Glendale Chrysler Jeep Dodge Ram

Easiest car purchase ever! I can’t say enough about my experience at Glendale Kevin and Jim walked me step-by-step through a purchase basically done online since we lived close I can’t say enough about my experience at Glendale Kevin and Jim walked me step-by-step through a purchase basically done online since we lived close to two hours away when we showed up at the dealership everything was ready to go like they said it would be a few signatures and we were back out the door which was amazing having three kids in tow with us. We are in love with our 2018 dodge Caravan it seems to be the perfect fit for our family of five. More

Out of town customer I bought a Jeep Grand Cherokee Summit from Keith and John Hanna over the internet. I live in Florida and decided to fly to St. Louis to pick up the ca I bought a Jeep Grand Cherokee Summit from Keith and John Hanna over the internet. I live in Florida and decided to fly to St. Louis to pick up the car. They had everything ready for me and made the whole deal VERY smooth. All These guys were GREAT!!! More

Jeeo Wrangler Purchase I got referred to Glendale Chrysler from a client and I am glad he referred me to Steve Hemenway. Steve did a nice job as was patient with me through I got referred to Glendale Chrysler from a client and I am glad he referred me to Steve Hemenway. Steve did a nice job as was patient with me throughout the process. I wanted to work with a dealer close to me and glad it worked out. More

Above and Beyond When they said that they wanted to earn your business they really meant it. From our saleman, Kevin Dilthey to the business manager, Jim Welch, the w When they said that they wanted to earn your business they really meant it. From our saleman, Kevin Dilthey to the business manager, Jim Welch, the whole process was professional and without any drama. I would definitely recommend this dealership. More

BUYER BEWARE!! FALSE ADS/FRAUD = YOUR LOSS BUYER BEWARE!! We bought a 2017 Chrysler Pacifica back in October 2017 and everything seemed to work out fine. After a few negotiations and several BUYER BEWARE!! We bought a 2017 Chrysler Pacifica back in October 2017 and everything seemed to work out fine. After a few negotiations and several add ons, we felt we had everything we desired in our new family van! Unfortunately, the sales reps and the Glendale website falsely advertised ALL Chrysler Pacificas as having full towing capacities of 3600#. There are actually very few models that are equipped with the full towing capacity, and unless the vehicles comes with the factory tow package installed, the tow capacity is only 1500#. This was a huge setback for us and completely changed the future vacation plans we envisioned for pulling pop up campers and jet skis. We brought the false ad towing capacity issue to the attention of the sales managers in February 2018 when we started to look at installing our trailer hitch. They offered to upgrade us to a new 2018 model with the factory tow package. We were in agreement that we should cover the difference for the tow package, however, they wanted us to pay for the depreciation of our vehicle which only had a few thousand miles on it. I understand the cost of depreciation, but when the dealership website and the sales reps all falsely represent a vehicle, that’s not my responsibility. After denying their ridiculous request to cover depreciation for a fraudulent sale, the sales managers offered a temporary rental agreement which would allow us to use a loaner with a tow package as needed. When we asked for something in writing, they scoffed because that would require them to get legal dept involved. When we asked them how they would honor this makeshift remedy if they left the dealership, they said, “Trust us. We are like furniture here.” When we asked them about how many times we could use this, they just said to call in advance and see if they have something. When we advised we planned to keep this vehicle for 10 years, they immediately rescinded the offer as they felt that 2 years was more than adequate. This was just a feeble attempt to try and salvage a fraud issue and they had no intention of making amends. I was appalled by the lack of accountability that Glendale showed throughout the process. The sales manager at one point told me I understand your frustration with the issue but we won’t do anything about it. I was even more upset with the fact that the dealership still uses the same advertising tactics after I brought this to their attention months ago. I have also called them in recent months to inquire about towing capacities for Pacifica models and they will still sell you on the idea of every single one having a 3600# towing capacity. FALSE! The Missouri AG responded to my claim with follow up from the sales manager, and their stance was to deflect any responsibility to Chrysler as they said they control the info on the website. Unfortunately, each Chrysler dealership is independently owned and operated and so Chrysler doesnt get involved with dealer sales issues. Chrysler corporate offered us an MVP Alternative Transportation Contract as a good faith effort for customer satisfaction. Although it’s not a solution for the issue at hand, it was at least an attempt to savor some sort of consumer confidence in the brand. Regarding Glendale’s notion that Chrysler controls their website advertising, I don’t buy it! There are many other Chrysler dealers that I have since talked to and reviewed their websites that don’t include the same scope of false information regarding their vehicles. Glendale is in the business of car sales - whatever it takes. FRAUDULENT ADVERTISING, MISLEADING SALESPEOPLE. BAIT & SWITCH! MY SUGGESTION - I’d look elsewhere when buying a new or used car. There are numerous other Chrysler Jeep Dodge dealerships in the area, and I wish I had found them before Glendale BUYER BEWARE! More

Great Experience! Matt was great. I walked in and Matt immediately greeted me. He made the whole process simple, no pressure, and even fun. I have always hated th Matt was great. I walked in and Matt immediately greeted me. He made the whole process simple, no pressure, and even fun. I have always hated the car buying experience, but would go back to Matt anytime. More

Jerry and Glendale are Class Acts! We're repeat customers of the dealership and our experience has been wonderful both times. Jerry was very attentive to our needs and pleasant to work We're repeat customers of the dealership and our experience has been wonderful both times. Jerry was very attentive to our needs and pleasant to work with. It's hard to find good service these days but Glendale does it right! More

Great Buying Experience Brad was great! He really listened to what I was looking for, and was able to meet my budget. Brad was also extremely flexible. I practically drove ev Brad was great! He really listened to what I was looking for, and was able to meet my budget. Brad was also extremely flexible. I practically drove every vehicle Jeep has to offer, and he took it in stride. More

I will definately come back to Glendale This was my first time at Glendale and I highly recommend this dealership! I was in a car accident a couple weeks prior to coming to Glendale. A lady This was my first time at Glendale and I highly recommend this dealership! I was in a car accident a couple weeks prior to coming to Glendale. A lady had rear ended me and totaled my car. I loved the car I was driving and was not wanting a new car. Since I had to get on I was determined to find a Lexus like the one I had. I shopped at both Lexus dealerships in the area and found a couple but when I stopped at Glendale to look at the lexus they had I fell in love with it. It was in EXCELLENT condition and our salesmen Jerry was just wonderful! Thank you Jerry and Ted for all of your help! You both made this experience better than what I thought it was going to be!! More

wonderful experience always. This is our fifth Jeep !!! We will only go to this dealership. They really care about their customers!!! Our salesman went out of his way to make us happy. Excellent custom We will only go to this dealership. They really care about their customers!!! Our salesman went out of his way to make us happy. Excellent customer service and knowledge!! More