Glenbrook Hyundai - Happy Car Store

Adrian did a great job on the sale of both of our vehicles we purchased vehicles we purchased More

They took care of my maintenance and got the parts for the recall in a very timely manner the recall in a very timely manner More

Our salesman, Ken Holden, was very kind and helpful throughout and beyond our vehicle purchase. throughout and beyond our vehicle purchase. More

The service was excellent due to great communications and workmanship! It was a great experience. workmanship! It was a great experience. More

Great sales department experience. No pressure everybody seemed very sincere and I enjoyed my purchase. I have used their service department since then several times and it's a wonderf No pressure everybody seemed very sincere and I enjoyed my purchase. I have used their service department since then several times and it's a wonderful service department that doesn't try to upright a whole bunch of things that you don't need. The courteous they're prompt the cars clean you will not be disappointed. More

Gavin and the entire dealership made the process easy, professional, and stress-free. We love our new Hyundai Tucson premium. professional, and stress-free. We love our new Hyundai Tucson premium. More

I went in for my free oil change and tire rotation. It was the first one for this car. All was good. They did the work in a timely way plus washed my car for free which I appreciated. It was the first one for this car. All was good. They did the work in a timely way plus washed my car for free which I appreciated. More

We have purchased 4 cars from Glenbrook Hyundai. We always happy with their fast, friendly service when it comes to purchasing and maintainance. We always happy with their fast, friendly service when it comes to purchasing and maintainance. More

I’ve generally had a positive impression of Hyundai Motor Company as a brand, but my most recent service experience at this location has completely changed my perspective. From the beginning, communicatio Company as a brand, but my most recent service experience at this location has completely changed my perspective. From the beginning, communication was poor. My service advisor was condescending and rarely provided updates—I had to initiate nearly every follow-up myself. My vehicle required a repair that involved disconnecting the battery, yet while I waited nearly a week for the part to arrive, the battery was not disconnected as expected. Again, I had to reach out just to confirm whether the part had even come in. When my daughter picked up the car, it would not start. The dealership jump-started it and still allowed her to leave. That same evening, the alarm system began malfunctioning, and by the next day, the car would not start at all—leaving her stranded at school. Before bringing my vehicle in, I had already verified with multiple mechanics that the battery was in good condition. After this incident, the battery had clearly been drained. When I contacted the dealership to address these concerns, I was met with a dismissive attitude. I was told their senior technician “would not have done that,” and my concerns were essentially brushed off. After providing additional details and attempting to follow up, I received no response. I ultimately took my car to a trusted local mechanic in Fort Wayne. Not only did they correctly diagnose the issue, but they also fixed it in under 10 minutes at no charge. This was especially concerning, as I had previously been told by this dealership that the repair would cost approximately $850- work that was not actually needed. (They were willing to "waive" labor costs as they clearly knew it would take 10 minutes). After I declined and left a review on Google, they happened to find another solution but again- an honest and trustworthy company has already taken care of it. Interestingly, after I left a negative review, they all of a sudden found another way to fix it which was much cheaper, yet the other honest and reliable shop had already done it- again, for free. Based on this experience, I cannot recommend this service department. While I’ve respected Hyundai in the past, the lack of accountability, poor communication, and questionable service practices at this location have led me to reconsider future purchases altogether. More

Fast professional service. What else could I ask for? I need to use 6 more words. What else could I ask for? I need to use 6 more words. More