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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
298 Reviews

298 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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August 05, 2015

Red Light I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to q More

by Brian service dept
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service department
Aug 07, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for leaving us your review. We are thrilled that Brian was able to take care of you. He is a great asset to our team. We are happy to hear that you were pleased with the service you received from Glenbrook Chrysler Dodge Jeep Ram. If there is anything more that we can do please come back and see us again. Take care! Best, Matt McKibben | GM

July 15, 2015

Excellent personal attention and friendly faces! I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted More

by CommProf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Dodd
Jul 16, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We are truly grateful for this awesome review! We are thrilled that Becky was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook and follow us on Twitter for service specials! Best, Matt McKibben | GM

July 13, 2015

Rattle in the Dashboard of our Journey I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was More

by ron2523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Dodds, Brian Marshall
Jul 14, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Ron and Jackie, thanks for your kind words! We appreciate Brian, Becky as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and we hope to serve you again in the future! Best, Matt McKibben | GM

June 15, 2015

Becky's awesome service!! I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper wor More

by boon52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Dodds
Jun 16, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Pam, thank you so much for the wonderful review of your experience. Becky is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers. Thanks again for your business. We will be there for you for many years to come. Best, Matt McKibben | GM

June 02, 2015

Verizon said I had phone directory issues not their problem? Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a More

by Eric Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
May 17, 2015

Good Job Guys Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thank More

by Eric Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
May 18, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks Eric for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Matt McKibben | GM

May 13, 2015

Damaged auto Damaged my jeep oil pan drain plug Then service manager had this hair brained idea that corrosion caused the damage will never have service work don More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Pongratz
May 04, 2015

Customer Service Experience On April 28, 2015, my experience with Brian, the Service Manager, was excellent. I had my 2014 Dodge Journey in for service and Brian took care of a More

by ron2523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in Service
May 05, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks for your outstanding review, Ron! I'm very happy to hear that Brian was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Matt McKibben | GM

May 04, 2015

Oil Change & Tire Rotation I love the quick convenient service that you get at Glenbrook Dodge. I went on a Saturday afternoon, an hour before closing, and they were able to get More

by Thickmix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Bahena
May 05, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for sharing this great feedback with us. We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Matt McKibben | GM

April 09, 2015

New Tires Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set More

by ron30303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds, Service Advisor