Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Lied to....Charged for work that was covered under warranty 2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have be 2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have been put on it and wheels have been balanced twice....no sorry now its a 3rd time. When i picked up the truck on Friday Brian Marshall informed me that i would have to pay for the balancing...he said that warranty wouldnt cover the repairs....I called Chrysler customer service and there was no record of him ever calling. I worked at a dealership for 15 years and i know how it works.... Warranty claims are lots of paper work and warranty doesnt pay as much as customer pay.....so it was never turn in. I drove 9 miles and the tire pressure monitoring light came on and the truck shook worse than before and Brians claim was that it was done wrong the 1st time..... Then my truck sat in service all day monday and Brian said he would call and NEVER did...... we have lost the meaning of what true customer service is More

Oil Change At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well inform At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well informed! More

Damage to vehicle - Threats for holding accountable The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son a The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son and I took our car to the dealership for a routine drive train inspection. After the inspection, they offer to wash the car and I accept. We then leave the location and drive less than 1/4 mile to Sports Clips for my son's hair appointment. Upon exiting the car and going towards the Sports Clips front door we pass by the hood of the car and my son asks "Where did those scratches come from?". There were some light scratches and some deeper marks through the clear coat. These were not there prior to having them work on the car. I immediately take photos and after the appointment we go directly back to the dealership to inform them. A young lady named Ms. Murphy took photos as well and denied that it was them. She gave me the Service Managers card (Brian Marshall) and told me that he would contact me and might want to inspect the damage. He never contacted me. I had to make contact with him. The matter then escalate to the Service Director (Daniel H. Bailey) who has been rather belligerent and absolutely uncooperative. He has denied the facts and has denied that they did any damage. I have continued to hold them accountable and have launched some social media campaigns regarding this. The dealership has removed posts from Facebook and blocked me for sharing my story. Dan Bailey even went so far as to tell me that he has "blacklisted" us in the Dodge service database so that we may no longer receive service or RECALL repairs at any DODGE location. They have an "F" rating with the BBB and a warning. I have done some research and have found that this is not the first incident like this and Dan Bailey has a history of terrible customer service and this type of response to customers. More

This is Why: My husband took our new 2014 Grand Caravan in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. It looks like their employee that worked on it grazed the wall of the service bay or something. When I called to tell them about it, I was informed by Tabitha Murphy that they would not be liable for it. You don't expect to take your vehicle in to have something fixed and come away with a completely new problem. And, on the work order for the warranty work was an ad for their body shop. What a slap in the face! I spent half an hour trying to get the service manager on the phone, and ended up just leaving my name and phone number. I don't expect to ever get a call back. We will not be going back there. Even if they would now offer to fix it for free, I'd rather pay someone I know will respect our property to fix it right. We were planning to do all of our maintenance with them, but now they have lost our business permanently. More

I am impressed! Roger Ake set me up with an an appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hou appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hour and 40 minutes. The vehicle was repaired perfectly, they didn't get it dirty ad everyone I dealt with was very friendly. They were extremely busy but they came through with flying colors. I dread taking a vehicle in for service because of past bad experiences ( not at Glenbrook Dodge ). They made my day. I could not be happier! Thank You! More

I want to say thank god for a dealership like this!!! to make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company wh make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, "we'll call you back when we can get to you" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals) and the next time I'm in the market for a new vehicle, I'll be sure to shop here first. Thank You Larry Wolthuis More

Nate was extremely courteous and informative during the service. He kept me informed of service progress during my wait. He also suggested doing som additional sevice I need but was not aware of when I bro service. He kept me informed of service progress during my wait. He also suggested doing som additional sevice I need but was not aware of when I brought my Dodge Journey in for service. The Dodoge Journey transmission is performing the best that I have experienced since I bought the vehicle. More

September 9th, First time customer, I had an appointment at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told m at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told me he would get me in within the hour. That seemed a long time since I had an appointment but I waited. At 2:10 my car had not been taken in and Paul said that a lot of cars came in just after mine so it was taking longer than he thought. Again, I had an appointment and they came in after me. At 3:00 I was ready to just go get my car and leave because I had to pick up my kids from school at 3:30. I was told they had just put my car up on the lift and were writing up the estimate. Meanwhile, a used oil reclamation truck pulled up and blocked the exit to their shop. Despite pleading with the driver, he would not move the truck until he was finished (another 15 min later). I’m in telling Paul I have to leave because my elementary school kids are going to be standing outside alone waiting for me and all he can say is, “What do you want me to do about it!” On top of that, he leads me to the checkout window where I’m presented with a bill for 50 bucks just for a quote and nobody ever said anything about charging for a quote. In addition: When I first arrived, Paul noted 3 very tiny window chips and said they could fix those and turn a claim into my insurance at no cost to me. I called my Allstate agent to see if it was covered. Agent said he wants to see the chips first because several dealers have been submitting unnecessary claims. In fact, in the subsequent two and one half HOURS (2 ½) that I waited for my car, nearly every customer that I saw come to the check-in area had chips that supposedly needed to be fixed. I told Paul that my agent said not to do it. Paul said they would do it anyway because it really did not cost them that much and he would put it thru to see if they would pay the claim anyway. Paul said a separate company would call me to verify that I was satisfied with the work and I should tell them yes. Amazingly, after being there 2 ½ hours, they did not even get to the window chips but I did receive the call from the separate company to verify that I was happy with the work they performed. I told them no work was performed and recounted this story. Overall I am extremely dissatisfied with Glenbrook Dodge. More

I had attempted to get it serviced with another local dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor s dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor service at the other dealer (where I purchased the vehicle) led me to Glenbrook Dodge for my fist experience with them. My vehicle issue was complicated and the service staff at Glenbrook Dodge communicated well with me and kept me updated as they searched for the part they needed successfully (it was a unique part). Justin Abbott was a wonderful service advisor. From my first contact via phone with Justin, I knew I was taking my vehicle to the right place. Justin was friendly, prompt, provided me with full and accurate details about my vehicle's needs, and was an excellent service provider. All of my concerns with my vehicle were addressed and all of the employees were friendly and helpful. I will only be taking my vehicle to Glenbrook Dodge for service following my outstanding experience. A true testament to my experience is that I will be driving from over 1.5 hours just to receive future service with Justin and the staff at Glenbrook Dodge. I highly recommend them! More