Glenbrook Dodge Chrysler Jeep Fiat

The sales process was fast and transparent. Trish was excellent in setting up the appointment and following up afterwards. Dave was absolutely great to work with. From that standpoint, I'd abso Trish was excellent in setting up the appointment and following up afterwards. Dave was absolutely great to work with. From that standpoint, I'd absolutely refer others to you and return myself for future purchases. However, I did have a few frustrations upon returning to the dealership (after hours) to drive the car home, which would also enter into the equation as to whether or not I'd recommend to others purchasing a used car from you. 1. The gas level wasn't filled. In fact, it was barely above empty. Maybe this is to be expected in this industry for the sales of a used car, but I was still surprised and disappointed by this considering it's a small gesture for a sizable purchase. My feeling is this is an indication of less than ideal customer service 2. The car was filthy inside, supposedly after being cleaned post transaction. There's large food items stuck to various parts of the interior console area (in plain sight), grime stuck to other parts around the seating area, etc. Again, I had mentioned that it wasn't a big deal if the car was cleaned before I took it home, but if the service said it'd be cleaned, that set the expectation for me that it would be. So, again, it's something I can do at home with little inconvenience, but I'm still just a little disappointed it wasn't done better. 3. Dave transparently communicated to me that the car is sold As Is and there are a few broken items to consider. So, these comments are more of, again, a representation of the pattern of basic customer service I received, not from the sales team, but more from your service department. Several small items are broken that I'd think a service department should've taken care of prior to a sale taking place (e.g. the radio doesn't pick up AM/FM signal, the glove box hinge is broken, ABS and traction control lights indicate a possible issue mechanically, etc.) All-in-all, the flexibility in negotiating a fair sales point for a vehicle from a single owner and with only 52K miles on it (albeit 11 years old and having been in a previous accident) was ultimately all I was looking for since it'll primarily be driven by my son as his first vehicle. Had the three items above been taken care of better, I'd have walked away from this transaction amazed by your team's customer service and thrilled with the transaction and much more willing to refer you to others. Those three items left me far less than delighted by the customer service in general (again, not the sales customer service...that's 5 out of 5 stars). More

Great with not feeling pushy. Got what so needed and so will be referring others. Got what so needed and so will be referring others. More

William Wallace was a pleasure to work with. I was immediately greeted with a smile. He explained everything to me in language I could understand. Thank you William I was immediately greeted with a smile. He explained everything to me in language I could understand. Thank you William More

Beau made my first time car buying experience seamless and stress free! He helped me find the perfect vehicle for me and I cannot express how smooth the car buying process was. Already looking forward to and stress free! He helped me find the perfect vehicle for me and I cannot express how smooth the car buying process was. Already looking forward to working with him again in the future! More

The people were very helpful, offered a fair amount for our trade in, and made the purchase quick and easy. our trade in, and made the purchase quick and easy. More

Braxton was awesome, we placed a order for a new Jeep months ago. He came in on his off day and took care of me in a great time. months ago. He came in on his off day and took care of me in a great time. More

Good cars and nice people. Romero was really helpful and cool. I’m happy with my purchase. Romero was really helpful and cool. I’m happy with my purchase. More

Dealer sold me a faulty car for way too much. Now having to put a new engine in and fix other broken parts. I was asking if there was anything wrong or faulty, he just kept ignoring it and said i Now having to put a new engine in and fix other broken parts. I was asking if there was anything wrong or faulty, he just kept ignoring it and said it was nothing to worry about. I was in desperate need of a car so should have watched the red flags and didn’t. The whole time we were checking out the car he kept smoking cigarettes and acted like he did not care. Now i’m stuck with a car that will not even start, and it hasn’t even been a year since I got it. More

I would recommend Glenbrook if you’re searching for a good vehicle, Braxton came and helped us right away and got us in and out!! good vehicle, Braxton came and helped us right away and got us in and out!! More

Brook was amazing, funny, knowledgeable, and catered to my every want and need. He made sure I got the best deal possible and drove away happy! my every want and need. He made sure I got the best deal possible and drove away happy! More