Salesman promised to take my current lease and set me up with new car at no cost. Hi lied and I am faced with $4127 bill for early lease termination.
I was charging my car in Nissan Dealership when Salesmen approached and offered me to get me into new car with same payments. I told him that I have over ten months remaining on the lease of current car and he told me don't worry we will purchase your car and it will be like a trade in. He (Tanvir) offered me to just run the numbers and see if it make sense. Few hours after negotiations I gave them my old car and drove my new car signing the lease agreement with Albert (finance manager) who run all the numbers/checks and balances. Three months later I get a bill from Nissan Company for $4127 for early lease termination. I showed that bill to the Tanvir (salesman) and he told me it is a mistake he will take care of it, no problem. Month later I got another bill for same amount and Tanvir went out of his way telling me that it is taken care of, he talked to finance manager etc. When I got the bill third time in February I decided to talk someone else in the dealership to solve this issue. Dealer is refusing to pay this amount
Here is what I found:
I contacted the dealership via email detailing the problem. My first contact was General manager Dean who had audacity to call me at work and tell me that everyone involved with sale of my car already moved out of company and they don't have any records of trade in. Of course he is laying SOB, as I found out when I visited the dealership same day. I was greeted Tamvir (salesman), say hi to Albert (finance manager) and told them the issue, but I asked to speak to his management. Aris, his manager started the due diligence on the issue, but Albert was gone, so we met next day. Aris told me that he believes my story and Tamvir told him that they promised to take my car as trade in. The Albert declared amnesia, telling that he does not remember anything. So Aris digs in into documentation and finds out that they don't have any record of my previous leased car ever being grounded.
They don't have any record that I signed any documents returning the lease car. It seems that car magically appeared in their lot and then few months later Nissan took possession of it.
Aris told me that since they don't have any record of the deal and all documentation on my previous car lease is missing, they cannot help me. He also added if this was bill for few hundred then he would have taken care of it, but it is too big.
Dealership personalities I got to know:
General Manager Dean: is laying SOB that will do/say anything to shoo off complaints, but will not sign anything or even email you his opinion. Very shady individual, don't believe a word he says unless he can put it in writing and signs
Finance manager Albert: Squirrely looking individual, that has trouble looking into your eye, sweaty palms and very short memory. Generally looks like as if he is hiding something. Don't know how you can trust any money transaction to this individual
Salesmen Tanvir: Haplessly confused individual. He genuinely believes that he is doing a good service to community. He also believes that he can solve any problem by talking. Do not take his words on the face value and always double check with someone else on what he says.
General Manager Ares: Genuinely honest individual with power to solve problems below few hundred dollars. Anything more and he would shut down, seizing all enquires. Very loyal to dealership
Dealership is involved in predatory business practice and they think they cannot be touched by anyone.
Here is how their immoral/illegal sales tactic works:
1. Approach someone who has current lease with few months remaining
2. Offer them new car and purchase of their old vehicle
3. Sell them a new car making bonuses and commissions for everyone
4. Take their old car and abandon in parking lot, not filling any paperwork on it
5.5. When the customer shoes up with a large bill, tell them that they don't have anything in writing and you lost all documentation