Glenbrook Dodge Chrysler Jeep Fiat

I had previously written a glowing review of the salesperson and the experience we had at this dealership. I now have to retract that review. It's a shame they have a way of blaming their customer salesperson and the experience we had at this dealership. I now have to retract that review. It's a shame they have a way of blaming their customers for not taking care of their job. A downpayment was mentioned to us the night of the sale. The whole transaction went through and we weren't asked to pay. We figured they didn't need it after all. Now, after waiting 4 weeks for our paperwork and several phone calls, they decide they need the downpayment before they will even release the paperwork for the title. Further, when I emailed the salesperson regarding the way it was handled, it was compared to stealing and being dishonest. I don't do business with people who have awful customer service. They didn't get the paperwork correct. We had no clue they were holding the paperwork since we were continually told by the salesperson and finance everything was fine. Run the other way people! The reviews you have read here are true. It's not worth the extra hassle. I think Dodge needs to know the reputation they are gaining from people who act and treat their customers this way. More

I spent a morning calling every Fort Wayne dealership I spent a morning calling every Fort Wayne dealership that carries new minivans. I was looking for a lease with a specific payment I wanted to b I spent a morning calling every Fort Wayne dealership that carries new minivans. I was looking for a lease with a specific payment I wanted to be at or below. I found out very quickly that my number may be unrealistic. I called Glenbrook Dodge and spoke with Jared and was told that he would speak to his finance manager and get right back to me. He did get back to me very quickly with a low payment on a loaded Town and Country. We came in that day and had several colors to choose from. Financing was no problem and they even had a little room to keep the kids entertained w/ crayons and a TV while we signed paperwork. My family and I have been LOYAL Volkswagen owners and Vorderman customers for many years, but I have to say that the deal I got at Glenbrook Dodge was tons better than what Vorderman was able to offer us on the Routan. More

Nate was extremely courteous and informative during the service. He kept me informed of service progress during my wait. He also suggested doing som additional sevice I need but was not aware of when I bro service. He kept me informed of service progress during my wait. He also suggested doing som additional sevice I need but was not aware of when I brought my Dodge Journey in for service. The Dodoge Journey transmission is performing the best that I have experienced since I bought the vehicle. More

We started looking for a mini-van a week ago and didn't plan on getting one this soon. We looked at Glenbrook Dodge first and test drove 3 vans with Susan Carver. We only looked at one other dealer and cam plan on getting one this soon. We looked at Glenbrook Dodge first and test drove 3 vans with Susan Carver. We only looked at one other dealer and came right back to Glenbrook because of their huge selection and great service. We don't like to be pressured into buying and Susan did not pressure us at all. She worked with us to decide new or used, color, options, etc. She helped us find the right van and worked hard with us and with management to get a great price on a 2011 Town & Country that we liked. We are very happy with our purchase. I'd have to say it's the best experience i've had purchasing a vehicle. More

Matt Reid was a no pressure salesman which was great. He listened to what we were looking for in a car and explained all pricing and options clearly. He was especially helpful after the sale helping set up listened to what we were looking for in a car and explained all pricing and options clearly. He was especially helpful after the sale helping set up appointments for simonizing and window tinting and hooking us up with a rental. I would highly recommened Matt. More

I wanted to trade my 2005,my mom had a great experience ,referred me to Glenbrook Dodge Chrysler.I called on phone spoke with Matt Reid,advised looking for great deal on new car and had 2005 trade,he said ,referred me to Glenbrook Dodge Chrysler.I called on phone spoke with Matt Reid,advised looking for great deal on new car and had 2005 trade,he said come on in.I drove a 150 miles one way on Halloween,Matt and Glenbrook Dodge Chrysler delivered more than I expected.I love my 2011 Chrysler 200.I have told everyone I met.I have work for Honda 4 years and they did not come close nor did Toyota or GMC .The professionalism and attention to details was unbelievable.I and my family are customers for life.I even received a birthday card from Matt ,on November 4,my 50th birthday.WOW ! More

This is my 2nd time buying from this dealership both occasions have been an extremely positive experience. There Team works hard for your business and even harder to retain it. I sent them on a mission occasions have been an extremely positive experience. There Team works hard for your business and even harder to retain it. I sent them on a mission to find a certain vehicle regarding options, color, and at the right price. All 3 stipulations were met and I am now driving it. Sean our salesmen was more like a friend rather than a car salesmen. You have to like who you buy from and I gurrantee you will like the people at Glenbrook. You receive a A+ from our family and when we are back in the market we will be back. Thanks More

My family and I came to Glenbrook Dodge looking for another vehicle. Chris Pongraz approached us and was very friendly. We ended up purchasing a vehicle that was recently traded in. During our experien another vehicle. Chris Pongraz approached us and was very friendly. We ended up purchasing a vehicle that was recently traded in. During our experience with Glenbrook Dodge all the staff were friendly and made us feel like home. Great Job to all the staff at Glenbrook Dodge! More

I was very impressed with Nick. If I could rate salesman, he would get a score of 10. He was very friendly, straight forward, honest, very helpful, and not pushy. He is the best salesman that I have dealt wi he would get a score of 10. He was very friendly, straight forward, honest, very helpful, and not pushy. He is the best salesman that I have dealt with in years. We love our new dodge caliber. I liked how they gave you different options on financing. You do not normally see that anywhere else. I felt that he went above and beyond as a salesman. More

Jacob helped me find what I wanted. We worked out a deal. I drove off the lot with my 2006 Jeep Grand Cherokee. Simple, relatively hassle free, and willingness to work with you mad this a pleasant or deal. I drove off the lot with my 2006 Jeep Grand Cherokee. Simple, relatively hassle free, and willingness to work with you mad this a pleasant ordeal. More