Glendora Chevrolet

Dishonest shady and unprofessional Glendora Cheverolet is the worst chevy dealer on the planet. On march 9 I inquired about a specific vehicle online. I was looking at a 2018 chevy cruz Glendora Cheverolet is the worst chevy dealer on the planet. On march 9 I inquired about a specific vehicle online. I was looking at a 2018 chevy cruze hatchback LT stock number 180811L with 3,418 miles for $13,750 on multiple sites including their own site at Glendora. I thought that was a great deal but there must be a catch. I spoke to internet sales manager James Gideon. He told me it was still available and I should come down and test drive. I told him it was for my son since he is going to college. I went down to Glendora Cheverolet even though it was a 45 to 60 min drive. When I got their James told me to speak to Maribel then Maribel told me to speak to Jorge Toscano. I told Jorge I wanted to talk numbers on stock number 180811L. Jorge brought his manager Abe Khalaf over and we spoke about the final numbers. We filled out all the paperwork, they ran my credit, everything you do when your buying a car. I just wasnt convinced because they explained I could not get they car for $13,750 because I didnt qualify for one of their $1000 rebates so the price would be $14,750. I told Abe I would think about it and talk to my wife. For 2 days I was getting texts from James asking me if we had a deal at $14,750 and that it was a great deal. I asked if they would split the $1000 and they said no. On March 15 I decided to accept the offer and take my wife and my son with me to complete the deal. When I get their I ask for James Jorge and Abe but I was told they were all busy, so they had me talk to a different saleman and manager. It was really wierd because they started asking me questions as if I was their for the first time and didnt have a deal structured on paper. I told them this should be extremly simple. Just get all my paperwork I filled out when we started to structure the deal 2 days ago so that I can sign it and take the car. I was told they couldn't find any of my paperwork so we had to fill them out again. I didnt think that was a problem at first until they showed me the paper with the price. The price was $16900. I asked them if this was the total price with tax and license and they said no. I immidiatley got up and told them that wasnt the price we made the deal on the told me with tax and license it would be about 19k. They told me it was because the car had lojack and that all the cars on their lot have lojack installed. I told them I dont want that and that it was never discussed as part of the deal. I told them to take lojack off the car and they told they cant. They kept telling me its still a great deal. I told them I dont care if they think its a great deal, the deal I made was for $14750 plus tax and license. They had completely bate and switched me. I found Abe and asked him what was going on and all he could say is that once another manager gets involved he stays out. That was a sorry xxx way of not owning up to the deal Abe and I made. Oh and i forgot to mention that they misrepresented their online advertisement. The advertisement said the car had 3418 miles but it actually had 4800 miles and there was no air in the tire when I test drove it the first time and I told them about it. It doesnt seem like they care about their products because when I went back 2 days later and my wife test drove it the tires had even less air and this time it made a loud noise. I should went home the minute I saw the false advertisement on the mileage. Glendora Cheverolet has alot of shady and dishonest people working their. I do not recommend it, save yourself the trouble and go to Rotolo Cheverolet. I went their the very next day and had a deal done in about 20 minutes. Rotolo is honest and safe and has very professional people working their unlike Glendora which is very dishonest unprofessional and dont care about the people that walk through their doors. 0 out of 10 on everything for Glendora Chevorolet. More

Worst dealership around They never return our calls once they processed the loan a complete 360 in their attitude towards us Very Poor customer service I recommend rotolo in They never return our calls once they processed the loan a complete 360 in their attitude towards us Very Poor customer service I recommend rotolo in Fontana, keep far away from glendora Chevrolet 💩 you've been warned. More

Bait and Switch Told me one thing on the phone and changed it when I was there. I can’t explain how much of an inconvenience it was. Told me one thing on the phone and changed it when I was there. I can’t explain how much of an inconvenience it was. More

Dishonest and Deceitful! Buyers Beware! BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs of the customers rather than their own pockets. I drove an hour to see a used Honda Accord Sport on Saturday (10/13) and was greeted by a friendly team member David. Took for a test drive and I loved the car. Sat down with Eddie who tried to give me his best pricing and while he gave me a lot of pressure, I informed him that I would like to take a day to think about his offer as there were two other dealerships I was in talks with. Then comes Roger (assistant sales manager) and he actually gave me a very good offer, but because it was a big purchase for me I thanked him for the offer and gave him my word that I will be back next day with my final decision and I did. I drove yet another hour and they gave me the VIP appointment. You know what this VIP appointment looked like? They were short-staffed and made me wait 45 minutes in the lobby until Roger came out to finally discuss my decision. Keep in mind, I was ready to buy this car and brought my down payment as well. Then everything went south. Roger decided to change his mind on the offer he gave me less than 24 hrs ago. And it turns out, they lied about the mileage. They advertised as 6,400 miles, but it turns out it was 11,200 miles! Then they changed the offer and increased $2000! I was so disgusted by their bait and switch and no apologies were given. Their website still says 6400 miles. Deceitful, dishonest, and shady! I also spoke to Edward who is the sales manager and explained all this to him. No apologies about my experience or the very fact they lied about the mileage. I hope no customer would go through what I went through with Glendora Chevrolet. Please, if you're reading this go to another Chevrolet dealership and save yourself the headaches. More

Service Dorian and team do great work servicing my truck. Fast and reliable team of experts provide the best service. Will not take my truck to any other deal Dorian and team do great work servicing my truck. Fast and reliable team of experts provide the best service. Will not take my truck to any other dealer. More

The sales team went the extra mile. I bought a new 2018 Camaro ZL1 from Glendora Chevrolet last month, and I could not be more happy with how I was treated there. Within a minute of wa I bought a new 2018 Camaro ZL1 from Glendora Chevrolet last month, and I could not be more happy with how I was treated there. Within a minute of walking onto the lot and telling them what I was interested in, they were grabbing keys, opening doors, and rolling cars off the showroom floor for me to test drive. This is in sharp contrast to experiences myself and my friends have had at other dealers, where we were once refused a request to open the rear hatch on a Corvette on the showroom floor, so that we could evaluate the potential of the car to carry my musician friend's keyboard. Chris B. and Rashad's product knowledge was total, and they answered all of my questions about the vehicle and process completely. You will not find the usual price padding tactics here that I have seen at other Chevy stores in the area. No $100 nitrogen fills (isn't air 78% nitrogen?) or dealer-installed security systems that you never wanted and will not protect your car anyway. And no dealer markups of thousands over sticker. All applicable rebates and discounts were applied, and I paid for what I wanted. No more, no less. Leslie in finance is a no-nonsense professional who tells it like it is, and leverages her extensive experience in car finance to get the best rates and terms for the customer. ALL of them stayed late on a Saturday night/Sunday morning to get my deal done and get me on my way in my new car. Their honesty and commitment was like a breath of fresh air. They have earned my business, and I will recommend friends and family to Glendora Chevrolet. More

Glendora Chevrolet I'm really happy with this dealership and all they do to stay connected after the sale. Liz Tienda was my sales rep. She was what anyone would want as I'm really happy with this dealership and all they do to stay connected after the sale. Liz Tienda was my sales rep. She was what anyone would want as a sales rep. Kind with no pressure whatsoever. Actually, I felt no pressure from anyone. There was nothing that was confusing or misleading and the sale didn't take all day. I would not hesitate to return to Liz and this dealership. More

Liars - Sales and Service at Glendora Chevrolet I bought a new car in 2013 and have had nothing but issues with it - nonstop issues. Including the very day I bought the car I was lied to by the sal I bought a new car in 2013 and have had nothing but issues with it - nonstop issues. Including the very day I bought the car I was lied to by the sales person and the sales manager. I have had constant problems with the car and the last time I had an issue I was stuck in a gas station and contacted the service manager, Enrique, who was just so nice on the phone with me and told me not to worry they would take care of everything including the tow back to their dealership for the repairs. I asked him if he was sure because I have AAA and could get a free tow myself and he said no problem we will cover it. WHAT A BIG FAT LIAR!!!!!! The towing company has been sending me bills and calling me directly saying that Glendora LYING Chevrolet refuses to pay for the tow. I have sent letters to the General Manager of Glendora Chevrolet and to Enrique and NOT ONE RESPONSE FROM ANY OF THESE LIARS. Nothing from anyone. So I will just go ahead and contact an attorney and have them resolve this issue for me since I'm fed up with the nonstop lies and games that this dealership plays constantly. I have never written a review on any company before, but they have done such an outstanding job of lying and playing games - I just couldn't resist. I will tell anyone and everyone I know just what kind of a garbage place that Glendora Chevrolet is and tell them not to buy anything from the LIARS that work and run this place. This is by far the absolute worst car buying and servicing experience I have ever had to deal with. More

Terrible service and dishonest sales people. Consumers beware! I bought my camaro here 1 year ago and I'm starting to realize the rumors were true and I am NOT getting what I paid for. Of course Consumers beware! I bought my camaro here 1 year ago and I'm starting to realize the rumors were true and I am NOT getting what I paid for. Of course the sales and service people sell the warranty as a solution for any issue that might arise with your car. Sadly, my warranty has been anything BUT a solution. My car has been giving me performance problems and making loud abnormal noises and I have taken it to get serviced under warranty. Every time I take it into service, the service advisors seem to give a quick glance and say that their "diagnostic systems show everything is in working order." Clearly this is not the case if my car is having performance issues. They don't give my car any service because THEY CAN'T MAKE MONEY ON THE REPAIRS. Do NOT purchase a warranty from Glendora Chevrolet! Don't even purchase a new or used car from them unless you have a trustworthy mechanic who specializes in Chevrolets. More

They have lost my business COMPLETELY!! Where to begin… Let me start out by stating that my family and I have been loyal customers to Glendora Chevy since 2013. Between my family and myself Where to begin… Let me start out by stating that my family and I have been loyal customers to Glendora Chevy since 2013. Between my family and myself alone, we have bought a total of 8 cars within the past 2 years as well as referred them to our friends. Why they have not chosen to attend loyal customers and ensure the best service possible is beyond me. If they can’t appreciate the business of people who have been going to them for years, then what hope do new customers have? Let’s begin with vehicle #1. The whole issue started with the purchase of a used car (2015 Jeep Wrangler) back in March of this year. Before purchasing this vehicle, I noticed some scratches on the side of the hardcover on the Jeep. Upon negotiating prices with the sales manager (Mike Rocha) and the sales rep (Michael Carter a.k.a. Carter), I specifically stated that I would NOT buy this vehicle unless they promised to fix the scratches for me. Of course, they said they would take care of it and that it would not be a problem (Carter can attest to this). I was told that they would give me a call so that I could get my car painted. I was even told that they could go to my job and pick up the car and drop it off once they were done. I have yet to receive that phone. Now, for vehicle #2. This purchase was also of a used vehicle (2011 Chevy Silverado) and was done a few days after I bought my Jeep. My boyfriend and I also made this purchase together with Carter. The issue with this vehicle was that when we saw it, it had not been out in the lot yet because it was just brought in and they were still doing the inspection. We were told that the truck still needed to be detailed and washed, which was fine because we were promised that they could do this later. My boyfriend also noticed some scratches on both sides of the car (the driver’s and passenger’s door). He brought it to the attention of the sales manager (Rocha) and they said they could take care of it when we brought it in to be detailed, so we bought it. Weeks went by, and nothing happened. We tried calling, no one would get back to us. We showed up a couple times, we were told that nobody could help us out in that moment but if we came back on a different day they could help us out. Eventually, when we would show up, nobody knew what we were talking about and they even denied making such promises to us (this was for both vehicles). Eventually, I got fed up one day and asked to speak to the used car sales manager (Chris) in person. He made it seem like there was nothing he could do because he himself didn’t make the promises. So, I went off on him and told him that he was a representative of Glendora Chevy and that they all claim that they are part of a team! So if he couldn’t help me, then he needed to direct me to someone who could because I was sick of the runarounds! He then decided to get on the phone, acting like he was going to take care of the situation and walked away. Carter had to come and tell me that Chris was working on getting the paint for my Jeep and that he would call me when it was in (First of all, how rude! Who walks away and leaves a customer hanging like that!? Second of all, I have not received a call from him yet and this incident occurred on May 24). A week went by and I decided to text Carter to ask if he knew anything about the paint for my Jeep, because when I called Chris he is “unavailable" every time. Carter said that once service had the paint, they would give me a call. A week and a half went by, so I decided to give service a call myself on June 3 and surprise! there was no order paint and nobody knew what I was talking about. On May 25 my boyfriend decided to try his luck and take his truck to get detailed. He went in only to leave a few minutes later. They wanted to make him wait there the whole time while they detailed his truck. And when he asked if the shuttle could take him back home, they denied him that service because we live more than 10 miles away (we live 11.2 miles away through the streets. I MapQuested it!). I called Carter upset because we were being extremely inconvenienced at this point! We were constantly having to drive back and forth for them, the LEAST they could’ve done was given him a ride so that he didn’t have to sit and wait. He decided to leave when Carter confronted him for calling me, telling him that my boyfriend should be able to handle his own battles. I decided I had enough and called General Motors to file a complaint. The representative from corporate who helped me (Danny) was very nice, but for weeks he also could not get a hold of Chris. Danny explained that because he could not contact him, he had to escalate the situation and turn it over to his superiors. I got a call from Danny yesterday saying that his manager was FINALLY able to get in touch with Chris and that I should be able to take in both vehicles now to get the job done. I called Chris this morning and guess what? He was unavailable. More