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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
122 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 122 reviews

April 18, 2026

Frank Was 10/10 with customer service, answered all our questions accordingly.Definitely your to go guy when buying a vehicle! More

by mario sr.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2026 -

Glenn Polk Ford responded

Thank you, Mario. That is what I am talking about. Frank Villarreal really knows how to take care of people, answer every question the right way, and make the whole process feel easy. I am glad he delivered that kind of experience for you. We appreciate you choosing us and hope you are loving the new ride.

April 14, 2026

Polk Ford is so easy to do business with. They go above and beyond to take care of the customer More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Glenn Polk Ford responded

Thank you, Mike. That is exactly what we want every experience to feel like, easy and taken care of the right way. Our team works hard to go above and beyond, and I am glad that came through. That is what the Polk Promise is all about. We appreciate you choosing us and look forward to helping you again.

April 14, 2026

10/10 service and sales is always helpful I would buy and bring my vehicle here to be serviced every day of the week the staff is just so nice and helpful More

by JD M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katz Higa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Maughmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Glenn Polk Ford responded

Thank you, JD. A 10 out of 10.....that is what I am talking about!!!!! I am glad both our sales and service teams continue to take great care of you and make it feel easy every time you come in. We are blessed to have a team that truly cares and it shows. That kind of trust means a lot to us and we appreciate you choosing us again and again. We will be here whenever you need us.

April 14, 2026

Lori and the techs really stepped up. Got me in and out of there 2 1/2 hrs I had a def check engine light while going through town on a trip to Amarillo. Really appreciate them taking ca More

by Fowlercattleco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech that did the work
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Apr 14, 2026 -

Glenn Polk Ford responded

Thank you so much. That is what it is all about right there, taking care of you when you need it most and getting you back on the road. Lori and our techs did a great job jumping in, diagnosing it, and moving quickly so your trip was not derailed. That kind of teamwork matters, and we are glad we could help you keep rolling to Amarillo. Safe travels and we appreciate you trusting us in the middle of your trip.

April 12, 2026

They had Excellent service and was happy taking the truck back home at a great deal! More

by Jahiravalos7002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Glenn Polk Ford responded

Thank you. That is what we love to hear. Mike and Frank both do a great job taking care of people and making the buying experience smooth and enjoyable. We are blessed to have guys like that on our team. Enjoy the new vehicle and we appreciate you choosing us.

April 11, 2026

Very easy to get in and out and they offered to do a free recall while the truck was there. More

by Lonzo1447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Glenn Polk Ford responded

Thank you. That is what a service visit should feel like, easy, efficient, and respectful of your time. Lori Brown does a great job staying on top of things and looking out for our customers, and I am glad she was able to get that recall handled for you while you were already here. Taking care of things the right way matters, and we appreciate you trusting us with your truck.

April 11, 2026

Person behind the counter was great, service was quick and through, it was a great experience More

by sscott33169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Glenn Polk Ford responded

Thank you. That is exactly how it should feel from the moment you walk up to the counter to the moment you drive away. I am glad our team took great care of you and made the process quick and thorough. That kind of experience matters, and we appreciate you trusting us with your vehicle. Looking forward to helping you again down the road.

April 09, 2026

Always efficient and friendly. They are concerned with your needs. My truck is very important to me and it becomes important to them when I have it serviced. More

by Clarkcf51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Glenn Polk Ford responded

That means a lot to hear. When your truck matters to you, it should matter to us too, and I am glad that came through in your visit. Efficient, friendly, and focused on your needs is exactly what we are aiming for. We truly appreciate you trusting us with something that important. Looking forward to taking care of you next time.

April 09, 2026

Harold and Taylor did an amazing job finding the right truck for me. The whole process was great More

by corybuckaloo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Glenn Polk Ford responded

Thank you, Cory. Sounds like Harold and Taylor nailed it. I am glad they helped you find the right truck and made the whole process a great one from start to finish. That is how it should feel. We truly appreciate you choosing us. Enjoy the truck.

April 07, 2026

Even though they had to take my vehicle to another location because their service department was closed from the ice storm, my truck was still serviced in an acceptable time. More

by pxhartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2026 -

Glenn Polk Ford responded

Thank you for your patience and kind words. I am glad we were able to keep things moving and get your vehicle taken care of promptly. We truly appreciate you working with us and trusting us with your vehicle.

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