman pushing papers in front of us to sign without explaining their content. He did not tell us we were agreeing to almost 2 thousand in additional charges. We felt he was not honest. More

excellent as always Wonderful...from pulling in until I left. Check out women a little too chatty but sweet. That's all but its making me write more. ... Wonderful...from pulling in until I left. Check out women a little too chatty but sweet. That's all but its making me write more. ... More

Nice Car, long wait Went in to view cars and bought one. It was a good deal. But the wait was excruciating. Hardly any communication after the purchase. Sitting in the de Went in to view cars and bought one. It was a good deal. But the wait was excruciating. Hardly any communication after the purchase. Sitting in the dealer for nearly 3 hours. More

Easy buy To summarize, this is the 4th car I purchased with this dealer and I intend on coming back here again plus I recommend it to my friends and family To summarize, this is the 4th car I purchased with this dealer and I intend on coming back here again plus I recommend it to my friends and family More

Very kind and attentive. The center was clean, the person who handled my case was very kind and attentive. I will be visiting this center again for future appointments. The center was clean, the person who handled my case was very kind and attentive. I will be visiting this center again for future appointments. More

Evelyn’s Venzs My service advisor, Ryan Christensen, was so courteous, helpful & accommodating. He looked for a loaner car for me to use while my car was being servi My service advisor, Ryan Christensen, was so courteous, helpful & accommodating. He looked for a loaner car for me to use while my car was being serviced. The waiting area was clean and the coffee (which was good) & bagels were a treat to my “breakfast hunger”. The service performed on my car was also great. I love the service in this dealership. More

Best care and naintenance I'm always bring my car to Glen Toyota because they all are well trained professionals. It is like vehicle hospital rather than service center. I'm always bring my car to Glen Toyota because they all are well trained professionals. It is like vehicle hospital rather than service center. More

10 K service Service center is clean as comfortable. Staff are friendly and helpful. The only problem I had was a previously had asked them to order a part for me Service center is clean as comfortable. Staff are friendly and helpful. The only problem I had was a previously had asked them to order a part for me as t never happened. Then in preparation for that visit, I asked them to order it again and have available that day so I could get it and it wasn’t in yet so I had to go back another time and this time with children in tow on a very busy Saturday at the center. Otherwise they are great. More